Packet Loss to GNAX Dallas...

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Posted by sfchost, 11-26-2010, 10:35 AM
Anyone else seeing issues with GNAX in Dallas? It seems the Above.net network is having intermittant issues again. Multiple traceroutes from all over the US are failing:

Quote:

1 ge-6-17-16.car1.Houston1.Level3.net (4.69.135.197) 8 msec 12 msec 4 msec
2 ae-2-5.bar1.Houston1.Level3.net (4.69.132.230) 8 msec 8 msec 8 msec
3 ae-13-13.ebr1.Dallas1.Level3.net (4.69.137.138) 16 msec 20 msec 16 msec
4 ae-1-60.edge2.Dallas3.Level3.net (4.69.145.12) 12 msec 12 msec
ae-3-80.edge2.Dallas3.Level3.net (4.69.145.140) 12 msec
5 abovenet-levle3-xe.dallas3.level3.net (4.68.63.38) 12 msec
ex-3-1-0.er1.dfw2.us.above.net (64.125.12.73) [AS6461 {ABOVENET}] 12 msec 12 msec
6 ge-2-1-0.mpr1.dfw2.us.above.net (64.125.27.73) [AS6461 {ABOVENET}] 12 msec 12 msec 16 msec
7 xe-0-1-0.mpr1.dfw1.us.above.net (64.125.27.209) [AS6461 {ABOVENET}] 12 msec 12 msec 12 msec
8 64.125.193.186.t00805-01.above.net (64.125.193.186) [AS6461 {ABOVENET}] 16 msec 12 msec 16 msec
9 * * *
10 * * *
11 * * *
12 *

We are supposed to be on their Gold network, but ever since their "all you can eat" bandwidth, this has started to be more of a regular occurence. Other key dates are Oct 1st, 18th, 26th, 31st, Nov 9th, and now today. I fired an email off to our sales person who hasn't responded yet.

In case GNAX reads this, the ticket is AKX-255769.
Posted by JSCL, 11-26-2010, 10:48 AM
I'm on the move at the moment, but will read your ticket when I'm at a terminal shortly.

I will see what I can find out for you and keep you posted. Feel free to email me - jscales@gnax.net
Posted by Beachcomber, 11-26-2010, 11:06 AM

Quote:

Originally Posted by sfchost

Anyone else seeing issues with GNAX in Dallas? It seems the Above.net network is having intermittant issues again. Multiple traceroutes from all over the US are failing:

We are supposed to be on their Gold network, but ever since their "all you can eat" bandwidth, this has started to be more of a regular occurence. Other key dates are Oct 1st, 18th, 26th, 31st, Nov 9th, and now today. I fired an email off to our sales person who hasn't responded yet.

In case GNAX reads this, the ticket is AKX-255769.

Same for us but it only seems to be part of the network (specific IP block/range)
Posted by Beachcomber, 11-26-2010, 11:16 AM
All better...Thanx Jason
Posted by Beachcomber, 11-26-2010, 11:34 AM
spoke to soon...
Posted by Sam.Serverfreak, 11-26-2010, 11:39 AM
Good for 10mins and down again......1.5hrs and counting.
Posted by Sam.Serverfreak, 11-26-2010, 11:51 AM
apparently is a ddos attack which is happen quite frequently lately.
Posted by Sam.Serverfreak, 11-26-2010, 12:10 PM
is back now.
Posted by sfchost, 11-26-2010, 12:50 PM
DOS? The only thing I ever heard from GNAX has been "upstream provider issue" and that is only when they don't close my ticket with no response... Interesting.

I like Beachcomber's slogan "UNLIMITED Quality requires LIMITED plans".
Posted by sailor, 11-26-2010, 02:25 PM
I will take a look at this for you.

We don't have gold network in Dallas - there is only one network there. Wee have had some issue with abovenet - not sure if this is what it is but I will check. I can tell you it has nothing to do with server bandwidth. Dallas is very lightly utilized.
Posted by BudWay, 11-27-2010, 07:07 PM

Quote:

Originally Posted by sailor

I will take a look at this for you.

We don't have gold network in Dallas - there is only one network there. Wee have had some issue with abovenet - not sure if this is what it is but I will check. I can tell you it has nothing to do with server bandwidth. Dallas is very lightly utilized.

Is the dallas cheaper than the Atlanta dc to be hosted?
Posted by NetDepot - Terrence, 11-27-2010, 07:16 PM

Quote:

Originally Posted by BudWay

Is the dallas cheaper than the Atlanta dc to be hosted?

They are both the same price.
Posted by sfchost, 11-30-2010, 09:35 AM
The Dallas GNAX network is offline again...

Quote:

1 ae-2-5.bar1.Cincinnati1.Level3.net (4.69.132.206) 0 msec 0 msec 0 msec
2 ae-10-10.ebr2.Chicago1.Level3.net (4.69.136.214) 8 msec 16 msec 20 msec
3 ae-2-56.edge3.Chicago3.Level3.net (4.68.101.180) 8 msec
ae-2-54.edge3.Chicago3.Level3.net (4.68.101.116) 4 msec 4 msec
4 xe-1-2-0.er1.ord7.us.above.net (64.125.13.237) [AS6461 {ABOVENET}] 8 msec 8 msec 8 msec
5 xe-2-2-0.cr1.ord2.above.net (64.125.26.249) [AS6461 {ABOVENET}] 8 msec 8 msec 8 msec
6 xe-2-0-0.cr1.dfw2.us.above.net (64.125.25.134) [AS6461 {ABOVENET}] 36 msec 36 msec 36 msec
7 xe-0-1-0.mpr1.dfw1.us.above.net (64.125.27.209) [AS6461 {ABOVENET}] 32 msec 36 msec 36 msec
8 64.125.193.186.t00805-01.above.net (64.125.193.186) [AS6461 {ABOVENET}] 76 msec 168 msec 200 msec
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * * timeout !

Posted by JSCL, 11-30-2010, 09:36 AM
It appears we are having issues in Dallas again. Will keep you posted in this thread as I receive updates from the DAL network engineers.
Posted by any410pin, 11-30-2010, 09:58 AM
All servers we have in Dallas are down right now. Atlanta is fine. Can't get the helpdesk either.
Posted by Sam.Serverfreak, 11-30-2010, 10:01 AM
1.5hours and counting....
Posted by JSCL, 11-30-2010, 10:02 AM

Quote:

Originally Posted by any410pin

All servers we have in Dallas are down right now. Atlanta is fine. Can't get the helpdesk either.

The helpdesk is up - https://www.gnax.net/support
Posted by any410pin, 11-30-2010, 10:13 AM

Quote:

Originally Posted by JSCL

The helpdesk is up - https://www.gnax.net/support

Yup, that I know. But it was not working when I made the post.

... It's taking several minutes to load a page though.
Posted by any410pin, 11-30-2010, 10:17 AM
Seems to be kind of back now although I'm still seeing a lot of packet loss.
Posted by Sam.Serverfreak, 11-30-2010, 10:18 AM
still getting 100% loss.
Posted by Sam.Serverfreak, 11-30-2010, 10:22 AM
is up now.
Posted by Sam.Serverfreak, 11-30-2010, 12:19 PM
start to giving out packet loss again!!
Posted by sfchost, 11-30-2010, 12:24 PM
Confirmed here as well.

Quote:

1 ae-73-52.ebr3.Atlanta2.Level3.net (4.68.103.62) 0 msec
ae-63-51.ebr3.Atlanta2.Level3.net (4.68.103.30) 212 msec
ae-71-52.ebr1.Atlanta2.Level3.net (4.68.103.60) 92 msec
2 ae-6-6.ebr1.Washington12.Level3.net (4.69.148.106) 12 msec
ae-2-2.ebr1.Washington1.Level3.net (4.69.132.86) 16 msec 12 msec
3 ae-8-8.ebr1.Washington1.Level3.net (4.69.143.217) 12 msec 16 msec
ae-61-61.csw1.Washington1.Level3.net (4.69.134.130) 12 msec
4 ae-4-99.edge1.Washington4.Level3.net (4.68.17.210) 12 msec
ae-71-71.csw2.Washington1.Level3.net (4.69.134.134) 24 msec
ae-61-61.csw1.Washington1.Level3.net (4.69.134.130) 24 msec
5 xe-1-2-0.er1.iad10.us.above.net (64.125.13.233) [AS6461 {ABOVENET}] 16 msec 12 msec
ae-3-89.edge1.Washington4.Level3.net (4.68.17.146) 16 msec
6 xe-1-2-0.er1.iad10.us.above.net (64.125.13.233) [AS6461 {ABOVENET}] 40 msec
xe-3-0-0.cr2.dca2.above.net (64.125.26.241) [AS6461 {ABOVENET}] 16 msec 64 msec
7 xe-3-0-0.cr2.dca2.above.net (64.125.26.241) [AS6461 {ABOVENET}] 12 msec 16 msec
xe-2-2-0.cr2.iah1.us.above.net (64.125.30.53) [AS6461 {ABOVENET}] 116 msec
8 xe-1-2-0.cr2.dfw2.us.above.net (64.125.26.133) [AS6461 {ABOVENET}] 36 msec
xe-2-2-0.cr2.iah1.us.above.net (64.125.30.53) [AS6461 {ABOVENET}] 32 msec 32 msec
9 xe-0-2-0.mpr1.dfw1.us.above.net (64.125.27.213) [AS6461 {ABOVENET}] 36 msec 32 msec
xe-1-2-0.cr2.dfw2.us.above.net (64.125.26.133) [AS6461 {ABOVENET}] 36 msec
10 xe-0-2-0.mpr1.dfw1.us.above.net (64.125.27.213) [AS6461 {ABOVENET}] 36 msec
64.125.193.186.t00805-01.above.net (64.125.193.186) [AS6461 {ABOVENET}] 32 msec 32 msec
11 64.125.193.186.t00805-01.above.net (64.125.193.186) [AS6461 {ABOVENET}] 36 msec 36 msec *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * *

Posted by sfchost, 11-30-2010, 12:30 PM
And now its back up again.
Posted by NetDepot - Terrence, 11-30-2010, 12:52 PM

Quote:

Originally Posted by sfchost

And now its back up again.

Hey,

Do you have a ticket open for this problem? If so what is the ticket ID? I will be happy to look into this for you.
Posted by sfchost, 11-30-2010, 12:55 PM
GAR-389283 - I did get a response already on it.