anybody know something about downtime jetnethost.com?

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Posted by oppeneer, 12-26-2010, 03:06 PM
Hi,

Does anybody know something about the downtime from jetnethost.com? My sites are down for 6 days now and no response to email. So could I was wondering if somebody can advise what the do.
Posted by elicitservers, 12-26-2010, 03:12 PM

Quote:

Originally Posted by oppeneer

Hi,

Does anybody know something about the downtime from jetnethost.com? My sites are down for 6 days now and no response to email. So could I was wondering if somebody can advise what the do.

Their website is responding? Perhaps no response through e-mail, I'm assuming however you've tried by submitting a support ticket?
Posted by oppeneer, 12-26-2010, 03:42 PM

Quote:

Originally Posted by elicitservers

Their website is responding? Perhaps no response through e-mail, I'm assuming however you've tried by submitting a support ticket?

Their website isn't accesable and found a email adres on the net. Support tickets not possible so i sent an email to support@jetnethost.com twice but no response.
Posted by CrocWeb, 12-26-2010, 04:22 PM
Do you have your own backups?
Posted by oppeneer, 12-26-2010, 04:24 PM

Quote:

Originally Posted by CrocWeb

Do you have your own backups?

I have all the php files but no database backup.
Posted by CrocWeb, 12-26-2010, 04:30 PM
There is an email address and phone number, try contacting them through that:
http://whois.domaintools.com/jetnethost.com
Posted by remmal, 12-26-2010, 04:37 PM
6 days of downtime ! The uptime was good before ?
Posted by tumble, 12-26-2010, 04:40 PM
Once they are back up grab your files/database and RUN!!! to another provider
Posted by oppeneer, 12-26-2010, 04:41 PM
The uptime was ok before. But the last 6 months there where more downtimes than ever before. But nothing this extreme.
Posted by oppeneer, 12-26-2010, 04:44 PM

Quote:

Originally Posted by tumble

Once they are back up grab your files/database and RUN!!! to another provider

I will as soon they will get back. It is cheap and they where ok in the past but it is getting worse every month. Allready browsing for a different host.
Posted by tumble, 12-26-2010, 04:52 PM
just be sure not to pick a overseller and you will be fine.
Posted by oppeneer, 12-26-2010, 05:01 PM

Quote:

Originally Posted by CrocWeb

There is an email address and phone number, try contacting them through that:
http://whois.domaintools.com/jetnethost.com

Thanks I will try that adress. I don't live in the states so calling will be a problem. But I will mail them again on these adresses.
Posted by elicitservers, 12-26-2010, 05:21 PM

Quote:

Originally Posted by oppeneer

Their website isn't accesable and found a email adres on the net. Support tickets not possible so i sent an email to support@jetnethost.com twice but no response.

I don't know why you say it's inaccessible, I'm on their site right now. It loads for me and the client area is available.

Perhaps your IP is blocked in their firewall? How are you sending the e-mail? You could attempt to use webmail of some sort to e-mail them, or access their website through a proxy or another connection to submit a ticket and report the issue.
Posted by Konrad4, 12-26-2010, 05:32 PM
Their website is working fine for me too. Maybe it's back up?
Posted by elicitservers, 12-26-2010, 05:35 PM

Quote:

Originally Posted by Konrad4

Their website is working fine for me too. Maybe it's back up?

I initially posted 6 mins after OP posted this thread, and site was responding at that time as well.
Posted by oppeneer, 12-26-2010, 07:10 PM

Quote:

Originally Posted by elicitservers

I don't know why you say it's inaccessible, I'm on their site right now. It loads for me and the client area is available.

Perhaps your IP is blocked in their firewall? How are you sending the e-mail? You could attempt to use webmail of some sort to e-mail them, or access their website through a proxy or another connection to submit a ticket and report the issue.

Stranger and stranger. I always use webmail don´t know how to acces a website trough a proxy but can try to acces the page when I am on the office tomorrow.
Posted by oppeneer, 12-26-2010, 07:55 PM

Quote:

Originally Posted by elicitservers

I don't know why you say it's inaccessible, I'm on their site right now. It loads for me and the client area is available.

Perhaps your IP is blocked in their firewall? How are you sending the e-mail? You could attempt to use webmail of some sort to e-mail them, or access their website through a proxy or another connection to submit a ticket and report the issue.

Looks like my ip is blocked in the firewall. Your comment about proxy got me to google it and now I am on their site. But that doesn't solve the problem that my sites are down. But will send them a ticket. Is it advisable to complain about my blocked IP? Or should I leave it?
Posted by elicitservers, 12-26-2010, 08:16 PM

Quote:

Originally Posted by oppeneer

Looks like my ip is blocked in the firewall. Your comment about proxy got me to google it and now I am on their site. But that doesn't solve the problem that my sites are down. But will send them a ticket. Is it advisable to complain about my blocked IP? Or should I leave it?

Your sites are likely not down, just not available to you personally. I would advise you provide your IP address in the ticket you submit them, so that they can lookup their logs and advise you what the issue was or why it ended up in the firewall in the first place
Posted by oppeneer, 12-26-2010, 08:49 PM

Quote:

Originally Posted by elicitservers

Your sites are likely not down, just not available to you personally. I would advise you provide your IP address in the ticket you submit them, so that they can lookup their logs and advise you what the issue was or why it ended up in the firewall in the first place

Nice situation.. I can't acces my files probably due to the firewall. Wrote an e-mail from my webmail adress and added your suggestion to it. (Now I can acces their page through a proxy site but not submit the ticket. Hopefully they will respond this time and fix it soon. At least I could make a backup of my database... and after that...
Posted by RSkeens, 12-26-2010, 09:31 PM
Thread moved. Best of luck getting online again.