Problems with hurricane ( he.net )

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > Problems with hurricane ( he.net )

Posted by lynxus, 01-03-2011, 08:48 AM
Is anyone else having issues with he.net.

It seems all their DNS servers are also down.

( mods, Please move to another forum if not meant for here )

Singapore, Singapore: Unknown result from ping 2001:470::76:0:0:0:2
Amsterdam2, Netherlands: Unknown host: he.net
Florida, U.S.A.: Unknown result from ping 2001:470::76:0:0:0:2
Amsterdam3, Netherlands: Unknown host: he.net
Hong Kong, China: Unknown host: he.net
Sydney, Australia: Unknown host: he.net
MÃ¼nchen, Germany: Unknown host: he.net
Cologne, Germany: Unknown host: he.net
New York, U.S.A.: Unknown host: he.net
Amsterdam, Netherlands: Unknown host: he.net
Stockholm, Sweden: Unknown host: he.net
Santa Clara, U.S.A.: Unknown result from ping 2001:470::76:0:0:0:2
Vancouver, Canada: Okay 23.8 23.9 24.1 216.218.186.2
Krakow, Poland: Okay 175.1 175.6 176.2 216.218.186.2
London, United Kingdom: Okay 146.3 146.9 147.2 216.218.186.2
Madrid, Spain: Unknown host: he.net
Padova, Italy: Packets lost (10%) 180.1 181.7 184.1 216.218.186.2
Austin, U.S.A.: Unknown host: he.net
Amsterdam, Netherlands: Unknown host: he.net
Paris, France: Okay 162.7 164.1 175.5 216.218.186.2
Melbourne, Australia: Unknown host: he.net
Shanghai, China: Okay 159.1 159.5 159.8 216.218.186.2
Copenhagen, Denmark: Okay 155.5 155.7 155.8 216.218.186.2
Lille, France: Okay 159.5 160.2 165.2 216.218.186.2
San Francisco, U.S.A.: Okay 2.7 3.1 3.6 216.218.186.2
Zurich, Switzerland: Okay 181.3 182.0 183.2 216.218.186.2
Mumbai, India: Unknown host: he.net
Chicago, U.S.A.: checking...
Nagano, Japan: Unknown result from ping 2001:470::76:0:0:0:2
Haifa, Israel:
Auckland, New Zealand: Okay 162.3 162.5 162.6 216.218.186.2
Antwerp, Belgium: Unknown host: he.net
Groningen, Netherlands: checking...
Moscow, Russia: Unknown host: he.net
Dublin, Ireland: Unknown host: he.net
Oslo, Norway: Packets lost (10%) 198.0 199.4 200.9 216.218.186.2
Kharkov, Ukraine: Unknown host: he.net
Manchester, United Kingdom: Unknown host: he.net
Vilnius, Lithuania: Unknown host: he.net
Ashburn, U.S.A.: Okay 77.4 77.7 78.0 216.218.186.2
Bucharest, Romania: Unknown host: he.net
Bangkok, Thailand: Unknown host: he.net
Kuala Lumpur, Malaysia: Unknown host: he.net
Cape Town, South Africa: Unknown host: he.net
Glasgow, United Kingdom: Unknown host: he.net
Lisbon, Portugal: Unknown host: he.net
Chicago, U.S.A.: Unknown host: he.net
Dallas, U.S.A.: Unknown host: he.net
Posted by F-DNS, 01-03-2011, 09:28 AM
Yep, same here. Nothing seems to be routing over their network at present apart from a very weak link between Fremont and San Jose.

As you say, DNS is down too.

Probably best that this gets moved to the outages section before multiple threads get started.
Posted by luke-20547, 01-03-2011, 09:32 AM
I use the he.net nameservers for some personal domains - seeing a full outage here also.
Posted by F-DNS, 01-03-2011, 09:35 AM
Routing from Kansas to Fremont that would normally stay with HE all the way is going off HE after Denver, so some sections of the network appear OK.
Posted by luke-20547, 01-03-2011, 01:00 PM
Still seeing issues here!

htp://dns.he.net/ (I need five posts to use vB Code)

"The Namesevers are currently experiencing very high traffic rates. Engineers are looking into the issue."
Posted by iTom, 01-03-2011, 01:13 PM
Yeh problems here as well
Posted by F-DNS, 01-03-2011, 01:15 PM

Quote:

Originally Posted by luke-20547

Still seeing issues here!

You are not alone

Quote:

Originally Posted by luke-20547

"The Namesevers are currently experiencing very high traffic rates. Engineers are looking into the issue."

Is that HE-speak for a DDoS? ns5.he.net (Amsterdam) seems to be 100% zapped
Posted by dotHostel, 01-03-2011, 01:43 PM
For a few days now I'm having eventual issues with the NET TLD around the world. Is there really a problem with HE DNS or the problem is with .NET TLD nameservers?
Posted by FastServ, 01-03-2011, 02:02 PM
Ha, I was in the middle of IPv6 certification and was getting DNS query failure for ipv6.he.net... thought it was my own misconfiguration LOL.

On a more serious note, I'm not seeing any issues with HE.net transit (at least from Ashburn), this appears to be DNS related only.
Posted by lynxus, 01-03-2011, 02:04 PM
Still having issues.. Contemplating moving away from HE.net DNS.

It must be a BIG!!! Ddos to take down all 5 of their nameservers.

Already copied the zones, Just a case of moving the NS servers.. But im not doing it unless i REALLY need to.
Posted by lynxus, 01-03-2011, 02:05 PM

Quote:

Originally Posted by FastServ

Ha, I was in the middle of IPv6 certification and was getting DNS query failure for ipv6.he.net... thought it was my own misconfiguration LOL.

On a more serious note, I'm not seeing any issues with HE.net transit (at least from Ashburn), this appears to be DNS related only.

Agreed, Our v4 and v6 transit are both up with normal ping times etc.

Something must be attacking their dns.
Posted by lynxus, 01-03-2011, 02:26 PM
Ah ha,

Recently started getting resolutions again.

Hopefully its on its way up again.

A lot more OK's from last time:

Location Result min. rrt avg. rrt max. rrt IP
Singapore, Singapore: Unknown host: he.net
Amsterdam2, Netherlands: Okay 156.3 156.7 157.2 216.218.186.2
Florida, U.S.A.: Okay 89.7 89.9 90.2 216.218.186.2
Amsterdam3, Netherlands: Okay 145.7 146.0 146.5 2001:470::76:0:0:0:2
Hong Kong, China: Okay 165.5 165.8 166.1 2001:470::76:0:0:0:2
Sydney, Australia: Unknown host: he.net
MÃ¼nchen, Germany: Okay 158.6 159.3 160.0 2001:470::76:0:0:0:2
Cologne, Germany: Okay 157.7 158.4 159.9 2001:470::76:0:0:0:2
New York, U.S.A.: Unknown host: he.net
Amsterdam, Netherlands: Unknown host: he.net
Stockholm, Sweden: Okay 193.2 194.3 195.6 216.218.186.2
Santa Clara, U.S.A.: Okay 6.6 6.9 7.9 216.218.186.2
Vancouver, Canada: Okay 23.7 23.9 24.1 216.218.186.2
Krakow, Poland: Okay 175.1 175.4 175.9 216.218.186.2
London, United Kingdom: Okay 139.4 139.8 140.3 2001:470::76:0:0:0:2
Madrid, Spain: Okay 169.0 170.3 171.7 216.218.186.2
Padova, Italy: Okay 180.4 181.5 183.3 216.218.186.2
Austin, U.S.A.: Okay 82.1 82.4 83.0 216.218.186.2
Amsterdam, Netherlands: Okay 149.0 149.6 150.3 2001:470::76:0:0:0:2
Paris, France: Okay 174.6 174.9 175.5 2001:470::76:0:0:0:2
Melbourne, Australia: Okay 170.8 172.5 181.9 2001:470::76:0:0:0:2
Shanghai, China: Okay 157.9 158.1 158.5 216.218.186.2
Copenhagen, Denmark: Okay 155.5 155.8 155.9 216.218.186.2
Lille, France: Okay 159.5 159.6 159.9 216.218.186.2
San Francisco, U.S.A.: Okay 3.1 4.4 11.0 2001:470::76:0:0:0:2
Zurich, Switzerland: Okay 181.8 182.9 188.0 216.218.186.2
Mumbai, India: Okay 275.0 275.9 278.2 216.218.186.2
Chicago, U.S.A.: Okay 53.9 54.1 54.4 216.218.186.2
Nagano, Japan: Okay 114.0 114.1 114.5 216.218.186.2
Haifa, Israel:
Auckland, New Zealand: Okay 162.3 162.6 163.3 216.218.186.2
Antwerp, Belgium: Unknown host: he.net
Groningen, Netherlands: Okay 165.8 166.2 166.7 216.218.186.2
Moscow, Russia: Okay 266.7 268.0 269.1 216.218.186.2
Dublin, Ireland: Okay 156.1 156.4 156.9 216.218.186.2
Oslo, Norway: Okay 198.9 200.2 201.7 216.218.186.2
Kharkov, Ukraine: Okay 268.6 271.4 276.9 216.218.186.2
Manchester, United Kingdom: Unknown host: he.net
Vilnius, Lithuania: Unknown host: he.net
Ashburn, U.S.A.: Okay 77.5 79.9 86.7 216.218.186.2
Bucharest, Romania: Unknown host: he.net
Bangkok, Thailand: Okay 198.6 198.9 199.5 216.218.186.2
Kuala Lumpur, Malaysia: Okay 184.6 185.0 185.5 216.218.186.2
Cape Town, South Africa: Unknown host: he.net
Glasgow, United Kingdom: Okay 156.5 156.8 157.1 216.218.186.2
Lisbon, Portugal: Unknown host: he.net
Chicago, U.S.A.: Okay 53.6 54.5 55.5 216.218.186.2
Dallas, U.S.A.: Okay 44.5 44.6 44.8 216.218.186.2
Posted by funkywizard, 01-03-2011, 03:25 PM
no problems with HE.net transit out of Phoenix today. I don't use their dns resolvers (why would you?). Most of the time, you're better off running local resolvers on each of your servers. I know the standard complaints ("doesn't that waste ram?"), but all your cpanel servers are running bind anyway, so you may as well use localhost resolver, as you'll get a lot better performance and won't be subject to the remote resolvers going offline.
Posted by lynxus, 01-03-2011, 03:30 PM

Quote:

Originally Posted by funkywizard

no problems with HE.net transit out of Phoenix today. I don't use their dns resolvers (why would you?). Most of the time, you're better off running local resolvers on each of your servers. I know the standard complaints ("doesn't that waste ram?"), but all your cpanel servers are running bind anyway, so you may as well use localhost resolver, as you'll get a lot better performance and won't be subject to the remote resolvers going offline.

Im not using their resolvers to resolve, However ( as other have mentioned ) HE.net host some of our domains ( so we can do ipv6 testing )

Its not a major issue, Just nice knowing others have issues also.

Transit is FINE! and just like normal.
Posted by funkywizard, 01-03-2011, 03:51 PM
ah ok, didn't realize they host dns for people to resolve test domains. that makes sense.
Posted by FastServ, 01-03-2011, 05:15 PM
HE runs a [free] DNS hosting service as well.
Posted by F-DNS, 01-03-2011, 05:31 PM

Quote:

Originally Posted by funkywizard

ah ok, didn't realize they host dns for people to resolve test domains. that makes sense.

HE run a service for testing IPv6. Have a look http://tunnelbroker.net/
Posted by woods01, 01-03-2011, 11:05 PM
I don't know if this issue had anything to do with he.net.

I noticed yesterday being unable to use either of level3's resolvers from my broadband connection.

I was always able to use them before so either level3 is no longer permitting comcast recursive dns, I was in a block that doesn't have it, or there was a much larger issue.

I switched to comcasts resolvers and everything worked but perhaps the problem reported was much larger than he.net.