securedservers.com down again (every 1-2 months without fail)

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Posted by Pumpercloggs, 01-07-2011, 03:09 AM
securedservers.com down again (every 1-2 months without fail)
Posted by QuickWeb-Roel, 01-07-2011, 03:11 AM
As far as i know they have scheduled maintenance for network upgrade today.
Posted by Pumpercloggs, 01-07-2011, 03:14 AM
wow, nice of them to email me
Posted by QuickWeb-Roel, 01-07-2011, 03:15 AM
check your spam folder, we definitely received something 2 days ago
Posted by Pumpercloggs, 01-07-2011, 03:19 AM
just checked, didnt get anything
Posted by SoutheastWeb, 01-07-2011, 03:31 AM
From our mail log under the reports section of the client portal.

Quote:

Jan/05/2011 1:08:56AM - Secured Servers - 48 hour Notice for 1/6/2011 Scheduled Network Maintenenace

Dear client,

Due to the success of our current 100TB promotion and our network capacity growing at an exponential rate, we will be upgrading our core network routing gear to allow for greatly increased capacities, lower latencies, and further added redundancies.

This network upgrade will take place on Thursday, January 6 between 11:00 p.m. and 5:00 a.m. Arizona time (Mountain Standard Time). During this maintenance window, you may encounter a network-related event, or in some cases not be able to reach your server for brief periods of up to 5 minutes. As always, all necessary precautions and planning are being taken to minimize any potential impacts.

We appreciate your time, your business with us, your understanding, and your cooperation. If you have any feedback, questions, or concerns, please send us an e-mail feedback@securedservers.com

Christopher Smith
Secured Servers Operations

Posted by QuickWeb-Roel, 01-07-2011, 03:36 AM
our servers are already back online, how about yours?
Posted by Steven, 01-07-2011, 04:27 AM
I got the email.
Posted by smithc, 01-07-2011, 06:18 AM
Pumpercloggs, I'd like to personally investigate what happened here, can you please PM me your client ID, or email me direct at chris@securedservers.com.

Our network upgrade/scheduled maintenance window is now officially complete, so please do me a favor and let our support staff at support@securedservers.com know if you're experiencing any issues.

I appreciate your time!
Posted by Pumpercloggs, 01-07-2011, 08:10 AM
Chris,

I emailed you directly
Posted by ayksolutions, 01-07-2011, 02:27 PM
We also got an email about this from Chris. So, no harm done.
Posted by the_pm, 01-07-2011, 02:38 PM
And since everyone is in touch with everyone and everything is back to normal, this thread has served its purpose. If anyone experiences any unscheduled downtime, please report this thread to the help desk and we'll reopen it immediately!

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