Secured Servers Website Temporarily Down (DDoS) - *** Clients are NOT down! *** - Knowledgebase

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Secured Servers Website Temporarily Down (DDoS) - * Clients are NOT down! *

Posted by smithc, 01-07-2011, 11:52 AM
We've started receiving a DDoS attack targeting our www.SecuredServers.com web site - making it temporarily inaccessible for placing orders. This issue is being handled by our networking staff and will be resolved as quickly as possible.

NOTE: This traffic is coming in to a link that is SPECIFIC to our www.SecuredServers.com MARKETING Website on an ENTIRELY SEPARATE AND ISOLATED NETWORK.

THIS ATTACK IS NOT AFFECTING OUR CLIENTS OR THE NETWORK OUR CLIENTS RESIDE ON (Clients are not down)

In a nutshell - SecuredServers.com marketing web site is temporarily down at this time (which is on it's own network) and our CLIENTS AND MAIN NETWORK ARE NOT.

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For general assistance until this issue is resolved, please use the following:

CLIENT PORTAL: For existing clients, to submit support tickets, pay bills, or access your devices, please use the following link: https://portal.securedservers.com

TECHNICAL SUPPORT: please submit a ticket at support@securedservers.com or call us at (866) 354-5509

SALES ASSISTANCE (we're still able to take/process new requests) please email us at sales@securedservers.com

For any other questions, concerns, or feedback, please email me directly at chris@securedservers.com

We appreciate your time and understanding.