Hivelocity packet loss and network very slow

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Posted by andryus, 02-20-2011, 05:56 PM
Hello , i am client on Hivelocity for more than two years , all is great until they change the Datacenter location , now all my servers ( 5 servers ) are affected by this issue , network is very unstable , all the days i am experience a very slow velocity on the network ,i cannot connect to rdp on my servers, and all the time i got packet loss , here you can see i am loss 34% of the packets:

Quote:

PING 68.233.237.71 (68.233.237.71) 56(84) bytes of data.
64 bytes from 68.233.237.71: icmp_seq=1 ttl=116 time=35.7 ms
64 bytes from 68.233.237.71: icmp_seq=3 ttl=116 time=34.9 ms
64 bytes from 68.233.237.71: icmp_seq=6 ttl=116 time=35.4 ms
64 bytes from 68.233.237.71: icmp_seq=7 ttl=116 time=35.5 ms
64 bytes from 68.233.237.71: icmp_seq=8 ttl=116 time=35.6 ms
64 bytes from 68.233.237.71: icmp_seq=9 ttl=116 time=34.6 ms
64 bytes from 68.233.237.71: icmp_seq=10 ttl=116 time=34.7 ms
64 bytes from 68.233.237.71: icmp_seq=12 ttl=116 time=34.9 ms
64 bytes from 68.233.237.71: icmp_seq=13 ttl=116 time=35.5 ms
64 bytes from 68.233.237.71: icmp_seq=14 ttl=116 time=35.1 ms
64 bytes from 68.233.237.71: icmp_seq=15 ttl=116 time=35.4 ms
64 bytes from 68.233.237.71: icmp_seq=17 ttl=116 time=36.1 ms
64 bytes from 68.233.237.71: icmp_seq=19 ttl=116 time=34.6 ms
64 bytes from 68.233.237.71: icmp_seq=20 ttl=116 time=34.4 ms
64 bytes from 68.233.237.71: icmp_seq=21 ttl=116 time=34.4 ms
64 bytes from 68.233.237.71: icmp_seq=22 ttl=116 time=35.5 ms
64 bytes from 68.233.237.71: icmp_seq=26 ttl=116 time=34.7 ms
64 bytes from 68.233.237.71: icmp_seq=29 ttl=116 time=35.0 ms
64 bytes from 68.233.237.71: icmp_seq=30 ttl=116 time=34.9 ms
64 bytes from 68.233.237.71: icmp_seq=31 ttl=116 time=35.0 ms
64 bytes from 68.233.237.71: icmp_seq=32 ttl=116 time=34.8 ms
64 bytes from 68.233.237.71: icmp_seq=34 ttl=116 time=34.5 ms
64 bytes from 68.233.237.71: icmp_seq=35 ttl=116 time=35.5 ms
64 bytes from 68.233.237.71: icmp_seq=38 ttl=116 time=34.3 ms
64 bytes from 68.233.237.71: icmp_seq=39 ttl=116 time=34.8 ms
64 bytes from 68.233.237.71: icmp_seq=41 ttl=116 time=36.1 ms
64 bytes from 68.233.237.71: icmp_seq=42 ttl=116 time=35.3 ms
64 bytes from 68.233.237.71: icmp_seq=44 ttl=116 time=35.1 ms
64 bytes from 68.233.237.71: icmp_seq=45 ttl=116 time=35.4 ms
64 bytes from 68.233.237.71: icmp_seq=47 ttl=116 time=35.6 ms
64 bytes from 68.233.237.71: icmp_seq=48 ttl=116 time=34.8 ms
64 bytes from 68.233.237.71: icmp_seq=49 ttl=116 time=34.3 ms
64 bytes from 68.233.237.71: icmp_seq=52 ttl=116 time=34.4 ms
64 bytes from 68.233.237.71: icmp_seq=53 ttl=116 time=35.3 ms
64 bytes from 68.233.237.71: icmp_seq=54 ttl=116 time=35.2 ms
64 bytes from 68.233.237.71: icmp_seq=55 ttl=116 time=34.5 ms

--- 68.233.237.71 ping statistics ---
55 packets transmitted, 36 received, 34% packet loss, time 54061ms
rtt min/avg/max/mdev = 34.331/35.098/36.182/0.490 ms

Really i am very frustrated , all my servers experience this problem , now i am 1 month without solution , only solution they have to me , please be patient , we are working on this issue , but i am waiting 1 month for solution , i am pay for 5 servers , i loss a lot of money because i cannot work with my servers .

First i am notice this is an DDOS attack on the network:

Quote:

on Feb/05/2011 10:40:09AM
Hello,

The was a brief DDOS attack that has been mitigated by our engineer.. Rules
have been added to prevent this type of attack in the future We do apologize for
any inconvenience.

And on Feb/18/2011 9:15:17PM , i got this answer:

Quote:

We are currently experiencing issues with Cogent

I am waiting many time for this issue been resolved , and nothing yet , i am still waiting , and all my servers experience packets loss , i can sure i am not the only one customer on hivelocity experience this problem , because ALL the network is VERY SLOW !

Thanks.
Posted by HivelocityGM, 02-21-2011, 04:58 PM
We have no known issues. We have not been able to duplicate your problem. We did tracerts from all over the world and could not find the packet loss you describe. If you are still having any problem please update the ticket.
Posted by andryus, 02-21-2011, 05:00 PM
Yes , right now you don´t see packet loss, because it happen on certain hours , you can see the proof on the first post , a lot of packets loss , i am updated my ticket without response yet.