Joes Data Center

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Posted by xbxbxc, 03-02-2011, 09:59 PM
Just visited http://www.joesdatacenter.com and it appears their website as well as my server is currently down.
Posted by chasebug, 03-02-2011, 10:02 PM
Scheduled power maintenance supposed to be for 30 minutes but it is now 1 hour. I also got notice about the power maintenance from Wholesale Internet and Virpus but both servers there is online throughout the maintenance.
Posted by xbxbxc, 03-02-2011, 10:10 PM
Tracing route to 208.94.242.246 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 192.168.108.1
2 8 ms 6 ms 7 ms 73.38.228.1
3 8 ms 6 ms 7 ms ge-1-10-ur02.southgate.mi.michigan.comcast.net [
68.85.49.197]
4 12 ms 7 ms 7 ms te-9-2-ur02.woodhaven.mi.michigan.comcast.net [6
8.87.190.181]
5 8 ms 7 ms 12 ms te-9-2-ur02.rockwood.mi.michigan.comcast.net [68
.87.190.177]
6 8 ms 7 ms 9 ms te-9-2-ur02.monroe.mi.michigan.comcast.net [68.8
7.190.173]
7 13 ms 10 ms 11 ms te-0-4-0-2-ar01.taylor.mi.michigan.comcast.net [
68.87.190.169]
8 21 ms 12 ms 14 ms be-10-ar01.pontiac.mi.michigan.comcast.net [68.8
5.235.206]
9 29 ms 26 ms 30 ms pos-3-3-0-0-cr01.chicago.il.ibone.comcast.net [6
8.86.90.109]
10 30 ms 31 ms 28 ms pos-1-4-0-0-pe01.350ecermak.il.ibone.comcast.net
[68.86.86.162]
11 186 ms 210 ms 220 ms 208.178.58.73
12 106 ms 103 ms 120 ms pos-0-0-0-0-pe01.11greatoaks.ca.ibone.comcast.ne
t [68.86.86.54]
13 142 ms 102 ms 101 ms as174-pe01.11greatoaks.ca.ibone.comcast.net [75.
149.229.6]
14 101 ms 102 ms 101 ms te4-2.mpd01.sjc01.atlas.cogentco.com [154.54.6.1
05]
15 105 ms 103 ms 103 ms te7-1.ccr02.sjc01.atlas.cogentco.com [154.54.24.
226]
16 103 ms 102 ms 108 ms te0-1-0-5.ccr21.sfo01.atlas.cogentco.com [154.54
.2.137]
17 112 ms 110 ms 110 ms te0-1-0-2.ccr21.mci01.atlas.cogentco.com [154.54
.24.118]
18 111 ms 110 ms 114 ms te0-2-0-0.mpd22.mci01.atlas.cogentco.com [154.54
.30.158]
19 109 ms 111 ms 110 ms te4-4.mpd01.mci01.atlas.cogentco.com [154.54.30.
166]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

I'm timing out to my server and to joes website.
Posted by chasebug, 03-02-2011, 10:14 PM
I can access joesdatacenter but my server is still offline.
Posted by xbxbxc, 03-02-2011, 10:15 PM
joes website is up now and my server appears to be accessible now.
Posted by Aaronn, 03-02-2011, 10:15 PM
Seems everything is back online?
Posted by xbxbxc, 03-02-2011, 10:17 PM
My question is why did it even go down to begin with? I have a virpus vps as well and it seems that it stayed online throughout this power maint. window.
Posted by xbxbxc, 03-02-2011, 10:20 PM
According to the joe cam 2 guys are working to resolve the issues now. My servers uptime is 24 minutes and was 8 hours
Posted by chasebug, 03-02-2011, 10:21 PM
My server is still down.

The servers are down because their UPS cannot power the servers for 30 minutes - 1 hour. This was what they said in the emergency maintenance email. While Wholesale Internet and Virpus have no problem with the UPS, my servers and VPS with them have been online throughout the entire maintenance period.
Posted by arjones85, 03-02-2011, 10:21 PM
An email was sent out to all customers. Read your email and that will tell you why they powered everything off.

===============
I regret to inform you that we have scheduled an outage for 03-2-2011 at 7:00PM Central time. The building just informed us that there is a problem with the power coming into the building. Both electricians they hired and Kansas City power and light said it cannot wait to be fixed and requires the power to the entire building to be taken down. They said the power outage should last 30 min which is longer than the UPS can hold so we are asking all customers to shut down your equipment at 6:45 - 6:50 anything left on after this we will shut down by our staff as gracefully as possible. As soon as power has been restored we will start turning all equipment back on. We have asked all our staff members to come in and help during this time so we should be able to have everything powered back up quickly. I understand that this is short notice but under these circumstances this was the best we could do. We appreciate your business and thank you for being a Joe's Datacenter customer.

Sincerely,
Joe Morgan - Owner
Joe's Datacenter, LLC
================
Posted by jackpx, 03-02-2011, 10:26 PM
yes, I received the email from wholesaleinternet
Posted by xbxbxc, 03-02-2011, 10:30 PM
I didn't receive an email from joes or virpus. I did receive a warning to the power problem a day ago. I wouldn't expect the batteries to hold for anything longer than enough time to transfer to a generator.
Posted by chasebug, 03-02-2011, 10:31 PM
My server is still down, 1 hour 30 minutes of downtime:
Please check ticket #23692

There is routing issues not POWER issues.
Posted by jackpx, 03-02-2011, 10:37 PM
online wholesaleinternet
Posted by chasebug, 03-02-2011, 10:51 PM
Server still down approaching 2 hours downtime

Nobody responds to 911 emergency tickets
Posted by jackpx, 03-02-2011, 11:01 PM
online joesdatacenter
Posted by jackpx, 03-02-2011, 11:04 PM
Yesterday I received the email from wholesaleinternet

Quote:

Dear Customers,
We regret to inform you on such short notice that power to the building will be down tomorrow evening (March 2nd, 2011) at 7 pm CST USA for 30 minutes to an hour. We have been informed by the building on this short notice that they have to fix an emergency issue without delay. We are currently preparing for all situations at this time to ensure that your services stay up and running during this outage however, you should take your own steps in preparing yourself and your customers on this situation with as much notice as possible.
Please feel free to submit any questions you may have as we will keep you updated on this process. Also note that we will work our hardest to make sure that you do not experience downtime for you and your clients.

Thank you,
Wholesale Internet Staff

Posted by arjones85, 03-03-2011, 01:39 AM
Hopefully this is the end of the power maintenance for a long time =)
Posted by @Matt, 03-03-2011, 01:48 AM
The power outage scheduled, to my knowledge should of ended by now. Our servers are hosted in the same building "Oak Tower".