YardVPS down yet again

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Posted by Daniel15, 03-16-2011, 09:20 PM
My VPS (on node "shaggy") has been down for over four hours now. I'm getting tired of this, seriously considering moving. Good thing there's nothing too important hosted on my VPS - It's just a secondary DNS server, and storage of backups.

http://ss.dan.cx/2011/03/17-12.19.43.png

PhotonVPS was great (I don't think my VPS was ever down), but I've been having issues ever since I moved to YardVPS, and regret moving. The only reason I moved from PhotonVPS was because I needed more disk space, but now I'm considering moving to a totally different company...
Posted by Profuse-Jimmy, 03-17-2011, 05:46 PM
There has been no prolonged outage on our YardVPS nodes. Since this is a budget plan we do not have much support staff within this brand and rely on the clients to self-provision themselves. We do however monitor our nodes and if anything is user affected we are on it right away.

I recommend moving to TREE/Xen for better stability our Shaggy node (Openvz) has probably been the worse performing node within our company across all brands.

Lets get you to TREE / Xen or perhaps moving back to PhotonVPS will lessen the problems you are having.
Posted by Daniel15, 03-18-2011, 03:08 AM
Thanks for your reply, Jim.

Quote:

Since this is a budget plan we do not have much support staff within this brand and rely on the clients to self-provision themselves. We do however monitor our nodes and if anything is user affected we are on it right away.

What do you monitor exactly? My VPS has had downtime periods for 5 or 6 hours, which I am not responsible for (my VPS sits and uses barely any CPU power, it's just a BIND nameserver and rsync backup host). I would have thought that prolonged outages like that would be picked up by monitoring.

Is it possible to move my VPS to another node other than Shaggy? I can't move back to PhotonVPS because I need the extra disk space that's in the YardVPS plan I'm on. How many VPSes are on this node and are the the other hosted customers aware of its problems?
Posted by Profuse-Jimmy, 03-18-2011, 03:53 PM
We monitor the main node load averages, smtp, network traffic thresholds, icmp pings. Unfortunately we do not monitor individual VPS and if it was down for whatever the reason a reboot of the panel along with a ticket is recommended.

Unfortunately we have stopped selling our OpenVZ for some time and have concentrated on our Xen / Windows platform for sometime. You may have notice it is always sold out due to performance complaints we get out of
this platform.

If you wish to move to TREE / Xen which is much more stable I can get you a very substantial disk space.