BurstNET is down

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Posted by Asher S, 04-08-2011, 02:14 AM
BurstNET are facing issues with their network, here is the response we got from their techs:

Quote:

There is an issue within our network which may be causing packet loss and other issues with your connectivity at this time. Our technicians are working on the issue, and we hope to have this resolved as soon as possible.

Lets hope they get all this resolved fairly quickly.
Posted by yahoo, 04-08-2011, 02:16 AM
Yes, Waiting Resolving
Posted by yahoo, 04-08-2011, 02:18 AM
Resolved Thanks Burstnet
Posted by nkawit, 04-08-2011, 02:19 AM
The issue started about 2 hours ago for us.
Posted by RealRoxy, 04-08-2011, 02:19 AM
thanks for the update, service.burst.net went down as soon as i've opened connectivity issues ticket about 20 minutes ago.
Posted by nkawit, 04-08-2011, 02:24 AM
almost all the burst network space is unavailable to me at present too, sometimes with portions of it coming up and then going down intermittently
Posted by DMEHosting, 04-08-2011, 02:27 AM
There may be one of those large ddos attacks again. Such things can take awhile to filter out. Their network admins know what they are doing and will have it resolved soon.
Posted by alex288288, 04-08-2011, 02:42 AM
any updates on this, ive been down for close to 3 hrs>?
Posted by djblamire, 04-08-2011, 02:42 AM
I see that things now appear to be back.
Posted by alex288288, 04-08-2011, 02:45 AM
awesome im back online lol.
Posted by nkawit, 04-08-2011, 02:54 AM
still flapping up and down for me
Posted by Asher S, 04-08-2011, 02:56 AM
Some parts of their network are still down, but it looks like their team is working very fast close to a complete resolution hopefully.
Posted by HostingFuze, 04-08-2011, 03:07 AM
Things have been down for roughly three hours here, finally was able to get into the Burst website to send in a ticket.
Posted by nkawit, 04-08-2011, 03:11 AM
little better here, still 50% packet loss , they asked us to update our ticket with info, which we did
Posted by BurstNET_CSM, 04-08-2011, 08:42 AM
There was a problem with some switches in Philly and NY which caused intermittent packet loss. The problem was resolved by 2:30AM and everything should have been running smoothly again at around 3:30AM.
Posted by Asher S, 04-08-2011, 08:45 AM

Quote:

Originally Posted by BurstNET_CSM

There was a problem with some switches in Philly and NY which caused intermittent packet loss. The problem was resolved by 2:30AM and everything should have been running smoothly again at around 3:30AM.

Hello,

This is not the case, we have a few tickets open in your support system, can you please take a look at them (tickets #2647987, 2647817 & 2647322). Including the migration you guys had yesterday, and this outage, we're going on to almost 12 hours of downtime at this point.

We appreciate your help in this matter.

Thank you
Posted by BurstNET_CSM, 04-08-2011, 08:48 AM

Quote:

Originally Posted by Cylestyne

Hello,

This is not the case, we have a few tickets open in your support system, can you please take a look at them (tickets #2647987, 2647817 & 2647322). Including the migration you guys had yesterday, and this outage, we're going on to almost 12 hours of downtime at this point.

We appreciate your help in this matter.

Thank you

I was responding to your original post. I'll look into your other issue now.
Posted by bear, 04-08-2011, 08:51 PM
Closed by OP's request.