BurstNet Got many disconnections

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Posted by andryus, 04-14-2011, 12:51 AM
Hello , there are any problem with Burstnet?? my server got many disconnections and the burst.net main site and support site are slow and many times don´t load...

C:\Documents and Settings\Administrator>tracert burst.net

Tracing route to burst.net [66.96.192.202]
over a maximum of 30 hops:

1 4 ms <1 ms <1 ms router.dfw-datacenter.com [67.222.137.1]
2 <1 ms <1 ms <1 ms 72.249.0.65
3 <1 ms <1 ms <1 ms xe-4-2-0.er2.dfw2.us.above.net [64.124.196.225]

4 1 ms 1 ms 1 ms above-pccw-3.dfw2.us.above.net [64.125.13.126]
5 46 ms 46 ms 55 ms vl0019.gwy02.sctn01.hostnoc.net [63.218.31.42]
6 * * 45 ms ec1-25.grd01.sctn01.hostnoc.net [96.9.191.142]
7 45 ms 45 ms 45 ms vl0190.grd01.sctn01.hostnoc.net [96.9.191.120]
8 48 ms 46 ms 47 ms tn0-01.agg01.sctn01.hostnoc.net [96.9.191.46]
9 45 ms 44 ms 44 ms burst.net [66.96.192.202]

Trace complete.
Posted by Hostify Networks, 04-14-2011, 12:57 AM
There appear to have been some routing issues (as in their entire network disappeared from the Internet). It's fine now, however.
Posted by qualityhostings, 04-14-2011, 01:21 AM
BurstNET is completely down for me.
Posted by Hostify Networks, 04-14-2011, 01:25 AM
I spoke too soon. It's still going up and down. My apologies.
Posted by Richboos, 04-14-2011, 01:26 AM
Its been in and out for 25 minutes for me. I will submit a ticket just to be on the safe side if they aren't aware.

Also, I live 40 minutes from Scranton, PA and have been having trouble with a few other websites during the same times I can't reach my BurstNet server.
Posted by qualityhostings, 04-14-2011, 01:49 AM
It is still going up and down.
Posted by Richboos, 04-14-2011, 01:50 AM
Yeah, still haven't been able to get the support ticket in. Hopefully someone else did in a brief period of the support site being up.
Posted by andryus, 04-14-2011, 02:39 AM
My server don´t work .. what happen with Burst????

C:\Documents and Settings\Administrator>tracert 173.212.215.155

Tracing route to 173-212-215-155.hostnoc.net [173.212.215.155]
over a maximum of 30 hops:

1 9 ms <1 ms <1 ms router.dfw-datacenter.com [67.222.137.1]
2 1 ms <1 ms <1 ms 72.249.128.109
3 5 ms <1 ms <1 ms 173-219-246-92-link.sta.suddenlink.net [173.219.
246.92]
4 3 ms 3 ms 3 ms tyrmcrs02-10gex0-6-0-2.tex.sta.suddenlink.net [6
6.76.30.33]
5 4 ms 5 ms 4 ms te4-2.mpd01.dfw05.atlas.cogentco.com [38.104.34.
109]
6 4 ms 4 ms 4 ms te7-2.ccr02.dfw03.atlas.cogentco.com [154.54.6.7
7]
7 4 ms 4 ms 5 ms te3-2.ccr02.dfw01.atlas.cogentco.com [154.54.6.5
3]
8 10 ms 10 ms 10 ms te0-1-0-1.ccr22.iah01.atlas.cogentco.com [154.54
.5.138]
9 37 ms 37 ms 37 ms te0-1-0-6.ccr22.atl01.atlas.cogentco.com [154.54
.7.237]
10 37 ms 37 ms 37 ms te0-0-0-7.ccr22.dca01.atlas.cogentco.com [154.54
.28.221]
11 41 ms 41 ms 41 ms te3-3.ccr01.phl01.atlas.cogentco.com [154.54.31.
58]
12 41 ms 42 ms 41 ms te4-3.ccr01.phl03.atlas.cogentco.com [66.28.4.23
4]
13 247 ms 225 ms 206 ms 38.104.114.214
14 * * * Request timed out.
15 55 ms 46 ms 47 ms ec0-57.au2601.sctn01.hostnoc.net [64.120.243.94]

16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
Posted by NuPagady, 04-14-2011, 04:57 AM
Same here. Couldn't access mine for almost two hours so far.

Their reseller told me it may be because of the network upgrade being carried out. Is this the case?
Posted by F-DNS, 04-14-2011, 08:28 AM

Quote:

Originally Posted by andryus

Tracing route to 173-212-215-155.hostnoc.net [173.212.215.155]

This looks like an issue on one segment at BurstNET. Our services (dedi and VPS) are all running fine, but pinging your IP fairly locally (Newark, NJ) gives packet loss:

--- 173.212.215.155 ping statistics ---
53 packets transmitted, 26 received, 50% packet loss, time 52036ms
rtt min/avg/max/mdev = 11.432/11.541/11.680/0.085 ms

I presume you have a ticket open at BurstNET Support with tracerts showing the issue?

EDIT: We're not seeing any loss to BurstNET's main site:

--- 66.96.192.202 ping statistics ---
50 packets transmitted, 50 received, 0% packet loss, time 49086ms
rtt min/avg/max/mdev = 11.496/11.648/12.217/0.186 ms
Posted by F-DNS, 04-14-2011, 08:46 AM

Quote:

Originally Posted by Hostify Networks

There appear to have been some routing issues (as in their entire network disappeared from the Internet).

I know (from another thread) that you've had issues yourself with a VPS at BurstNET, but making claims like that is just foolhardy, don't you think?

After all, it can be so easily disputed by other customers monitoring their services at BurstNET.

For example, we monitor at 1-minute intervals from 5 different locations and the result for April so far is:

2011-April Outages: 0 Uptime: 100.0000%
Posted by BurstNET_CSM, 04-14-2011, 09:57 AM
Last night one of our providers decided to perform some maintenance last night without informing us. The connection kept going up and down for hours. Once we figured out what was going on, we informed anyone who sent in a ticket.
Posted by F-DNS, 04-14-2011, 10:06 AM

Quote:

Originally Posted by BurstNET_CSM

Last night one of our providers decided to perform some maintenance last night without informing us. The connection kept going up and down for hours.

Did this provider's name begin with "Cog" by any chance? If so I'll set up another monitor that uses them, as all our existing monitors seem to use your other connections (all of which have been rock solid)
Posted by BurstNET_CSM, 04-14-2011, 10:11 AM

Quote:

Originally Posted by F-DNS

Did this provider's name begin with "Cog" by any chance? If so I'll set up another monitor that uses them, as all our existing monitors seem to use your other connections (all of which have been rock solid)

Funny thing: The provider asked us to not tell our clients. No idea why. So I can neither confirm nor deny your question.
Posted by F-DNS, 04-14-2011, 10:16 AM

Quote:

Originally Posted by BurstNET_CSM

Funny thing: The provider asked us to not tell our clients. No idea why. So I can neither confirm nor deny your question.

Funny thing: I can narrow it down to just a couple of possible routes/networks. Monitor #6 will be installed tonight
Posted by rds100, 04-14-2011, 10:30 AM

Quote:

Originally Posted by BurstNET_CSM

Funny thing: The provider asked us to not tell our clients. No idea why. So I can neither confirm nor deny your question.

So don't tell who the provider is, only write a 16bit integer here