Anyone else's server down at 100TB.com / Softlayer?

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Posted by chasebug, 04-19-2011, 12:37 AM
This is what I got from live chat about my servers being down.
Code:
Softlayer, our data center, has just confirmed problems with their router. Their network engineers are currently working to resolve the issue. No ETA has been given, but a quick fix is anticipated by Softlayer support.
Seems like 100TB.com customer portal is down also so you can't open any tickets:
https://secure.mpcustomer.com/
Posted by CNSERVERS, 04-19-2011, 12:40 AM
yep. down.
Posted by QuickWeb-Roel, 04-19-2011, 12:41 AM
Yes some of our nodes there are inaccessible but some are up, Softlayer portal says

===============================================
Date: 04-18-2011
Start time: 20:00
Services Affected: Seattle, WA - Public Network
Device: fcr01.sea01
Location: sea01
Duration: N/A
Description: SoftLayer Engineers are aware of the sporadic packetloss and/or connectivity to FCR01.SEA01. Currently engineers are working on resolving this issue; however, there is a change a reboot to the router will be required. In the event this needs to happen, a notice will be posted here along with any other information gathered.

Sincerely,
SoftLayer Network Team
https://status.softlayer.com
=======================================
Posted by chennaihomie, 04-19-2011, 12:41 AM
All our servers are up. what location you have your servers?
Posted by Steven, 04-19-2011, 12:42 AM
Seattle is having issues. We have several down.
Posted by QuickWeb-Roel, 04-19-2011, 12:53 AM
looks like issue has been resolved quickly our nodes are up now!
Posted by twhiting9275, 04-19-2011, 12:53 AM
Been down since about 11:15 CST. They claim it's only intermittent packet loss, and status.softlayer says it's "up", but it's down. As Steven said, this will only affect Seattle.
Posted by dotHostel, 04-19-2011, 01:19 AM
Seattle

down 4/19/2011 4:17:57 AM UTC
up 4/19/2011 4:55:57 AM UTC (Downtime: 38 m)

Cumulated since: 3/31/2011 3:34:05 PM
Up: 99.4411% [18 d 0 h]
Down: 0.5589% [2 h 25 m 45 s]
Posted by twhiting9275, 04-19-2011, 02:55 AM
And down again.
Looks like it'll be another long night.
Posted by QuickWeb-Roel, 04-19-2011, 02:55 AM
Yes down again!
Posted by chasebug, 04-19-2011, 03:04 AM
also down again
Posted by dotHostel, 04-19-2011, 03:10 AM
Last Up 4/19/2011 6:47:17 AM UTC ...

down: 24 minutes and counting
Posted by Mxhub, 04-19-2011, 03:11 AM
seattle down again! *mad*

-joseph
Posted by sclick95, 04-19-2011, 03:12 AM
Reportedly the temporary fix did not work, and after brief uptime the path went down. Now working to upgrade the router to the latest IOS version as a lasting fix.
Posted by forumtalk, 04-19-2011, 03:16 AM
down here
Posted by Mxhub, 04-19-2011, 03:17 AM

Quote:

Originally Posted by sclick95

Reportedly the temporary fix did not work, and after brief uptime the path went down. Now working to upgrade the router to the latest IOS version as a lasting fix.

wtf..so..now is gambling time..

-joseph
Posted by sclick95, 04-19-2011, 03:21 AM
Looking good now. Will it hold?
Posted by CNSERVERS, 04-19-2011, 03:44 AM
no, it didn't.
Posted by Mxhub, 04-19-2011, 03:50 AM
still holding good..

-joseph
Posted by plesk002, 04-19-2011, 03:50 AM
still receive packet loss.
Posted by CNSERVERS, 04-19-2011, 03:53 AM

Quote:

Originally Posted by Mxhub

still holding good..

-joseph

it went down for ~10min in between.
Posted by plesk002, 04-19-2011, 04:07 AM
one of our server still down, another 1x servers still online.
Posted by Walter, 04-20-2011, 08:40 AM
edited: forget it