SpeedySparrow :: Mild Outage

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Posted by Sparrow-Sean, 04-23-2011, 08:07 PM
Hello Everyone,

Just an update that SpeedySparrow has changed it's main site from Knownhost to ServInt, our main site will be unavailable until the IP has propagated across to the new network and hardware.

Our main site has propagated across but there is some outage on our "my.speedysparrow." address, our forums may also be still propagating at this time.

We will have everyone updated once we have more information.

If anyone needs further assistance can you please leave me an update via PM as our main e-mail addresses are still in propagation.

Thank you.
Posted by Sparrow-Sean, 04-24-2011, 05:02 AM
Network Upgrade:

This is hard to discuss because GNAX has advised an upgrade from the 25th April 2011, however, we are encountering major IO/SAN issues at present and this has caused over 16hrs of intermittent downtime, IO wait times up and down from 10% to 50% and these have not shifted for quite some time.

GNAX has been advised and we have not received any responses for the past 5hrs and we cannot continue to wait for these issues to fix themselves up, we urgently need GNAX to resolve these issues because it is costing us more downtime than what the server/cloud is worth to us.

We are hoping for these issues to be resolved very soon, though at the moment these SAN issues are related to GNAX and we are not getting very far in regards to Support nor are we getting any steady servers, I have a few complaints from customers and I really do not need more of these issues.

As affected clients you will be credited un-conditionally and we will try and have you updated further throughout the day.

Quote:

This is the GNAX Maintenance Mailer tool. You are receiving this notification because you currently host servers with our company.
We are either experiencing an unexpected network outage, or are expecting to perform scheduled maintenance. Full details will be at the end of this message. The following servers / colocation areas, which you use at our facilities, may be impacted by this:

ND-11956 : 0.0.0.0

Work on this issue is scheduled between 2011-04-25 23:55:00 and
2011-04-26 08:00:00 ; you may experience downtime on any of the mentioned servers or services during this period. Further details follow:

Maintenance Notification:
Facility: Dallas/Atlanta
Time: 23:59 EDT on Monday April 25th.
Window duration: 8 hours
Anticipated impact: Backend network connections between the Dallas and Atlanta locations

Description:
Upstream scheduled maintenance

Impacted services:
Dallas/Atlanta backend communication

Details of Maintenance:
We have been informed of hardware maintenance in multiple locations that will impact communication across the GNAX private backend network between datacenter locations. Backend communication within individual locations will not be affected, and all public upstream connections will not be affected.

THIS IS AN AUTOMATED MESSAGE; DO NOT REPLY TO THIS MESSAGE. REPLY TO accountinfo@gnax.net. TO STOP RECEIVING THESE NOTICES, LOGIN TO THE CUSTOMER PORTAL AND EDIT YOUR ACCOUNT INFORMATION, OR CONTACT accountinfo@gnax.net.

Posted by MikeDVB, 04-24-2011, 05:26 AM
I have to give you some credit for pro-actively posting this.
Posted by Sparrow-Sean, 04-26-2011, 06:46 AM
Thanks Mike.

This is still a slight issue but all customers are being moved into a new Datacenter and a new server within the next 24-48hrs.