TurboVPS - Lost my VPS - maybe even data centre? :( - Knowledgebase

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > TurboVPS - Lost my VPS - maybe even data centre? :(

TurboVPS - Lost my VPS - maybe even data centre? :(

Posted by RobertP, 04-29-2011, 01:33 PM
TurboVPS have managed to lose my VPS.

They claim file system corruption, but the reality is the IP cannot be tracerouted even as far as the data centre, let alone my VPS.

All they have done is given me a lower spec VPS in a different country that us unusably slow and seem to be igoring my requests to get data files transferred off my old VPS.

The 178.216.48.xxx range seem now completly unusable.

My request for a new VPS on the same data centre as the American one were to slow was greeted that there were no free slots on the European host (hmm, what about the one I was using? )

On querying more about the IP not been reachable I was presented with more lies that IP's were changed due to IP abuse and the new range was on 46.x.x.x - which is where my new VPS resides - America! Not suitable for me speed wise)

All attempts to get a straight answer as to where my old VPS really is get avoided.
Posted by intelliServe, 04-29-2011, 02:09 PM
Who's your host?
Posted by Mark L, 04-29-2011, 04:33 PM
Possibly http://www.turbovps.com/ ?
Posted by SaaSMX, 04-29-2011, 07:56 PM
The first thing on their web page title is "Cheap VPS", so go figure...
Posted by ErrantWeb-Travis, 04-29-2011, 10:50 PM
If their "raid" works then it should all be good
Posted by VN-Ken, 04-30-2011, 12:24 AM

Quote:

Originally Posted by hostjiffy

If their "raid" works then it should all be good

If their file system is corrupt, a RAID would not render it to be "all good".
Posted by DewlanceHosting, 04-30-2011, 02:41 AM

Quote:

Originally Posted by RobertP

TurboVPS have managed to lose my VPS.

They claim file system corruption, but the reality is the IP cannot be tracerouted even as far as the data centre, let alone my VPS.

Always take a backup of your files.

Do not put all Eggs in one basket.
Posted by ninkynonk, 04-30-2011, 02:55 AM
so someone accidentally the whole datacenter? Not good!
Posted by turbovps, 04-30-2011, 09:46 AM
We have not lost any datacenter or anything. Your system files are corrupted and you have not opted for backup and you have taken self managed backup.
We have already reset your vps on another node so how are we responsible?
Posted by RobertP, 04-30-2011, 02:32 PM

Quote:

Originally Posted by turbovps

We have not lost any datacenter or anything. Your system files are corrupted and you have not opted for backup and you have taken self managed backup.
We have already reset your vps on another node so how are we responsible?

Ok please explain how one day the VPS was perfect, now it is not only missing in action - but any attempt to traceroute the IP (or any others on the same range) from any location go nowhere.

Show me a traceroute to ANY host on the same network???

You claim file system corruption but have ignored my requests to obtain a copy so I can confirm for myself - and more importantly to try and recover a file. Most of my data is backed up but one file seems missing and I just wanted to extract this, but you have made it such hard work.

As pointed out in the support ticket, I asked for a new VPS on the same host but you have claimed this to be 'full' and 'sold out of slots' - funny ... one of those slots is for mine which clearly is no longer running. Have I been evicted?

The replacement VPS is in America, and not Estonia and is of a much lower spec (I cannot install my Visual Studio installation due to 5gb less disk space - which kind of defeats the object), the speed is so slow typing would be painfull, and the OS's offered are lower versions.

This is not down to just data corruption - this is clearly down to other issues within TurboVPS & data centre.
Posted by turbovps, 04-30-2011, 03:59 PM
VPS in US is on DELL R710 servers on XEN HVM. What you had in EU was virtuozzo. You can expand the disk in xen hvm to full 25gb as vps are setup via template so remaining space is usable. You can hire any system admin and let him check everything in your vps.
There are windows 2003/2008 32bit /64bit template if you can open your control panel and click reinstall.
You want your copy of your corrupt filesystem please send us ftp we will be more than happy to dump on your server.
I believe you are just trying to defame us for no reasons.
Posted by RobertP, 04-30-2011, 05:05 PM

Quote:

Originally Posted by turbovps

VPS in US is on DELL R710 servers on XEN HVM. What you had in EU was virtuozzo. You can expand the disk in xen hvm to full 25gb as vps are setup via template so remaining space is usable. You can hire any system admin and let him check everything in your vps.
There are windows 2003/2008 32bit /64bit template if you can open your control panel and click reinstall.

My point is I was on Windows Server Enterprise, your US one only offers standard. Not a major issue, but the biggy is the ping time .... far too slow. I try typing in Visual Studio and it's so slow it's unusable on your American one. Useless!

Quote:

Originally Posted by turbovps

You want your copy of your corrupt filesystem please send us ftp we will be more than happy to dump on your server.

This is all I have been asking you for since day 1. I said I would wait for a faster VPS in Swedon when you were running there but I wanted a access to a copy of my old VPS file system now.

I will append some FTP details to the ticket, or you could transfer the files onto a folder on the new sooper dooper US VPS that was setup. I have my doubts on this happening for some reason.

Quote:

Originally Posted by turbovps

I believe you are just trying to defame us for no reasons.

Not really. A simple traceroute to the IP from any internet connection shows the traceroute never gets to your data centre - clearly the real reason why it is unreachable.

Try doing a tracert on any random IP in the range - eg tracert 178.216.48.50

You can't blame this level of the data centre host been unreachable on corrupt file system within a VPS.
Posted by ninkynonk, 04-30-2011, 05:17 PM
tracert timing out at hop #8 on mine. at tyler,tx.
Posted by freethought, 04-30-2011, 07:57 PM

Quote:

Originally Posted by RobertP

Try doing a tracert on any random IP in the range - eg tracert 178.216.48.50

You can't blame this level of the data centre host been unreachable on corrupt file system within a VPS.

The entire 178.216.48.0/21 block (178.216.48.0-178.216.55.255) doesn't appear to be announced into the global routing table at the moment. It looks like the BGP withdrawals happened around midday GMT/UTC on the 15th of April and this block hasn't been seen since.

There may of course be a perfectly legitimate explanation for TurboVPS ceasing to announce such a large block of IP addresses.
Posted by RobertP, 04-30-2011, 08:27 PM

Quote:

Originally Posted by freethought

The entire 178.216.48.0/21 block (178.216.48.0-178.216.55.255) doesn't appear to be announced into the global routing table at the moment. It looks like the BGP withdrawals happened around midday GMT/UTC on the 15th of April and this block hasn't been seen since.

There may of course be a perfectly legitimate explanation for TurboVPS ceasing to announce such a large block of IP addresses.

And a legitimate reason they would carry on charging for VPS's that were inaccessable?

The last comment on the ticket they made to me:

Quote:

Looks like you are confused We are RIPE LIR and we maintain over 5000 IP addresses. 178.216.48.x belongs to us directly by RIPE as PI. We asked RIPE to change PI to PA .
IP and your VPS are two different issues. Provide us the ftp so we can dump the data.

I have supplied FTP details to them for my data but I don't think for one minute I will get it, I don't believe there corrupt file system. I think they have lost something fairly fundamental (IP addresses or data centre) losing access to VPS's in the progress.
Posted by turbovps, 05-13-2011, 01:18 AM

Quote:

Originally Posted by Cameronly

Turbovps.com Does it all the time, but it just company they make mistakes an lot, they will get it fix one day.

You have made id in wht just to defame us? Provide us proof where we lost data or not provided services to client since 2006 we will check..
we have not lost any data if you opt if for managed backup.
Posted by TannerG, 05-13-2011, 03:27 PM
Hello,

we had used TurboVPS in the past due to them being simply cheap and hosting projects which we simply were testing. During the 8 or so months with them we probably had our data 'corrupt' 3 or 4 times which TurboVPS claimed it was our fault. We now own our own equipment and sell many Virtual Machines ourselves and not had one machine corrupt yet, even with being in business for more than 5 months.

TurboVPS is overselling, allowing them to give those cheap pricing everyone is looking for. Of course you will see some downfalls with the overall service but remember the price you are paying.

Overall I'd give TurboVPS a 6 / 10 due to the overall satisfaction we had with the company. Support is quick but usually puts the ticket on hold for an administrator. As well no Denial of Service (DDOS) protection are on any of the servers making game hosting pretty difficult (banning a player then them wanting revenge).

I would recommend contacting TurboVPS and asking for them to rebuild the server for you. They should have this done within 48 hours, or if you're quiet angry with them consider another host.

Thank You.
Posted by turbovps, 05-17-2011, 02:49 AM

Quote:

Originally Posted by TannerG

Hello,

we had used TurboVPS in the past due to them being simply cheap and hosting projects which we simply were testing. During the 8 or so months with them we probably had our data 'corrupt' 3 or 4 times which TurboVPS claimed it was our fault. We now own our own equipment and sell many Virtual Machines ourselves and not had one machine corrupt yet, even with being in business for more than 5 months.

TurboVPS is overselling, allowing them to give those cheap pricing everyone is looking for. Of course you will see some downfalls with the overall service but remember the price you are paying.

Overall I'd give TurboVPS a 6 / 10 due to the overall satisfaction we had with the company. Support is quick but usually puts the ticket on hold for an administrator. As well no Denial of Service (DDOS) protection are on any of the servers making game hosting pretty difficult (banning a player then them wanting revenge).

I would recommend contacting TurboVPS and asking for them to rebuild the server for you. They should have this done within 48 hours, or if you're quiet angry with them consider another host.

Thank You.

Tanner could you please email me where your data was corrupted 3-4 times because of us? We cannot corrupt the vps data or why we would do that?
We offer self managed vps and if you opt for managed backup we make sure you have data in backup server. So in case if hardware failure or if your vps is corrupted you can ask us to restore from last day. But I see you have not taken any managed backup services from us.
BUT............
Please email me ticket at bd@turbovps.com in which you claim your data was corrupted by us 3-4 times which is hard to belive and I would love to dig the issue. The cameronly is just a fake id at WHT who was not our client and never had any services.
Posted by TannerG, 05-17-2011, 12:25 PM
Hello,

we can for surely provide you some details showing you that we 'were' a client with you.

One of our ticket numbers are: #744592
You can see that many tickets had been opened due to corrupted data and our machine not even turning on.

We were with TurboVPS for 7 months or so and I can't complain due to the cheap pricing. Overall it was an alright experience, but i'm just informing in the thread that its common.

Thank You.
Posted by Cameronly, 05-17-2011, 06:54 PM

Quote:

Originally Posted by turbovps

Tanner could you please email me where your data was corrupted 3-4 times because of us? We cannot corrupt the vps data or why we would do that?
We offer self managed vps and if you opt for managed backup we make sure you have data in backup server. So in case if hardware failure or if your vps is corrupted you can ask us to restore from last day. But I see you have not taken any managed backup services from us.
BUT............
Please email me ticket at bd@turbovps.com in which you claim your data was corrupted by us 3-4 times which is hard to belive and I would love to dig the issue. The cameronly is just a fake id at WHT who was not our client and never had any services.

No, I`m Shay Luke. I was with ya, Bye Turbo, I`m having great time, with Limestone been with them for week no issues at all
Posted by Visbits, 05-19-2011, 12:34 PM

Quote:

Originally Posted by VN-Ken

If their file system is corrupt, a RAID would not render it to be "all good".

People thing raid is a backup, they are clueless.