If you have hosting with 123systems you might want to check your sites

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > If you have hosting with 123systems you might want to check your sites

Posted by Phinneus, 05-16-2011, 04:40 AM
Ive got 2 vps and a shared hosting with them and all 3 are down and have been down for roughly an hour. I opened a ticket already but it was closed with no reply......normal 123systems response it seems.
Posted by MyResellerHost, 05-16-2011, 04:47 AM
123Systems-Andrew is pretty active in this forum. I'm sure he will get back unto you.
Posted by zvjezdan, 05-16-2011, 04:58 AM
http://www.webhostingtalk.com/forumdisplay.php?f=59
Posted by Phinneus, 05-16-2011, 04:59 AM
yeah its just annoying the downtime I've had with this host. The guys that handle the tickets are very immature. like a while ago I had an issue loading my website. Like it wouldn't load at all. I had various monitoring services telling me its down. I open a ticket they said its fine no problem on there end and closed the ticket. it had huge load on it making it so it couldn't process any http request yet the uptime was fine so the techs shrugged it off as customer is a moron and pretty much told me that.
Posted by zvjezdan, 05-16-2011, 05:09 AM

Quote:

Originally Posted by Phinneus

yeah its just annoying the downtime I've had with this host. The guys that handle the tickets are very immature. like a while ago I had an issue loading my website. Like it wouldn't load at all. I had various monitoring services telling me its down. I open a ticket they said its fine no problem on there end and closed the ticket. it had huge load on it making it so it couldn't process any http request yet the uptime was fine so the techs shrugged it off as customer is a moron and pretty much told me that.

That sure is a "red flag".
Posted by C0ldf1re, 05-16-2011, 05:17 AM

Quote:

Originally Posted by Phinneus

... customer is a moron and pretty much told me that.

I thought it was only banks who could treat customers like that.
Posted by Phinneus, 05-16-2011, 05:34 AM
its back up now finally......2 hours of down time. Also still no reply from support besides the ticket they closed
Posted by nancysmith, 05-16-2011, 06:10 AM

Quote:

Originally Posted by Phinneus

its back up now finally......2 hours of down time. Also still no reply from support besides the ticket they closed

Finally their server is up and I hope your sites also will be up. These days, most of the web host using this strategy closing ticket without given replies. However it puts bad impression on their customer support service and many customers go away only for poor support services. Although taking VPS and shared hosting from different web hosts helps in server down problems.
Posted by JayRM, 05-16-2011, 07:51 AM

Quote:

Originally Posted by Phinneus

yeah its just annoying the downtime I've had with this host. The guys that handle the tickets are very immature. like a while ago I had an issue loading my website. Like it wouldn't load at all. I had various monitoring services telling me its down. I open a ticket they said its fine no problem on there end and closed the ticket. it had huge load on it making it so it couldn't process any http request yet the uptime was fine so the techs shrugged it off as customer is a moron and pretty much told me that.

That is pretty extreme.
Most support staff at least try and get a bit more information about your problem than that. Most techies know that whatever status is shown their end isnt always the same the customers end, their job is to find out why, not call you a moron.
Posted by HostHatch_AR, 05-16-2011, 09:58 AM
Calling you a moron is totally unacceptable
Posted by MikeDVB, 05-16-2011, 10:24 AM

Quote:

Originally Posted by abdullahrafiq

Calling you a moron is totally unacceptable

The way I raid it, they "treated" them like he was a moron and didn't actually say that they were... Now there isn't much of a difference between the two, but there is some difference
Posted by 123Andrew, 05-16-2011, 11:38 AM
Hi,

We had issues earlier with this particular node and another one which resulted in some intermittent downtime. The downtime was however resolved as quickly as possible and I apologize if this upset you in any way. I will not make excuses for the downtime and I will admit it was an un-planned downtime on our behalf and if you require SLA please open a ticket and you will receive it.

As far as our staff mistreating you, If you have an ticket # or technician name in mind, please do e-mail me and I will see that it is handled. andrewm[at]123systems.net alternatively you can PM me here on the forums.

Thanks,
-Andrew