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Softlayer Seattle down?




Posted by QuickWeb-Roel, 06-04-2011, 05:07 AM
seems like they are having issues, all our nodes at Seattle facility are down... even their test files are not working.

Anybody else?

Posted by Andrew.S, 06-04-2011, 05:10 AM
Could be due to the storm in seattle.

Posted by CNSERVERS, 06-04-2011, 05:14 AM
Yes. down.

Posted by QuickWeb-Roel, 06-04-2011, 05:16 AM
at least one of our servers is now up... hopefully won't take that long for the rest

Posted by tetrahost, 06-04-2011, 05:21 AM
It is down for me as well

Posted by QuickWeb-Roel, 06-04-2011, 05:25 AM
funny there's no announcement on their portal and even network status indicates http://i53.tinypic.com/2sakysh.png

Posted by netroby, 06-04-2011, 05:33 AM
seattle occuring storm ? bad news.

Posted by Kamejoko, 06-04-2011, 05:36 AM
My server is down too. Cannot even connect to VPN

Posted by mpkapadia, 06-04-2011, 05:37 AM
It is down for me as well . 4 of our servers there are not accessible.

Posted by QuickWeb-Roel, 06-04-2011, 05:38 AM
just found out.... wow does this mean servers are actually down? hope there will be no data corruption!

=================
Date: 06-04-2011
Start time: 00:00
Services Affected: power
Device: All devices
Location: sea01
Duration: Emerging Issue
Description: We are currently experiencing power issues in Seattle, technicians are on-site investigating the issue and restoring power to affected devices.

Sincerely,
SoftLayer Emergency Response Team
https://status.softlayer.com
=================

Posted by tetrahost, 06-04-2011, 05:41 AM
From: https://status.softlayer.com
==================================
Softlayer experienced a power event which caused the Seattle datacenter to go offline. Their UPS's failed to pick up the load and their engineers are currently investigating. At this time power has been restored, and we are working on bringing all devices back online into working order.
==================================

Posted by Kamejoko, 06-04-2011, 05:43 AM
Last month it's the router, this month it's the power. I moved my server from Dallas to Seattle to save 30ms latency to the Asia, but now it seems to be a bad decision.

Posted by QuickWeb-Roel, 06-04-2011, 05:43 AM
actually one of our servers went offline briefly then went up.... maybe the UPS kicks in on that box as it didn't went totally down as uptime indicates.

Posted by QuickWeb-Roel, 06-04-2011, 05:45 AM
Quote:
Originally Posted by Kamejoko
Last month it's the router, this month it's the power. I moved my server from Dallas to Seattle to save 30ms latency to the Asia, but now it seems to be a bad decision.
and last night Washington DC router firmware update which resulted in total downtime! so much for 100% guarantee uptime really.

Posted by Michaels75, 06-04-2011, 05:50 AM
https://status.softlayer.com
Seattle, WA - Public Network down now.
waiting for updates...

Posted by mpkapadia, 06-04-2011, 06:06 AM
1 server out of 4 just came online.

Posted by PremiumHost, 06-04-2011, 06:16 AM
Quote:
Originally Posted by tetrahost
Softlayer experienced a power event which caused the Seattle datacenter to go offline. Their UPS's failed to pick up the load and their engineers are currently investigating. At this time power has been restored, and we are working on bringing all devices back online into working order.
==================================
I reckon Servers through 100TB use different power source??
We have one server with 100TB which was down for about 15 minutes but now up.
Server status doesn't show any reboot.
All other servers at SL Seattle DC are still down.

Posted by Andrew.S, 06-04-2011, 06:16 AM
3 of my servers came up, and guess what.. Hard drives got corrupted..

Thank god for r1soft.

Posted by PremiumHost, 06-04-2011, 06:25 AM
Quote:
Originally Posted by Andrew.S
3 of my servers came up, and guess what.. Hard drives got corrupted..

Thank god for r1soft.
How long will it take you to restore the corrupted HDD?

Posted by Andrew.S, 06-04-2011, 06:27 AM
Just 2 of the servers hdd's went bad. I'm going to wait before i do anything..Going to put in a request to transfer them back to texas. I'm getting tired of seattle problems.

Posted by Andrew.S, 06-04-2011, 06:29 AM
Quote:
Originally Posted by PremiumHost
How long will it take you to restore the corrupted HDD?
It could take a while but since im going to rsync my clients and stuff to another server. shouldnt take that long if its to another internal softlayer server.

Posted by chasebug, 06-04-2011, 11:23 AM
My server is still down, over 6 hours.

Posted by dotHostel, 06-04-2011, 01:45 PM
Since April, 10 I have a 3rd party VPS there but never went in production -- Softlayer's Seattle is not as dependable as I expected.

Posted by chasebug, 06-04-2011, 02:10 PM
Server still down!

Posted by chasebug, 06-04-2011, 07:40 PM
Still down! Over 15 hours downtime?

Posted by QuickWeb-Roel, 06-04-2011, 07:54 PM
guys, if your server is still down check it via console for all you know there could be data corruption that's preventing your OS to go up... happened to one of our nodes!

Posted by chasebug, 06-04-2011, 10:38 PM
Quote:
Originally Posted by QuickWeb-Roel
guys, if your server is still down check it via console for all you know there could be data corruption that's preventing your OS to go up... happened to one of our nodes!
Can you explain how to do that? I got my server with 100TB, do I have access to that?

Posted by QuickWeb-Roel, 06-04-2011, 10:39 PM
Quote:
Originally Posted by chasebug
Can you explain how to do that? I got my server with 100TB, do I have access to that?
to cp.10tb.com and in the server details you should see the IPMI info, but you need to have Softlayer VPN account to be able to connect to it, open a ticket with 100tb support to give you one.

Posted by chasebug, 06-04-2011, 10:46 PM
My server is back up now but there is some problem:

Device SDB and SDC has swapped places (as shown in fdisk). Don't know why.
Device SDD now returns "doesn't contain a valid partition table"

Right now I just tried to mount SDD and it works. But what should I do about the partition table?

How do I fix this?

Posted by panda4uhk, 06-05-2011, 03:48 AM
Quote:
Originally Posted by chasebug
My server is back up now but there is some problem:

Device SDB and SDC has swapped places (as shown in fdisk). Don't know why.
Device SDD now returns "doesn't contain a valid partition table"

Right now I just tried to mount SDD and it works. But what should I do about the partition table?

How do I fix this?
submit a ticket on cp.100tb.com, see what they can do.



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