Is Pingdom down?

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Posted by UNIXy, 06-21-2011, 02:51 PM
I can't access their portal. I'm getting a few down/up alerts against two separate locations but all appears well. Anyone else? Confirmed from two different networks. I also called their phone number but I'm getting disconnected.

Regards
Posted by Patrick, 06-21-2011, 02:53 PM
They are (or were) down and giving out a lot of false outage notifications...
Posted by UNIXy, 06-21-2011, 02:55 PM

Quote:

Originally Posted by Patrick

They are (or were) down and giving out a lot of false outage notifications...

I'm seeing the same behavior. Thanks for confirming. It's still down for me. I can't reach them via phone either.

Regards
Posted by gordonrp, 06-21-2011, 03:01 PM
Same here, cost me about $20 so far with their false SMS alerts. Hopefully they will be refunding customers. I can't login to their site to stop the alerts because it's down. http://www.uploadscreenshot.com/image/361876/990091
Posted by layer0, 06-21-2011, 03:07 PM

Quote:

Originally Posted by gordonrp

Same here, cost me about $20 so far with their false SMS alerts. Hopefully they will be refunding customers. I can't login to their site to stop the alerts because it's down. http://www.uploadscreenshot.com/image/361876/990091

Instead of using SMS alerts you should consider using your carrier's email forwarding system.

http://hacknmod.com/hack/email-to-te...t-virgin-more/

Anyhow, yes, we've also been seeing false positives from Pingdom all afternoon. Glad to see it isn't just us.
Posted by TQ Mark, 06-21-2011, 03:10 PM
Oddly their twitter says they are having issues with their main website and alerting, but it doesn't seem to say that we should be getting false positives

http://twitter.com/pingdom
Posted by gordonrp, 06-21-2011, 03:10 PM
^I use both. Can't afford for an email outage to not result in alerts. ATT email to SMS can often be delayed 10 minutes or more.
Posted by plumsauce, 06-21-2011, 09:17 PM

Quote:

Originally Posted by layer0

Instead of using SMS alerts you should consider using your carrier's email forwarding system.

http://hacknmod.com/hack/email-to-te...t-virgin-more/

Anyhow, yes, we've also been seeing false positives from Pingdom all afternoon. Glad to see it isn't just us.

Bad idea.

The carrier email to sms gateways often truncate messages well before the 160 character SMS standard. They will also drop messages if they get too many from one source. If you tie an alert to an address at one of those gateways, and 1000 other people tie an address at the same carrier, then your provider starts sending big batches of messages through the gateway. The gateway sees this as spam/abuse/whatever, and starts dropping messages.

On the other hand, because direct SMS is a paid service, the carrier will deliver regardless of volume.
Posted by layer0, 06-21-2011, 09:28 PM

Quote:

Originally Posted by plumsauce

Bad idea.

The carrier email to sms gateways often truncate messages well before the 160 character SMS standard. They will also drop messages if they get too many from one source. If you tie an alert to an address at one of those gateways, and 1000 other people tie an address at the same carrier, then your provider starts sending big batches of messages through the gateway. The gateway sees this as spam/abuse/whatever, and starts dropping messages.

On the other hand, because direct SMS is a paid service, the carrier will deliver regardless of volume.

It has been a while since I've used this, as I simply have alerts go to a BlackBerry push email address, but last I've used the email based alerts on T-Mobile I never had issues with delays at all.
Posted by 24x7group, 06-22-2011, 07:34 AM
Looks like they had some issues with their Sweden location, from there I received my outage emails (although everything was available).

Luckily no lost sms's here
Posted by alican, 06-22-2011, 03:45 PM
They send me email about it;

Quote:

Hi,

As you may know, we had some site issues yesterday, which resulted in delayed, and in some unfortunate cases also incorrect, alerts. We have issued a full explanation in our blog.:
http://blog.pingdom.com/2011/06/22/a...ingdom-outage/

We have refunded all lost SMS credits due to late or incorrect alerts in connection with yesterday’s outage. We have also given you an extra 20 SMS credits at no cost as a small measure of compensation for any inconvenience this may have caused.

The new SMS credits are already in place in your Pingdom account.

Please don't hesitate to email support@pingdom.com if you have any questions.

Sincerely,

The Pingdom Team
Pingdom.com

Posted by Benny Kusman, 06-22-2011, 11:50 PM
it's up again.. but the statistic is not correct
Posted by Benny Kusman, 06-23-2011, 09:27 AM
anyone gotten it to work again ?
mine does not work http://stats.pingdom.com/s7rq0e8keqxg/312456

emailed but has yet to receive the response
Posted by plumsauce, 06-25-2011, 04:23 PM

Quote:

Originally Posted by alican

They send me email about it;

Nothing here so far.
Posted by LV-Matt, 06-30-2011, 05:20 PM

Quote:

Originally Posted by ServerBoost

Looks like they had some issues with their Sweden location, from there I received my outage emails (although everything was available).

Luckily no lost sms's here

I lost a few SMS's but not that much really. Sweden location had some failures for me also.