SoftLayer Down

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Posted by Snoork Hosting, 06-28-2011, 01:43 AM
Looks like SoftLayer is experiencing some major difficulties with their network.

Quote:

Date: 06-28-2011
Start time: 00:00
Services Affected: Global Backbone
Device: FCR01.DAL05, FCR02.DAL05, FCR01.HOU02, FCR01.SJC01
Location: Global
Duration: Emerging Issue
Description: SoftLayer Engineers are aware of an ongoing latency/loss issue with FCR01.DAL05, FCR02.DAL05, FCR01.SJC01, FCR01.HOU02. Initial investigation shows it be related to a large number of BGP updates causing 100% CPU. Engineers are working towards a resolution and should have more information as soon as possible.

Sincerely,
SoftLayer Network Team
https://status.softlayer.com

Its been over 20 minutes now and network is still unreachable.
Posted by X-Max, 06-28-2011, 01:57 AM
yep some of our servers are down in dc5, any updates?
Posted by keltechosting, 06-28-2011, 01:57 AM

Quote:

Originally Posted by SnoorkAdvertiser

Looks like SoftLayer is experiencing some major difficulties with their network.

Its been over 20 minutes now and network is still unreachable.

same problem here...
Posted by keltechosting, 06-28-2011, 01:59 AM
got new email from DC

Hello,

At this time there is still no ETA set from SoftLayer. Please do note that all available techs are within the mentioned DC are working to resolve these issues as soon as possible.

Thank you for your patience, and we appreciate your business.

Regards,
Posted by FractionHost, 06-28-2011, 02:01 AM
We are down as well, hope this is fixed soon!
Posted by fasthostonline, 06-28-2011, 02:02 AM
i am on DAL05 and getting down 5 minutes ago
Posted by Snoork Hosting, 06-28-2011, 02:03 AM
Just notices a new update from SoftLayer:

Quote:

The following routers have recovered from the high CPU issue:

FCR01.HOU02
FCR01.SJC01
FCR03.WDC01
FCR02.DAL05

Routers still experiencing problems:

FCR01.DAL05

Network is Dallas 5 is still down. Its been down for 40 minutes now.
Posted by fasthostonline, 06-28-2011, 02:08 AM

Quote:

Originally Posted by SnoorkAdvertiser

Just notices a new update from SoftLayer:

Network is Dallas 5 is still down. Its been down for 40 minutes now.

yeah but my site cannot access maybe 10miutes ago..i get email from uptime monitoring
i hope will UP again ASAP
Posted by fasthostonline, 06-28-2011, 02:11 AM
my server UP again now
Posted by Coolraul, 06-28-2011, 02:13 AM
Am I reading this correctly that all their locations were affected?
Posted by Snoork Hosting, 06-28-2011, 02:14 AM
Dallas 5 is back online

Dallas 5 has been down for about 50 minutes.
Posted by FractionHost, 06-28-2011, 02:14 AM
Our service seems to be back up.
Posted by Snoork Hosting, 06-28-2011, 02:16 AM

Quote:

Originally Posted by Coolraul

Am I reading this correctly that all their locations were affected?

Yes, looks like all locations except Washington, DC since we did not notice any network interruptions at the Washington, DC data center.
Posted by X-Max, 06-28-2011, 02:21 AM
all servers are now backup however still having some latency issues on few servers. will check with them directly.
Posted by X-Max, 06-28-2011, 02:28 AM
sites are loading very slow, however there is no packet loss, what could be the reason?
Posted by fasthostonline, 06-28-2011, 02:59 AM

Quote:

Originally Posted by X-Max

sites are loading very slow, however there is no packet loss, what could be the reason?

for ping i get 3 RTO from network-tools.com but from my laptop normal n fast now
Posted by Curious Too, 06-28-2011, 08:59 AM

Quote:

Originally Posted by SnoorkAdvertiser

Yes, looks like all locations except Washington, DC since we did not notice any network interruptions at the Washington, DC data center.

I have several servers at the Washington DC datacenter that were not accessible.
Posted by ransome, 06-28-2011, 04:41 PM
I don't know what DC I am in, but I didn't face any downtime - its softlayer too (too lazy even to check that :p)