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SnelServer Network Down
| Posted by ZSIMark, 07-14-2011, 04:56 PM |
Hello,
It appears the network at SnelServer (www.snelservers.com) is down again for the third day in a row. They've been getting DDoSed and have yet to solve this completely. I've had inconsistent service for 2-3 days.
Support is unresponsive just like the past few days.
Anyone else on their network facing issues?
-Mark |
| Posted by ZSIMark, 07-14-2011, 05:07 PM |
|
Looks like they've sorted it out for today, we'll see what tomorrow brings. |
| Posted by Snelinternet, 07-14-2011, 05:20 PM |
Please refer to the reply we've sent to your support ticket as well:
Quote:
There was another DDoS at our network, but unfortunately our network provider is not being very clear about it.
We've made numerous upgrades in terms of capacity and routers (as advised by them), without any resolution.
A meeting has been scheduled with them tomorrow which will basically be the final chance for them.
Should the meeting not result in a satisfactory explanation and resolution, we will switch to a new network provider.
In the mean time, we will continue monitoring the situation and I've credited your server with 3 days as compensation.
I'm very sorry for these persistent issues and please bear with us while we are working hard on them.
|
|
| Posted by ZSIMark, 07-14-2011, 05:39 PM |
|
It is interesting to note that support is only 9-5 so should you have any server issues and your IPMI is unavailable, you are SOL for many hours. I was not aware of this, but it's in the FAQ. Just in case potential buyers are interested. |
| Posted by Snelinternet, 07-17-2011, 12:07 PM |
Quote:
|
Originally Posted by ZSIMark
It is interesting to note that support is only 9-5 so should you have any server issues and your IPMI is unavailable, you are SOL for many hours. I was not aware of this, but it's in the FAQ. Just in case potential buyers are interested.
|
Just to add to this: our support is indeed available from 9am to 6pm.
However, for issues on our side (e.g. network infrastructure, switch broken, hardware failure) we are available 24/7. |
| Posted by SynWeb, 07-23-2011, 07:02 PM |
|
Their network has many outages. I had them for 3 months. |
| Posted by Snelinternet, 07-26-2011, 07:12 AM |
Quote:
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Originally Posted by SynWeb
Their network has many outages. I had them for 3 months.
|
That is correct, as mentioned in our statement, there have been many DDoS attacks in the past few months. We've constantly upgraded our network to be able to cope with this and have now reached a point where these attacks (which continue to occur) have no more effect on the network.
Compensation has been given to all customers affected. |
| Posted by SynWeb, 07-26-2011, 08:11 AM |
Quote:
|
Originally Posted by Snel IS
That is correct, as mentioned in our statement, there have been many DDoS attacks in the past few months. We've constantly upgraded our network to be able to cope with this and have now reached a point where these attacks (which continue to occur) have no more effect on the network.
Compensation has been given to all customers affected.
|
Not to me. I can't bother anymore though, I didn't extend any of my servers, being an weakness network for months is not worth (which was still not solved the last day of my service) staying at it. |
| Posted by Snelinternet, 07-26-2011, 08:48 AM |
Quote:
|
Originally Posted by SynWeb
Not to me. I can't bother anymore though, I didn't extend any of my servers, being an weakness network for months is not worth (which was still not solved the last day of my service) staying at it.
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I fully understand your reasons to cancel, I just want to let people (and customers that are still with us) know the problems are being taken very seriously and have been tackled. |
| Posted by 24x7group, 07-26-2011, 04:03 PM |
Don't blame them for the DDOS attacks, it can happen to any provider.
Also we have been the target of it for a few times in a very short period and all you can do is wait for the provider to resolve it and have some understanding. |
| Posted by SynWeb, 07-26-2011, 10:34 PM |
Quote:
|
Originally Posted by ServerBoost
Don't blame them for the DDOS attacks, it can happen to any provider.
Also we have been the target of it for a few times in a very short period and all you can do is wait for the provider to resolve it and have some understanding.
|
'them', 'we', aren't you him or a part of it? |
| Posted by Snelinternet, 07-27-2011, 03:29 AM |
Quote:
|
Originally Posted by ServerBoost
Don't blame them for the DDOS attacks, it can happen to any provider.
Also we have been the target of it for a few times in a very short period and all you can do is wait for the provider to resolve it and have some understanding.
|
We've fortunately been able to bring them to a minimum by tenfolding our network capacity, but such attacks are still beyond anyones control.
Quote:
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Originally Posted by SynWeb
'them', 'we', aren't you him or a part of it?
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No, they're referring to their own network. Nearly any provider on this forum has had downtime due to DDoS attacks. |
| Posted by kelso, 08-09-2011, 09:05 PM |
Permanent timeouts for the last 3 months
and support getting worse i'm get really tired
think it's my last chance with this service, will search for alternative |
| Posted by hectorros, 07-20-2012, 04:55 PM |
Hi, SnelServer is offline.
Any new ?
Regards,,, |
| Posted by breton, 07-20-2012, 04:57 PM |
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Seems to be so. For 15m down already. |
| Posted by backtogeek, 07-20-2012, 05:01 PM |
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Looks like things are coming back to life now. |
| Posted by Snelinternet, 07-20-2012, 05:09 PM |
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The problem seems to be under control, I do not have an explanation yet since our network provider is still working on it. |
| Posted by Vishaal1990, 07-20-2012, 05:10 PM |
Quote:
|
Originally Posted by kelso
Permanent timeouts for the last 3 months
and support getting worse i'm get really tired
think it's my last chance with this service, will search for alternative
|
DDos attackt can happend with every provider.
you can't blame them about this!.
just a small problem must be fix by snelserver if some server have ddos attackt then not the whole network must gone down.
Maybe install load balancer in the network |
| Posted by Snelinternet, 07-20-2012, 05:13 PM |
Quote:
|
Originally Posted by kelso
Permanent timeouts for the last 3 months
and support getting worse i'm get really tired
think it's my last chance with this service, will search for alternative
|
Can you give me the relevant ticket ID(s) please?
Quote:
|
Originally Posted by Vishaal1990
DDos attackt can happend with every provider.
you can't blame them about this!.
just a small problem must be fix by snelserver if some server have ddos attackt then not the whole network must gone down.
Maybe install load balancer in the network
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We do not have any evidence at this time that it was caused by a DDoS attack. |
| Posted by Vishaal1990, 07-20-2012, 05:18 PM |
Quote:
|
Originally Posted by Snel IS
Can you give me the relevant ticket ID(s) please?
We do not have any evidence at this time that it was caused by a DDoS attack.
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uhmmm, maybe check some logs in the switches and check why it was down.
I hope this will solve asap. |
| Posted by backtogeek, 07-20-2012, 05:27 PM |
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And all back down again..... |
| Posted by Vishaal1990, 07-20-2012, 05:31 PM |
Quote:
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Originally Posted by backtogeek
And all back down again.....
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ya man all is down again. |
| Posted by Goldwing, 07-20-2012, 05:41 PM |
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Been up and down faster than a fiddlers elbow for the past 3 days :-( cant put in tickets as portal is down and snelnoc says there is no current problems but network pages tells a different story |
| Posted by breton, 07-20-2012, 05:41 PM |
Quote:
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Originally Posted by Snel IS
Can you give me the relevant ticket ID(s) please?
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I don't think he will, his message was about a year ago :3 |
| Posted by hectorros, 07-20-2012, 05:48 PM |
Quote:
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At this time we have no open incidents and no upcoming maintenance events
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Really.... ? |
| Posted by Goldwing, 07-20-2012, 05:52 PM |
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Backup and running again |
| Posted by Snelinternet, 07-20-2012, 05:53 PM |
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The network is currently back online and appearing stable, we have not yet received an explanation from our network provider. When we know more we will let you know. |
| Posted by hectorros, 07-20-2012, 05:55 PM |
Quote:
|
Originally Posted by Snel IS
The network is currently back online and appearing stable, we have not yet received an explanation from our network provider. When we know more we will let you know.
|
Stable ?
Respuesta desde 193.34.167.243: bytes=32 tiempo=152ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=103ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=129ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=127ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=156ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=166ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=148ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=152ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=125ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=95ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=125ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=78ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=79ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=101ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=97ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=91ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=110ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=105ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=161ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=162ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=142ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=156ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=110ms TTL=53
Really ? |
| Posted by Snelinternet, 07-20-2012, 05:57 PM |
Quote:
|
Originally Posted by hectorros
Stable ?
Respuesta desde 193.34.167.243: bytes=32 tiempo=152ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=103ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=129ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=127ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=156ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=166ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=148ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=152ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=125ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=95ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=125ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=78ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=79ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=101ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=97ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=91ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=110ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=105ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=161ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=162ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=142ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=156ms TTL=53
Respuesta desde 193.34.167.243: bytes=32 tiempo=110ms TTL=53
Really ?
|
Could you please open a ticket with a MTR? We are not seeing those ping fluctuations. |
| Posted by kelso, 07-20-2012, 06:06 PM |
Yes that was an old message
But anyway my server is down now for over an hour |
| Posted by kelso, 07-20-2012, 06:14 PM |
Quote:
|
Originally Posted by Snel IS
The network is currently back online and appearing stable, we have not yet received an explanation from our network provider. When we know more we will let you know.
|
There is a rooting issues, my server can't be reached from others allocations and seems down
Please resolve this issue |
| Posted by Snelinternet, 07-20-2012, 06:15 PM |
Quote:
|
Originally Posted by kelso
Yes that was an old message
But anyway my server is down now for over an hour
|
As far as we know, everything is back online. If not, please open a ticket. |
| Posted by Snelinternet, 07-20-2012, 06:16 PM |
Quote:
|
Originally Posted by kelso
There is a rooting issues, my server can't be reached from others allocations and seems down
Please resolve this issue
|
Please open a ticket about this with a traceroute or MTR so we can investigate. |
| Posted by DotVPS-J, 07-21-2012, 12:15 AM |
|
I have to say within the past 20 days the network has gone pretty poor. |
| Posted by UpReseller, 07-21-2012, 12:43 AM |
I saw a few days ago it happended, however at current time it is normal.  |
| Posted by backtogeek, 07-21-2012, 09:53 AM |
Down again.
Communication from snel is terrible as always during these situations. |
| Posted by kelso, 07-21-2012, 09:54 AM |
Your site is down, network is down
And what make me nuts that you say that all is fine and there is no timeout or issue in your end |
| Posted by backtogeek, 07-21-2012, 09:57 AM |
Code:
Host Loss% Last Avg Best Wrst StDev
1. vps1.racksrv.com 0.0% 0.0 0.1 0.0 0.1 0.0
2. ge-1-0-0-0.rt0.thn.uk.goscomb.net 0.0% 2.7 2.7 2.7 2.9 0.1
3. ae0-302.rt0.nik.nl.goscomb.net 0.0% 9.9 23.2 9.9 141.8 41.7
4. 10ge-3-3-0.br1.ams.we-dare.net 0.0% 10.4 49.7 10.2 403.0 124.2
5. ar01-sk07-rtm.we-dare.net 0.0% 11.7 11.5 11.4 11.7 0.1
6. ???
|
| Posted by backtogeek, 07-21-2012, 09:57 AM |
Code:
1. vps1.racksrv.com 0.0% 0.1 0.0 0.0 0.1 0.0
2. ge-1-0-0-0.rt0.thn.uk.goscomb.net 0.0% 2.7 3.0 2.6 14.0 1.7
3. ae0-302.rt0.nik.nl.goscomb.net 0.0% 9.9 17.1 9.9 162.1 30.0
4. 10ge-3-3-0.br1.ams.we-dare.net 0.0% 10.4 19.3 10.2 403.0 59.2
5. ar01-sk07-rtm.we-dare.net 0.0% 12.7 11.5 11.4 12.7 0.2
6. snelis.com 95.3% 295.8 20092 295.8 39888 27996
|
| Posted by kelso, 07-21-2012, 09:58 AM |
Packets: Sent = 472, Received = 416, Lost = 56 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 77ms, Average = 43ms |
| Posted by Vishaal1990, 07-21-2012, 04:02 PM |
wtffff again downnn this getting 2 much now |
| Posted by Snelinternet, 07-23-2012, 06:07 AM |
The network has been stable for the past 24 hours. If you continue having issues (or have had issues before the initial downtime on Friday night), please open a ticket.
As soon as our network provider has an explanation or update about the issues we have experienced, we will let you know by e-mail. |
| Posted by hectorros, 07-29-2012, 08:27 PM |
All down another time... is it possible ?
stats.pingdom.com/klagob5ywgad |
| Posted by kelso, 07-29-2012, 08:28 PM |
|
Again down |
| Posted by backtogeek, 07-29-2012, 08:30 PM |
Getting tedious.
I have been in talks with another DC and will be putting plans in place to start migrating.
If snel cant even get an answer from their network provider after 2-3 weeks then what is the point in sticking with them, they have totally failed to communicate with clients I feel very let down now. |
| Posted by kelso, 07-29-2012, 08:32 PM |
Yes it's possible, it's already a habit to get down 1 time per week
or even more |
| Posted by JunMonser, 07-29-2012, 08:32 PM |
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Yeah it's down for few minutes now. Even the website and panel is down. |
| Posted by JunMonser, 07-29-2012, 08:37 PM |
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I hope they aren't going to tell us to create a support ticket because even the support panel is down. |
| Posted by kelso, 07-29-2012, 08:39 PM |
Quote:
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Originally Posted by JunMonser
I hope they aren't going to tell us to create a support ticket because even the support panel is down.
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Every time last month when there is downtime their site go down too, there is no way to contact them |
| Posted by JunMonser, 07-29-2012, 08:41 PM |
Quote:
|
Originally Posted by kelso
Every time last month when there is downtime their site go down too, there is no way to contact them
|
You can mail the support here
support@snelserver.com
But I doubt anyone would reply you anytime soon. |
| Posted by andrei g, 07-29-2012, 08:50 PM |
My dedicated server is inaccessible, is not the 1st time.
Last time when i opened a support ticket I received a response after 23 hours, 23 hours for a network issue is not bad
...right now we are losing money, reputation .... |
| Posted by Goldwing, 07-29-2012, 08:52 PM |
www.snelnoc.com
"Our network provider is having emergency maintenance to prevent the packet loss and downtime of the last week."
However emergency maintenance and "Planned" dont go together - there was zero notification about any "Planned" maintenance. |
| Posted by Snelinternet, 07-29-2012, 08:53 PM |
Please refer to our NOC: http://www.snelnoc.com
Our network provider is having emergency maintenance to resolve the issues of last week. Because of the impact of the downtime and packet loss last week, our network provider wanted to perform this maintenance as soon as possible. Our network provider has said the maintenance window would last about 30 minutes. |
| Posted by Snelinternet, 07-29-2012, 08:53 PM |
Please refer to our NOC: http://www.snelnoc.com
Our network provider is having emergency maintenance to resolve the issues of last week. Because of the impact of the downtime and packet loss last week, our network provider wanted to perform this maintenance as soon as possible. Our network provider has said the maintenance window would last about 30 minutes. |
| Posted by junabali, 07-29-2012, 09:06 PM |
Quote:
|
Originally Posted by hectorros
All down another time... is it possible ?
stats.pingdom.com/klagob5ywgad
|
disappointed,The new server uses a 1 day!!!!!!!!!!!!!!!!! |
| Posted by junabali, 07-29-2012, 09:15 PM |
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How could this happen?? |
| Posted by Snelinternet, 07-29-2012, 09:16 PM |
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There is a problem with the replacement line card for the router. Our network provider is configuring it manually and hopes it will be back online in about 15 minutes. |
| Posted by Snelinternet, 07-29-2012, 09:17 PM |
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There is a problem with the replacement line card for the router. Our network provider is configuring it manually and hopes it will be back online in about 15 minutes. |
| Posted by junabali, 07-29-2012, 09:30 PM |
Does this happen often?
The problem is my new server users in Snel |
| Posted by kelso, 07-29-2012, 09:41 PM |
Quote:
|
Originally Posted by Snel IS
There is a problem with the replacement line card for the router. Our network provider is configuring it manually and hopes it will be back online in about 15 minutes.
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It's been over the 30 min and the other 15 min you told about
to fix a timeout your network manager turn the network down
what a big solution |
| Posted by Snelinternet, 07-29-2012, 09:55 PM |
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The router has been configured and is currently being reloaded, it should be back online any minute now. |
| Posted by Snelinternet, 07-29-2012, 09:57 PM |
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The router has been configured and is currently being reloaded, it should be back online any minute now. |
| Posted by junabali, 07-29-2012, 10:00 PM |
Waiting is the best
But until when ..... |
| Posted by SPINIKR-RO, 07-29-2012, 10:02 PM |
Quote:
|
Originally Posted by junabali
Waiting is the best
But until when .....
|
I understand our frustration but its probably best to be patient instead of further trolling this thread. It is obviously out of our,their control. |
| Posted by kelso, 07-29-2012, 10:06 PM |
network is up now
Hope timeouts are went with this maintenance and our 1.30 hour not in vain |
| Posted by Snelinternet, 07-29-2012, 10:07 PM |
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The network is back online. If you are still having issues, please open a ticket or e-mail support@snelserver.com |
| Posted by Snelinternet, 07-29-2012, 10:08 PM |
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The network is back online. If you are still having issues, please open a ticket or e-mail support@snelserver.com |
| Posted by junabali, 07-29-2012, 10:11 PM |
I convinced myself to re-use
Hopefully this doesn't happen again |
| Posted by Vishaal1990, 07-30-2012, 02:01 AM |
^ If its was emergency maintenance then why you don't let us know from email.
The Communication system of snelserver is damm bad.! |
| Posted by Snelinternet, 07-30-2012, 02:03 AM |
Quote:
|
Originally Posted by Vishaal1990
^ If its was emergency maintenance then why you don't let us know from email.
The Communication system of snelserver is damm bad.!
|
Because of the impact of the downtime and packet loss last week, our network provider wanted to perform this maintenance as soon as possible. |
| Posted by Vishaal1990, 07-30-2012, 02:04 AM |
|
So you know last weak allready that there must be maintenance work?? |
| Posted by Snelinternet, 07-30-2012, 02:05 AM |
Quote:
|
Originally Posted by Vishaal1990
So you know last weak allready that there must be maintenance work??
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No, we did not know last week that there would be maintenance affecting the network availability. |
| Posted by Vishaal1990, 07-30-2012, 02:09 AM |
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^ but what is the garanty that there will no down time more? |
| Posted by Snelinternet, 07-30-2012, 02:10 AM |
Quote:
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Originally Posted by Vishaal1990
^ but what is the garanty that there will no down time more?
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We do not have such guarantee, we do not offer 100% uptime. Our network provider has told us this maintenance has resolved the issue and only time will tell whether that is indeed the case. |
| Posted by backtogeek, 07-30-2012, 04:24 AM |
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What was the specific cause then? |
| Posted by UpReseller, 07-30-2012, 04:30 AM |
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Do not worry. Just someone turned off power machine for a hour when all techs were sleeping. |
| Posted by Snelinternet, 07-30-2012, 04:34 AM |
Quote:
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Originally Posted by backtogeek
What was the specific cause then?
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We are still waiting for an explanation, the only thing we know at this time is this maintenance was meant to tackle the problems we were experiencing. |
| Posted by backtogeek, 07-30-2012, 04:35 AM |
Quote:
|
Originally Posted by Snel IS
There is a problem with the replacement line card for the router. Our network provider is configuring it manually and hopes it will be back online in about 15 minutes.
|
Erm: http://www.webhostingtalk.com/showpo...4&postcount=44
Did you not make a point of making sure that this specific problem would not cause a total outage again? |
| Posted by Snelinternet, 07-30-2012, 04:55 AM |
Quote:
|
Originally Posted by backtogeek
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The second provider is in the works but not yet completed. Once completed, we'll let you know. |
| Posted by nadeu, 07-31-2012, 09:14 AM |
Removed Facebook posts and blocked me and one friend. Next month we leave 5 servers of Snel "Server"... after 1 year of false-abuse complaints, Snel no read abuse complaints, after months of outages and downs...
Now after encourage her work, delete posts, comments, and all from her Facebook and block write...
One of us IPs: 89.207.128.100
Bye Snel! |
| Posted by nadeu, 07-31-2012, 09:15 AM |
Removed Facebook posts and blocked me and one friend. Next month we leave 5 servers of Snel "Server"... after 1 year of false-abuse complaints, Snel no read abuse complaints, after months of outages and downs...
Now after encourage her work, delete posts, comments, and all from her Facebook and block write...
One of us IPs: 89.207.128.100
Bye Snel! |
| Posted by Snelinternet, 07-31-2012, 09:16 AM |
Quote:
|
Originally Posted by nadeu
Removed Facebook posts and blocked me and one friend. Next month we leave 5 servers of Snel "Server"... after 1 year of false-abuse complaints, Snel no read abuse complaints, after months of outages and downs...
Now after encourage her work, delete posts, comments, and all from her Facebook and block write...
One of us IPs: 89.207.128.100
Bye Snel!
|
We do not accept technical support through Facebook. If you then start swearing and insulting, we will indeed remove and ban you from Facebook.
For technical support, you can open a ticket through SnelPanel or e-mail support@snelserver.com if the panel is not working for you. |
| Posted by nadeu, 07-31-2012, 09:17 AM |
Removed Facebook posts and blocked me and one friend. Next month we leave 5 servers of Snel "Server"... after 1 year of false-abuse complaints, Snel no read abuse complaints, after months of outages and downs...
Now after encourage her work, delete posts, comments, and all from her Facebook and block write...
One of us IPs: 89.207.128.100
Bye Snel!
PD: That is copy-paste like Snel responses |
| Posted by Snelinternet, 07-31-2012, 09:17 AM |
Quote:
|
Originally Posted by nadeu
Removed Facebook posts and blocked me and one friend. Next month we leave 5 servers of Snel "Server"... after 1 year of false-abuse complaints, Snel no read abuse complaints, after months of outages and downs...
Now after encourage her work, delete posts, comments, and all from her Facebook and block write...
One of us IPs: 89.207.128.100
Bye Snel!
|
Please refer to your identical message and our response in the other topic:
http://www.webhostingtalk.com/showthread.php?p=8263781 |
| Posted by Snelinternet, 07-31-2012, 09:18 AM |
Quote:
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Originally Posted by nadeu
Removed Facebook posts and blocked me and one friend. Next month we leave 5 servers of Snel "Server"... after 1 year of false-abuse complaints, Snel no read abuse complaints, after months of outages and downs...
Now after encourage her work, delete posts, comments, and all from her Facebook and block write...
One of us IPs: 89.207.128.100
Bye Snel!
PD: That is copy-paste like Snel responses
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Please refer to your identical message and our response in the other topic:
http://www.webhostingtalk.com/showthread.php?p=8263781 |
| Posted by Vishaal1990, 07-31-2012, 09:19 AM |
^ Same here going switch from them service they have a reallll bad network and i renew it mine new contact will be in at 1 aug i ask for refund they don;t want to give.
Now have open clame in paypal i just want mine money now back and will take other provider where they can give good service not cheap like snelserver |
| Posted by nadeu, 07-31-2012, 09:20 AM |
Quote:
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Originally Posted by Snel IS
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Like you in any post. Look one per one , same response, copy-paste, i too. :-) |
| Posted by nadeu, 07-31-2012, 09:28 AM |
So, if you don't take your facebook for working, what is it for? For making friends? Are you a serious company or are you joking? I really can't distinguish wether you're joking or if you're speaking seriously.
Why would I send an email to that address which replies after 48 hours? You take my servers down inmediately WITH NO REASON AT ALL, and I have to wait another 48 hours? so 72 hours?
Come on snel, be serious. You've really changed these months. |
| Posted by Snelinternet, 07-31-2012, 09:32 AM |
Quote:
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Originally Posted by nadeu
So, if you don't take your facebook for working, what is it for? For making friends? Are you a serious company or are you joking? I really can't distinguish wether you're joking or if you're speaking seriously.
Why would I send an email to that address which replies after 48 hours? You take my servers down inmediately WITH NO REASON AT ALL, and I have to wait another 48 hours? so 72 hours?
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Servers are taken down if there is no reply to an abuse complaint 24 hours, they are never taken down immediately.
You receive an e-mail when there is a new abuse complaint and you receive an e-mail when the server is taken down.
Our Facebook page is meant for keeping up to date with our discounts, news, blog posts etc. and never for technical support. |
| Posted by nadeu, 07-31-2012, 09:40 AM |
I don't know wether you're working on snel or not. I REPEAT: YOU JUDGED US AS "SPAM SENDING ABUSE" WITHOUT LOOKING AT ALL AT THE EMAIL CONTENT. It was a FORGOT PASSWORD RECOVERY E-MAIL. Do you know what are they for? I replied the abuse and told you it was your error, it was a recovery password e-mail and what? YOU SAID ITS NOT VALID AND TAKE DOWN THE SERVER? COME ON SNEL, Stop trying to look ok in front of new customers, you're going worse each day. 2 weeks of constantlys downtimes, abuses which are ridiculous, don't take for serious answers, take down servers, don't take care of your customers.
I really used to love Snel, but now i'm not so sure.
And be waiting a apologies, not for us, for all clients, by your behavior, your instability, and your nervousness.. |
| Posted by Snelinternet, 07-31-2012, 09:44 AM |
Quote:
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Originally Posted by nadeu
I don't know wether you're working on snel or not. I REPEAT: YOU JUDGED US AS "SPAM SENDING ABUSE" WITHOUT LOOKING AT ALL AT THE EMAIL CONTENT. It was a FORGOT PASSWORD RECOVERY E-MAIL. Do you know what are they for? I replied the abuse and told you it was your error, it was a recovery password e-mail and what? YOU SAID ITS NOT VALID AND TAKE DOWN THE SERVER? COME ON SNEL, Stop trying to look ok in front of new customers, you're going worse each day. 2 weeks of constantlys downtimes, abuses which are ridiculous, don't take for serious answers, take down servers, don't take care of your customers.
I really used to love Snel, but now i'm not so sure.
And be waiting a apologies, not for us, for all clients, by your behavior, your instability, and your nervousness..
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Our abuse system is completely automated, if there is an invalid complaint you can mark the abuse complaint as invalid in your control panel.
This system has worked this way since the beginning and there has no been no change in these policies. |
| Posted by nadeu, 07-31-2012, 09:47 AM |
The problem is that it should be more flexible .. those weeks we have been losing thousands of euros ..
Only that we like to read are apologizes. |
| Posted by p2prockz, 08-01-2012, 02:47 PM |
At the moment the https://www.snelpanel.com/ is down again but servers seems to be up. Server can not resolve or ping other sites or ips. This is effecting the functionality of all 3 servers we have with snel. Hope you can look into this soon.
Quote:
root@serv [~]# ping cnn.com
PING cnn.com (157.166.255.19) 56(84) bytes of data.
--- cnn.com ping statistics ---
13 packets transmitted, 0 received, 100% packet loss, time 12003ms
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Nadeu, As far as I know Snel is very reasonable in handling abuse tickets. They do provide ample amount of time for you to respond to it. As he said it is mostly automated and nothing personal. |
| Posted by p2prockz, 08-01-2012, 02:58 PM |
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I fixed my issue by changing to google resolvers. |
| Posted by Snelinternet, 08-02-2012, 05:05 AM |
Quote:
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Originally Posted by p2prockz
At the moment the https://www.snelpanel.com/ is down again but servers seems to be up. Server can not resolve or ping other sites or ips. This is effecting the functionality of all 3 servers we have with snel. Hope you can look into this soon.
Nadeu, As far as I know Snel is very reasonable in handling abuse tickets. They do provide ample amount of time for you to respond to it. As he said it is mostly automated and nothing personal. |
One of our three resolvers was offline, but the other two configured in your server took over. The only problems you might have had is slower DNS resolving.
The output you showed indicates DNS resolving went fine (it resolved to 157.166.255.19), the only reason you didn't receive pings is because cnn.com blocks them.
If you have a technical issue and SnelPanel is offline, you can always e-mail support@snelserver.com |
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