123systems - vps down for more than 2 hours - Knowledgebase

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123systems - vps down for more than 2 hours

Posted by proxymen, 08-04-2011, 07:07 AM
is ur vps also down ?

i have opened a ticket but still no reply
Posted by proxymen, 08-04-2011, 09:29 AM
its been 3 hours i have opened the ticket but still no answer

{total downtime now is 5 hours}
Posted by rds100, 08-04-2011, 09:34 AM
https://123systems.net/billing/submitticket.php
It currently says "Average Support Ticket Response Time: 0 Day(s) 4 Hour(s) 1 Minute(s) and 22 Second(s)"

So you have not reached the average, yet.
Posted by cquinndesign, 08-04-2011, 09:37 AM
I am down too, this is bad!
Posted by cquinndesign, 08-04-2011, 10:26 AM
Have you had any luck? i have a premium vps and 3 other regular vps and two of them are down, I have 1 vps and 1 premium vps that is up.
Posted by proxymen, 08-04-2011, 11:13 AM
nope....
and the worst is they have not replied my ticket yet

its been 5 hours i have opened the ticket but still no answer

{total downtime now is 7 hours}
Posted by proxymen, 08-04-2011, 11:14 AM
did u get any replies ?
Posted by cquinndesign, 08-04-2011, 11:41 AM
I still have not heard anything either, what node are you on? i am on VZ39DLTX
Posted by proxymen, 08-04-2011, 12:29 PM
i have paid them for one year or i would have shifted

{Still no reply to my ticket}
Posted by proxymen, 08-04-2011, 01:48 PM
finally my vps is up {after almost 8 hours and 12 minutes}

but still no reply on my ticket
Posted by MrHien, 08-04-2011, 02:44 PM
Oops! My VPS was down almost 50 minutes, still down Ticket created, no response!
Posted by MrHien, 08-04-2011, 03:06 PM
Finally, got reponse and my vps up.
Posted by MrHien, 08-04-2011, 10:48 PM
My VPS was down again, still down
Posted by Mbatch, 08-04-2011, 11:02 PM

Quote:

Originally Posted by MrHien

My VPS was down again, still down

What was the problem the last time?
Posted by MrHien, 08-04-2011, 11:23 PM

Quote:

Originally Posted by Mbatch

What was the problem the last time?

They only tell me they're working on it, no tell me what problem.Downtime is 6h16m (Pingdom)
Posted by MrHien, 08-05-2011, 01:27 AM
Maybe data was lost and got reponse

Quote:

Due to the recent downtime issues you have experienced, We have done the following for you.

1.) Granted you $25.00 account credits
2.) (1) Year extension on your service

due to hardware problem. Not important data on this vps. only config file. i have rebuild it again.
Posted by wlsiew, 08-05-2011, 02:42 AM

Quote:

Originally Posted by MrHien

Maybe data was lost and got reponse

due to hardware problem. Not important data on this vps. only config file. i have rebuild it again.

May I know which node your VPS located as my VPS is down too.
Posted by minhmeo, 08-05-2011, 04:32 AM
@MrHien: which node you are on
Posted by MrHien, 08-05-2011, 07:07 AM

Quote:

Originally Posted by minhmeo

@MrHien: which node you are on

This VPS is on node VZ61DLTX
Posted by proxymen, 08-09-2011, 01:30 PM
i want to inform u people that they closed my ticket even without answering my ticket....

hats off to their support system
Posted by proxymen, 08-10-2011, 10:48 PM
got a reply saying that there was no downtime
wtf ????????????????
Posted by Mbatch, 08-10-2011, 10:51 PM

Quote:

Originally Posted by proxymen

got a reply saying that there was no downtime
wtf ????????????????

Point them to this thread to refresh their memory.
Posted by proxymen, 08-10-2011, 10:56 PM

Quote:

Originally Posted by Mbatch

Point them to this thread to refresh their memory.

thanks for ur suggestion...
will do it right away