enotchnetworks down

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Posted by temperer, 08-08-2011, 03:45 PM
All sites and enotch.com - not responding at all...
Am I wrong ?

There were no notifictions about something...
Posted by portalgod, 08-08-2011, 03:58 PM
Always try www.downforeveryoneorjustme.com

enotch.com is down for me from south florida.
Posted by ultimatewebhost, 08-08-2011, 04:09 PM
If you're their customer, try contacting them, might help? I'mean if you have their contact details?
Posted by ransome, 08-08-2011, 04:16 PM
enotch is currently down and they are really going down super fast, faster than a rocket. Earlier enotch was a quality service, don't know what happened for the past some months, it going worse by the day. Just hope they regroup and sort their probs out.
Posted by derbal, 08-08-2011, 04:21 PM
enotchnetworks are down from 3 hours my vps not working
and there website too is down
any others have the same issue
Posted by Patrick, 08-08-2011, 04:49 PM
I'm not a client of theirs, but I can confirm that they are down from my end as well.
Posted by enotchnet, 08-08-2011, 04:55 PM
Today, Cogent suspended us because some of the ip spaces that we utilize from them have IPs that is listed in various spam databases. We were slated to exit the 33 Whitehall datacenter 8/5/11 and due to a paperwork mishap the extension was not processed and now Cogent is asking for a significant dollar amount to restore service.

We are working to comply with their demands but realistically this could take another 24-48hrs to get resolved and restore service. The minimal services that we have with Telehouse/HE are not affected.

This certainly adds a new wrinkle to a list of issues that our user base has experienced with us and we cannot appropriately express the impact that we feel on behalf of our customers.

We will provide updates as they become available.
Posted by ghormann, 08-08-2011, 05:49 PM
This is very unfortunate.

Thank you for taking the time to provide an update.

Greg.
Posted by CoderJosh, 08-08-2011, 09:37 PM
Thanks for the update, I hope this can be worked out with Cogent.
Posted by Dougy, 08-09-2011, 01:25 AM
Cogent is a pain in the $^%#%^&#%$%.
Posted by eahpk, 08-09-2011, 07:52 AM
still not working
Posted by derbal, 08-09-2011, 01:27 PM
we hope this will be solved soon
Posted by mdda, 08-09-2011, 02:01 PM
Any updates?

I've got both a VPS, and colo equipment. Are you planning on moving the colo customers out of 33 Whitehall? If so, how much warning are you going to give the colo customers?
Posted by hoster1221, 08-09-2011, 10:30 PM
Did Enotch go belly up? What happened to the company?
Posted by inso, 08-10-2011, 02:10 AM
still not working...
Posted by villadalmine, 08-10-2011, 02:47 AM
any update ???
I need my data !!
ip 199.30.138.***
Posted by eahpk, 08-10-2011, 04:41 AM
no response from enotch about the matter?????
Posted by perdhanahost, 08-10-2011, 08:44 AM
I used their VPS once. It was a good experience. I do hope this issue will be solved very soon.
Posted by VN-Ken, 08-10-2011, 09:28 AM
Something about Enotch's story doesn't make sense... if they were truly shut down due to spam complaints (which still looks bad being that I'm sure they got plenty of notice prior to the shut down, so if this were the case, they simply neglected the complaints), why would Cogent require a 'significant dollar amount' to restore service? You'd think they'd be more interested in them resolving the complaints. I've never heard of this EVER from Cogent. Sounds like they just didn't pay the bill. But either excuse still looks pretty bad.

At any rate, I hope that all involved are able to retrieve their data or at least have backups if the data was critical enough.
Posted by hoster1221, 08-10-2011, 10:29 AM
exactly - it doesn't add up. Either way it's a bad reflection on the company to get to the point of service disruption because of "paper work". I guess it boils down to you get what you pay for
Posted by enotchnet, 08-10-2011, 11:08 AM

Quote:

Originally Posted by VN-Ken

Something about Enotch's story doesn't make sense... if they were truly shut down due to spam complaints (which still looks bad being that I'm sure they got plenty of notice prior to the shut down, so if this were the case, they simply neglected the complaints), why would Cogent require a 'significant dollar amount' to restore service? You'd think they'd be more interested in them resolving the complaints. I've never heard of this EVER from Cogent. Sounds like they just didn't pay the bill. But either excuse still looks pretty bad.

At any rate, I hope that all involved are able to retrieve their data or at least have backups if the data was critical enough.

We were suspended recently for an Abuse compliant by Cogent for 4hrs, same procedure. How long have you been using Cogent?

The issue here is two fold, one being the abuse compliants that were received which were addressed within 24hrs in this case and the second being the fact that we requested service cancellation that was processed ahead of schedule and we were assed an early termination fee which we disputed. There were also issues with a cross connect order which was not delivered as ordered and not billed as per the signed service order. So there are many factors at play here. In any case we never had this issue with Cogent before and we are working out. I am waiting for the wire to be received and service restored. Service will be restored. I hope to have an update later today on ETA.
Posted by VN-Ken, 08-10-2011, 12:53 PM

Quote:

Originally Posted by enotchnet

We were suspended recently for an Abuse compliant by Cogent for 4hrs, same procedure. How long have you been using Cogent?

The issue here is two fold, one being the abuse compliants that were received which were addressed within 24hrs in this case and the second being the fact that we requested service cancellation that was processed ahead of schedule and we were assed an early termination fee which we disputed. There were also issues with a cross connect order which was not delivered as ordered and not billed as per the signed service order. So there are many factors at play here. In any case we never had this issue with Cogent before and we are working out. I am waiting for the wire to be received and service restored. Service will be restored. I hope to have an update later today on ETA.

Well in any case, I hope everything gets sorted for you.

I have no direct relationship with Cogent, however majority of our traffic gets routed over Cogent. We too have many abuse complaints that come in on a daily basis, but we are quick to get them addressed and have never been threatened to be shut down or temporarily suspended.
Posted by villadalmine, 08-10-2011, 03:12 PM

Quote:

Originally Posted by VN-Ken

Well in any case, I hope everything gets sorted for you.

I have no direct relationship with Cogent, however majority of our traffic gets routed over Cogent. We too have many abuse complaints that come in on a daily basis, but we are quick to get them addressed and have never been threatened to be shut down or temporarily suspended.

Hi, Do you have an ETA? or the possibility to restore our data in another temporary server.

Regards
Posted by villadalmine, 08-11-2011, 03:06 AM

Quote:

Originally Posted by enotchnet

We were suspended recently for an Abuse compliant by Cogent for 4hrs, same procedure. How long have you been using Cogent?

The issue here is two fold, one being the abuse compliants that were received which were addressed within 24hrs in this case and the second being the fact that we requested service cancellation that was processed ahead of schedule and we were assed an early termination fee which we disputed. There were also issues with a cross connect order which was not delivered as ordered and not billed as per the signed service order. So there are many factors at play here. In any case we never had this issue with Cogent before and we are working out. I am waiting for the wire to be received and service restored. Service will be restored. I hope to have an update later today on ETA.

Do you have any news??? what happen with our data ??
Posted by derbal, 08-11-2011, 06:13 AM
it's the 4 th day here and we are still waiting
Posted by mkreder, 08-11-2011, 01:08 PM
this sucks
Posted by mkreder, 08-11-2011, 01:12 PM

Quote:

Originally Posted by enotchnet

We were suspended recently for an Abuse compliant by Cogent for 4hrs, same procedure. How long have you been using Cogent?

The issue here is two fold, one being the abuse compliants that were received which were addressed within 24hrs in this case and the second being the fact that we requested service cancellation that was processed ahead of schedule and we were assed an early termination fee which we disputed. There were also issues with a cross connect order which was not delivered as ordered and not billed as per the signed service order. So there are many factors at play here. In any case we never had this issue with Cogent before and we are working out. I am waiting for the wire to be received and service restored. Service will be restored. I hope to have an update later today on ETA.

would you please get a temporary internet connection for our VPSs, we want to get the data out!
Posted by derbal, 08-11-2011, 02:22 PM
what''s going on this is talking so much time we waited a lot i guess
Posted by hagmund, 08-12-2011, 06:12 AM
I hope I'm wrong, but this looks to me like the nail in the coffin for Enotch. No information what so ever about the downtime. E-mails bouncing, telephone not working, servers down for over 5 days now.

I'm glad i have two VPS's with different providers sharing the same data. Hope everyone that did not have any backups will get their data back.
Posted by hoster1221, 08-12-2011, 09:52 AM
I think the majority of customer are now just hoping for a little up time to get their files off the servers. I surely hope no one is really considering using these guys services- what a joke - things happen all the time in the technology world. It's how you deal with that matters. They have ABSOLUTELY no regards to their clients. They post random posts on a hosting site and that is considered communication - what a joke? emails bouncing, phone is down (now up but you get disconnected after a few minutes of hold), websites are down. What type of a company would have this kind of disrespect to its customer base? It has been more than a week? Can't set a DNS redirect to enotch.com and provides feedback on a temp site? What a joke!
Posted by temperer, 08-12-2011, 12:03 PM
I feel really bad (.......
my sites, my data...
Posted by VN-Ken, 08-12-2011, 12:43 PM

Quote:

Originally Posted by hoster1221

I think the majority of customer are now just hoping for a little up time to get their files off the servers. I surely hope no one is really considering using these guys services- what a joke - things happen all the time in the technology world. It's how you deal with that matters. They have ABSOLUTELY no regards to their clients. They post random posts on a hosting site and that is considered communication - what a joke? emails bouncing, phone is down (now up but you get disconnected after a few minutes of hold), websites are down. What type of a company would have this kind of disrespect to its customer base? It has been more than a week? Can't set a DNS redirect to enotch.com and provides feedback on a temp site? What a joke!

I don't think you guys realize how not so easy it would be to get a 'temporary connection'.

1. They don't own their IP's therefore they'd have to reassign all VPS's new IPs.

2. You'd have to find a provider willing to give you the IP's and bandwidth for just a short period of time. Most likely this won't happen unless you have a relationship with someone who has the power to do so.

3. Cross connects (assuming they are in a carrier neutral facility) would have to be ran, and some data centers will require a commitment just for that.

Just saying the thought of a temporary connection from someone else is probably not feasible and not realistic in most cases. And Cogent surely won't turn them back on until they are paid up or arrangements are made.
Posted by derbal, 08-12-2011, 01:15 PM
what enotch team now are doing do they will pay or are they negotiating for arrangement that's is the big quesion
Posted by VN-Ken, 08-12-2011, 01:18 PM

Quote:

Originally Posted by derbal

what enotch team now are doing do they will pay or are they negotiating for arrangement that's is the big quesion

It's been 5 days...
Posted by derbal, 08-12-2011, 01:29 PM
the problem is with data we lost every thing i guess
Posted by villadalmine, 08-12-2011, 04:18 PM
Yes, i want an answear about what will happen with the data because i need it all !!
Posted by Spudstr, 08-12-2011, 04:39 PM

Quote:

Originally Posted by VN-Ken

Something about Enotch's story doesn't make sense... if they were truly shut down due to spam complaints (which still looks bad being that I'm sure they got plenty of notice prior to the shut down, so if this were the case, they simply neglected the complaints), why would Cogent require a 'significant dollar amount' to restore service? You'd think they'd be more interested in them resolving the complaints. I've never heard of this EVER from Cogent. Sounds like they just didn't pay the bill. But either excuse still looks pretty bad.

At any rate, I hope that all involved are able to retrieve their data or at least have backups if the data was critical enough.

I've never heard of seen cogent charging people to turn up a service, they simply blackhole the ips.

However.. billing issues are a different story.
Posted by derbal, 08-12-2011, 04:46 PM
can ant one call the cogent and try to ask them about the sutuation with enotch do u think they will give us any updates
Posted by Spudstr, 08-12-2011, 04:46 PM

Quote:

Originally Posted by derbal

can ant one call the cogent and try to ask them about the sutuation with enotch do u think they will give us any updates

That is clearly a privacy violation on cogents part. That wont happen.
Posted by Coolraul, 08-12-2011, 04:53 PM
Haven't seen a recent update but Enotchnet posted this number in another thread. Has anyone tried it? 800# 871# 3764#

If this isn't up now, I think people should start looking to backups to get back online at least in the short term.
Posted by inso, 08-12-2011, 08:43 PM
Any updates?
If you couldn't restore your services shortly, you should let clients get their data back smoothly.
Thanks,
Posted by Violent Injection, 08-12-2011, 11:24 PM
enotchnet
Last Activity: 08-10-11 06:55 PM

Pretty sure he isn't coming back.
Posted by derbal, 08-13-2011, 06:20 AM
we hope that we will not lose our data we really need it
Posted by twhiting9275, 08-13-2011, 06:43 AM

Quote:

Originally Posted by derbal

we hope that we will not lose our data we really need it

Backups, backups, backups and more backups!
Posted by derbal, 08-13-2011, 02:59 PM
any news for today
Posted by mkreder, 08-13-2011, 05:46 PM
is there any legal action that we can take? I'm pretty far away from them here in Argentina...
Posted by VN-Ken, 08-13-2011, 05:48 PM

Quote:

Originally Posted by mkreder

is there any legal action that we can take? I'm pretty far away from them here in Argentina...

Anybody can take legal action - the question is, will you gain anything? And the global answer to that is no. Most if not all hosts have clauses that protect them in the event of data loss.

Honestly, if you're talking about 'legal action', then apparently it was important enough data to have your own backups. Quick frankly, this is your mistake.
Posted by mkreder, 08-13-2011, 06:02 PM
I just don't like to loose that, and someone have to be blamed. The only thing that I had were my blog posts that still are in google cache (god bless google)
Posted by Violent Injection, 08-13-2011, 06:14 PM
Anyone else finding it funny how all these companies are going out of business and screwing 1000s of people.
Posted by Gareth-HostRedDragon, 08-13-2011, 07:01 PM

Quote:

Originally Posted by violentcrimes

Anyone else finding it funny how all these companies are going out of business and screwing 1000s of people.

No not finding it funny at all! and I am sure their clients are not either.
Posted by HostHatch_AR, 08-13-2011, 07:03 PM

Quote:

Originally Posted by mkreder

I just don't like to loose that, and someone have to be blamed. The only thing that I had were my blog posts that still are in google cache (god bless google)

As Ken has said, its your own fault. I totally agree with him, if that data was so important, you should've had offsite backups.
Posted by villadalmine, 08-13-2011, 08:54 PM
any news?
I do not care about who make or not the backup I want the true so I am a client and they must give me an answer about what will happen with my data.
Posted by derbal, 08-14-2011, 03:14 AM
yes we just want an answer . and how can any company go like that and hundreds of websites and costumers affected .i know if that happens to us now it may happened for many other an will happens for others too. where is the fault
let's not talk about data
look at those people who have 10 vps and 10 servers
people who payed yearly
is that faire enought
Posted by derbal, 08-14-2011, 07:26 AM
can any one try call this number i m trying also
Enotch Technologies, LLC
Enotch Technologies, LLC
71 Broadway, Suite 9A
new york, NY 10006
US
Phone: +1.8008713764
Posted by SWATServers-Brant, 08-14-2011, 02:45 PM
It may be wrong how they went, but the people that didn't make backups are also at fault, Remember, even in situations NOT like this one, where boxes crash, and have to be restored, It may not be the hosting company's fault. Hopefully we learned a valuable lesson here (:.
Posted by villadalmine, 08-14-2011, 09:59 PM

Quote:

Originally Posted by SWATServers-Brant

It may be wrong how they went, but the people that didn't make backups are also at fault, Remember, even in situations NOT like this one, where boxes crash, and have to be restored, It may not be the hosting company's fault. Hopefully we learned a valuable lesson here (:.

Yes, maybe it is my fault do not make backup, but I want an answer, and email.. They have email of all clients... news about ETA, about situation , about if the data will can restore after resolve the issue...
Posted by SWATServers-Brant, 08-14-2011, 10:30 PM
If they arent answering the phone, or replying to this thread, I highly doubt that that'll happen.
Posted by villadalmine, 08-15-2011, 12:05 AM

Quote:

Originally Posted by SWATServers-Brant

If they arent answering the phone, or replying to this thread, I highly doubt that that'll happen.

So another lesson is the cheaper is not the best solution...
Posted by SWATServers-Brant, 08-15-2011, 12:29 AM
Correct, which is why I hate companies that compete, price wise, because usually the support lacks, and the liability grows larger on the clients end. there's several companies that try and outsource other companies, but what I've found, is that the more expensive companies provide better support, are more friendly, and have more experience in the field they're working in, Wouldn't you want to pay a BIT more for that to have top of the line support, and trustworthy staff that are actually nice, rather than having a hosting company that ends like this ,without word, or anything of the sort? that usually gets to me.
Posted by villadalmine, 08-15-2011, 12:33 AM

Quote:

Originally Posted by SWATServers-Brant

Correct, which is why I hate companies that compete, price wise, because usually the support lacks, and the liability grows larger on the clients end. there's several companies that try and outsource other companies, but what I've found, is that the more expensive companies provide better support, are more friendly, and have more experience in the field they're working in, Wouldn't you want to pay a BIT more for that to have top of the line support, and trustworthy staff that are actually nice, rather than having a hosting company that ends like this ,without word, or anything of the sort? that usually gets to me.

Do you have another vps to recommend me ?
Posted by SWATServers-Brant, 08-15-2011, 12:38 AM
Company wise? I've heard KickAssVPS , but that's just from my sources. If you can afford it though, I'd go with a Dedicated Server, especially if you're at risk of being DDoS'd, Most VPS's do not come with DDoS Protection, while Dedicated Servers do, so keep that in mind while you're searching(: Also, make sure the host is a reliable company, not one that may fall within a month, forcing you to be in this kind of situation again. (:
Posted by twhiting9275, 08-15-2011, 12:45 AM

Quote:

Originally Posted by villadalmine

So another lesson is the cheaper is not the best solution...

Nor is more expensive. it's a 50/50 chance you're going to get screwed either way. Some of the best VPS support I've seen was sub $10 range, and, some of the worst was. Research, research, research. THAT is the key. How long has the company been in business, how long have they been on WHT, how much of a contribution have they made to the community, how many posts do they have. There's a number of factors here.
Posted by SWATServers-Brant, 08-15-2011, 12:51 AM
Adding on to what Linux Tech said, I'd recommend searching Client reviews, How the company reacts to certain situations, if the company has a reputation of downtime, or of client neglect, it might not be the company to go with.
Posted by F-DNS, 08-15-2011, 04:36 AM

Quote:

Originally Posted by SWATServers-Brant

Most VPS's do not come with DDoS Protection, while Dedicated Servers do

Huh? Where on earth do you get that idea from? If that were true (which it's not) then most VPSs would also be covered because they're on the dedicated servers you reckon are "mostly" covered.
Posted by Gareth-HostRedDragon, 08-15-2011, 05:09 AM

Quote:

Originally Posted by SWATServers-Brant

Most VPS's do not come with DDoS Protection, while Dedicated Servers do, so keep that in mind while you're searching.

Sorry but this is complete and utter garbage.
Posted by twhiting9275, 08-15-2011, 05:13 AM

Quote:

Originally Posted by HostOrca

Sorry but this is complete and utter garbage.

Correct
MOST VPS' are located on a major dedicated provider's network. While they may not directly advertise 'DDOS protection' (hardware), it's in there somewhere. Any major provider without it at this point is just ridiculous
Posted by temperer, 08-15-2011, 01:30 PM
What's ** is going on... Enotch! Please give us some info...
Posted by enotchnet, 08-15-2011, 03:04 PM
All Services have been restored.

Some has commented on why we did not bring up a temporary site and i can see how this may have been helpful however those same individuals were here posting in the same threads where we provided updates. We did not have any more information other than what we provided which we in-turn received from Cogent. It realistically took Cogent 4 days to remove the Null route for our IP blocks as this was to be done COB thursday of last week.
Posted by derbal, 08-15-2011, 03:10 PM
my vps is up thanks enotchs maybe i was the only men who said that the service will be restored today or tomorrow
Posted by derbal, 08-15-2011, 03:18 PM
i hope enotch have a twitter and facebook page this is very imprtnat for the costumers
Posted by SWATServers-Brant, 08-15-2011, 03:50 PM
Enotch; What are you going to provide for your customers, taking note on this thread no one had any word from enotch for several days, making it seem like the company was completely closing, you weren't even answering your phones.
Posted by Gareth-HostRedDragon, 08-15-2011, 04:09 PM

Quote:

Originally Posted by SWATServers-Brant

Enotch; What are you going to provide for your customers, taking note on this thread no one had any word from enotch for several days, making it seem like the company was completely closing, you weren't even answering your phones.

That is something for enotch and their clients to discuss.
Posted by enotchnet, 08-15-2011, 04:29 PM

Quote:

Originally Posted by SWATServers-Brant

Enotch; What are you going to provide for your customers, taking note on this thread no one had any word from enotch for several days, making it seem like the company was completely closing, you weren't even answering your phones.

Many reported being unable to reach the 800# is general and some have reported your experience with others having no issues at all. We are looking into the root cause of this issue. We do leverage another provider for weekend phone support coverage as those hours are very minimal in call volume.
Posted by harrylee022, 08-22-2011, 10:45 PM

Quote:

Originally Posted by enotchnet

Many reported being unable to reach the 800# is general and some have reported your experience with others having no issues at all. We are looking into the root cause of this issue. We do leverage another provider for weekend phone support coverage as those hours are very minimal in call volume.

Enotch,do you have made your service up now? The vps is unable to boot online in the control panel. I have created a ticket but without any answer after one week. It is a joke that I have to register a webhostingtalk account to post comment here,hoping that I can get your answer.

View Ticket #881457
Posted by arthurleung, 08-23-2011, 02:34 PM
I'm also waiting for my enotch VPS to come back up.

When I try to click "View Details" in "My Products & Services", it just stuck in "Waiting for my.enotch.com
Posted by harrylee022, 08-25-2011, 05:05 AM
Hi, Enotch have make my vps up now. Maybe you can provide more details here. Good luck to you！

Quote:

Originally Posted by arthurleung

I'm also waiting for my enotch VPS to come back up.

When I try to click "View Details" in "My Products & Services", it just stuck in "Waiting for my.enotch.com

Posted by GreenYoda2000, 08-29-2011, 11:53 AM
No sooner did 3 of my Enotch VPS's come back up last week, than one of them went down again.

It's been down for nearly a week, no response from Enotch other than the usual "we're investigating" yada yada.

I guess a bit of bad luck, but a message for the Enotch guys watching, a little more feedback from you rather than ignoring tickets would go a long way to keeping customers happy.
Posted by temperer, 09-02-2011, 02:27 AM
Enotch:

Quote:

We will issue credits for the downtime experienced over the next few days and are working to address all customer inquiries.

Already two weeks has passed ...
Posted by Moosehunter, 09-02-2011, 11:05 PM
Let's just face it, Enotch's customer support is complete crap. My VPS went down about a week after it came back up after the week long outage, and now it's been down for 10 days. That means that I've had about 45% uptime in the past month. I submitted a support ticket over a week ago and haven't gotten a response. I even called them twice. Both times they said I should have an update on my ticket within a few hours. That was 5 days ago, and I still haven't gotten a response. Now I've got people complaining to me that the VPS down and that I need to take better care of my website.

If anybody from Enotch is reading this, stop ignoring your paying customers!! It should not take over 10 days to get a response to a support ticket. Your customers deserve to know why the services that they paid for are not working. Even a short explanation of why it's down would be good.
Posted by Violent Injection, 09-02-2011, 11:30 PM
You should have backed up your data and moved it.
Posted by Moosehunter, 09-02-2011, 11:46 PM

Quote:

Originally Posted by violentcrimes

You should have backed up your data and moved it.

I'm about to get to that point. The reason I haven't yet is because I paid for the entire year in advance, and I don't exactly have tons of spare cash to throw around. That and the fact that there was about 60-70 GB of data that was on the VPS, and on my internet connection, that would take a while to reupload.
Posted by temperer, 09-04-2011, 09:38 AM

I am just about declared compensation...
Posted by enotchnet, 09-04-2011, 07:27 PM

Quote:

Originally Posted by Moosehunter

Let's just face it, Enotch's customer support is complete crap. My VPS went down about a week after it came back up after the week long outage, and now it's been down for 10 days. That means that I've had about 45% uptime in the past month. I submitted a support ticket over a week ago and haven't gotten a response. I even called them twice. Both times they said I should have an update on my ticket within a few hours. That was 5 days ago, and I still haven't gotten a response. Now I've got people complaining to me that the VPS down and that I need to take better care of my website.

If anybody from Enotch is reading this, stop ignoring your paying customers!! It should not take over 10 days to get a response to a support ticket. Your customers deserve to know why the services that they paid for are not working. Even a short explanation of why it's down would be good.

Can you PM a ticket number? We have been working to provide updates to all open tickets. We have engaged a new support vendor to ease the pain and you should start to see improvements in this area now.
Posted by temperer, 09-05-2011, 02:39 AM
Enotch:

Quote:

We will issue credits for the downtime experienced over the next few days and are working to address all customer inquiries.

Enoth, could you please make it clear... Is this just a new trick or truth?
Posted by Moosehunter, 09-05-2011, 10:46 PM

Quote:

Originally Posted by enotchnet

Can you PM a ticket number? We have been working to provide updates to all open tickets. We have engaged a new support vendor to ease the pain and you should start to see improvements in this area now.

Thank you for responding, I sent you a PM with the number. I hope this all gets worked out soon.
Posted by temperer, 09-07-2011, 11:48 AM
Silent as a hell...
Posted by enotchnet, 09-08-2011, 06:24 PM
Is what a trick? We have been giving customers a credit for the downtime. There has been confusion in regards to how to confirm that the credit has been given, we have been simply cancelling any generated invoice and manually advancing the next due date 2 months or to the agreed upon credit time.

You can verify that the credit has been given by looking at the product details section in the clientarea. If you are a monthly customer and your next due date is in October or November you have obviously been credited.
Posted by temperer, 09-09-2011, 02:01 PM
Ok. Thanks. I will check. My 'due' time has not come yet.
Posted by CoderJosh, 09-10-2011, 03:46 AM
I've received two months of credit, as stated by Enotch Networks.
Posted by temperer, 09-10-2011, 12:52 PM
I'd definetely paid for the previous beacause I received a bill.
And this month I am expecting a bill on 19th-23th. So I'll check and come back with feedback ..
Posted by GreenYoda2000, 09-11-2011, 10:08 AM
I never received any credits either, and never had replies to my tickets in weeks.

For the past few days I've been working on the presumption they're dead, or going that way. They must have lost a ton of customers with the original outage, plus a ton more with this latest one. Few people who run a VPS can manage weeks of downtime, so my guess that the reason I don't receive any replies is that there's nobody left there to reply to them.

And I don't need to PM any ticket numbers, as it's very easy for them to go into their WHMCS and see all their tickets with status of "Open" or "Customer Reply". They don't need to ask for ticket numbers, they should just reply to all the tickets that are Awaiting Reply.

So like I suspect anyone else who has their data has done, I've migrated.

Text book lesson on how to not run a Hosting Company I'm afraid :-(
Posted by donpaul, 09-13-2011, 04:26 PM
If you are on enotch, you should run for the hills! I never received responses to my many support tickets, so I called paypal and disputed all of the charges. I even paid for a VPS and hosting that was never set up! Anyway, paypal refunded my money and I haven't looked back.

Very poor VPS hosting.
Posted by temperer, 09-18-2011, 09:15 AM

Quote:

Is what a trick? We have been giving customers a credit for the downtime. There has been confusion in regards to how to confirm that the credit has been given, we have been simply cancelling any generated invoice and manually advancing the next due date 2 months or to the agreed upon credit time.

You can verify that the credit has been given by looking at the product details section in the clientarea. If you are a monthly customer and your next due date is in October or November you have obviously been credited.

As I had promised I checked my invoices.
I haven't received any compensation since the last disastrous fall. Your billing is just generating invoices regulary.
So please delete my current invoice and the one which will be generated in the next month.
I have submitted a ticket as well.
Posted by harrylee022, 10-10-2011, 10:22 PM

Quote:

Originally Posted by enotchnet

Is what a trick? We have been giving customers a credit for the downtime. There has been confusion in regards to how to confirm that the credit has been given, we have been simply cancelling any generated invoice and manually advancing the next due date 2 months or to the agreed upon credit time.

You can verify that the credit has been given by looking at the product details section in the clientarea. If you are a monthly customer and your next due date is in October or November you have obviously been credited.

Pls check this tickets #365286

ths.
Posted by harrylee022, 10-24-2011, 02:26 AM
My vps was down for over 4 days early in this month, So I have created the ticket in Oct 10th. Without any answer from you. It was strangely online after some days.

However the vps was down again last week, Then I sent to your support email and reopened the tickets. After one week now, there is nothing from your team.All the service on the vps still been down over a week.

Please View Ticket #365286.
Node: openvz11
Main ip: 199.30.140.47

Ticket ID: 805822
Ticket ID: 727974

This happened at least 4 times in the past two months.

Please consider to refund the remaining prepayed money to me if you are not able to provide the service!!!

Quote:

Originally Posted by enotchnet

Can you PM a ticket number? We have been working to provide updates to all open tickets. We have engaged a new support vendor to ease the pain and you should start to see improvements in this area now.

Posted by harrylee022, 10-30-2011, 11:17 PM
My vps is Stil down for about half a month. Without any reply from. Are they dead? Dose anyone have the same probelm？

Quote:

Originally Posted by harrylee022

My vps was down for over 4 days early in this month, So I have created the ticket in Oct 10th. Without any answer from you. It was strangely online after some days.

However the vps was down again last week, Then I sent to your support email and reopened the tickets. After one week now, there is nothing from your team.All the service on the vps still been down over a week.

Please View Ticket #365286.
Node: openvz11
Main ip: 199.30.140.47

Ticket ID: 805822
Ticket ID: 727974

This happened at least 4 times in the past two months.

Please consider to refund the remaining prepayed money to me if you are not able to provide the service!!!

Posted by ghormann, 10-31-2011, 04:41 PM
Its time to assume they are gone and warn others to stay away. :-)
Posted by DeltaAnime, 10-31-2011, 05:23 PM

Quote:

Originally Posted by ghormann

Its time to assume they are gone and warn others to stay away. :-)

People have been saying 'stay away' for years now. It isn't the first time they've disappeared, they've done it at least 2 - 3 times now.

Francisco
Posted by derbal, 10-31-2011, 05:27 PM
if you have backups move to another provider and don't loos your time waiting for them
Posted by Dougy, 10-31-2011, 05:42 PM
Its a shame to see this. I'm actually good friends with Ervin and this isn't what I expect out of him. I didn't think he could let this happen.
Posted by DeltaAnime, 10-31-2011, 05:55 PM

Quote:

Originally Posted by Dougy

let this happen.

... again.

Seriously, go back 2 - 3 years in here and you'll see some huge threads about their outages and them lasting fairly long periods.

Francisco
Posted by htb, 10-31-2011, 05:58 PM

Quote:

Originally Posted by Dougy

Its a shame to see this. I'm actually good friends with Ervin and this isn't what I expect out of him. I didn't think he could let this happen.

That true am good close friend with him also let me try to call him up to see what going on