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KnownHost vz66-tx server down




Posted by Arclight, 08-11-2011, 08:55 PM
This is is one of their Colo4 servers in Dallas. Has been down since lunchtime today. No update on restoration.

http://forums.knownhost.com/showthread.php?t=3190

Posted by KnownHost-P, 08-11-2011, 09:12 PM
Arclight - I'm not quite sure what are you referring to, can you please clarify? The sever is up and runnign as of two hours ago and there are 3 pages of updates along with the final "booting up" one. Is there any chance that you're looking at some cached version of the forum thread?

Regards,
Paul

Posted by muppethunter, 08-11-2011, 09:52 PM
What about vz33-tx.privatesystems.net??

Posted by KnownHost-P, 08-11-2011, 10:22 PM
At this very moment vz33-tx is up and running for 381 days, 5 hours and 43 minutes. Please feel free to submit a ticket to our support team if you experience any problems with your VPS.

Regards,
Paul

Posted by geekie246, 08-11-2011, 10:48 PM
Quote:
Originally Posted by KnownHost-P
Arclight - I'm not quite sure what are you referring to, can you please clarify? The sever is up and runnign as of two hours ago and there are 3 pages of updates along with the final "booting up" one. Is there any chance that you're looking at some cached version of the forum thread?

Regards,
Paul
Paul,

Some databases on the server didn't come back. (mine never)

Errors everywhere, but they were successfully restored from backups.

I'm still a little unsure as to what exactly transpired to cause the corruption given the level of redundancy supposedly in place.

Would you be able to provide an explanation?

Posted by KnownHost-P, 08-11-2011, 11:03 PM
geekie246 - as per the information I posted on our forums vz66-tx reported kernel panic and had to be power cycled. The file system was recognized as filesystem with errors and filesystem check was enforced which discovered and fixed number of errors. When such things happens some data could be lost. Again, as per the information posted on our forums, few hundred errors were reported by fsck and I mentioned that we can help restoring the whole VPS or missing/damaged parts if needed:

http://forums.knownhost.com/showpost...4&postcount=22

I'm sorry but I'm not really sure what better explanation are you looking for... If you have any questions please feel free to drop me an email, send me a PM on our forums, ask for your ticket to be escalated to me and I'll be happy to clarify anything that requires clarification.

Regards,
Paul



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