JodoHost Website Down

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Posted by gbcactus, 08-22-2011, 01:43 PM
My JodoHost websites are down. Is anyone else having this problem? I spent two hours waiting for Live Chat and they finally said to submit a ticket, which was already done. There is no message posted in their forum about an outage.
Posted by gbcactus, 08-22-2011, 04:42 PM
I finally received a response to the problem but not from tech support. In my attempt to reach anyone for help, I sent a message to the sales department. They answered fairly quickly. Nameserver IP's had to be updated, which seems like a simple issue that Live Chat should have known. I'm also disappointed tech support was not available for an urgent question. Their phone number is an answering machine. Not what I'd expect from a high tech company.
Posted by (Stephen), 08-22-2011, 08:00 PM
The phone goes to answering machine when all lines are busy.

We sent three mails about this nameserver change in june.
Live chat should have known yes. Expressly because they also answer front line chats.
Probably they asked techs after chat and replied the mail.

We.dropped the forwarding after months

Final notice was sent june 26 regarding these changes
Posted by craftsman841, 09-01-2011, 06:52 PM
the same problem happened to me and I never received any notice about updating IP addresses either.

Not only that - this new server has changes that negatively impacted my sites - form scripts STOPPED working! I've been in HELL for over a week with Jodohost about this and getting no satisfaction. Today, I can't even get Chat or a response to a support ticket.
Posted by (Stephen), 09-01-2011, 10:36 PM

Quote:

Originally Posted by craftsman841

the same problem happened to me and I never received any notice about updating IP addresses either.

Not only that - this new server has changes that negatively impacted my sites - form scripts STOPPED working! I've been in HELL for over a week with Jodohost about this and getting no satisfaction. Today, I can't even get Chat or a response to a support ticket.

We mailed 3 times of IP change itself, posted in the forums helps for various registrars, with a lot of client feedback, it was all mass mailed in the same way. Check your contact info in the system to be sure you get such notices. It uses your 'contact address' in the system of your shared or main reseller plan login.

the helpdesk has an issue in that if your email isn't working, you won't see our replies, if your DNS was down, so email may have been as well, an alternative is to mail from a non system address to the support, if you mail from other, you won't see the replies. We will be changing this helpdesk in the coming 1-2 months time.

http://support.jodohost.com/showthread.php?t=22495
http://support.jodohost.com/showthread.php?t=22546
Here are two of the topics, there were more. These include text, screenshots, etc for it, and the 3rd mass mailing linked directly to them.
Posted by craftsman841, 09-01-2011, 10:46 PM
The email in my account was an active one. That doesn't explain away all the other issues either.
Posted by (Stephen), 09-01-2011, 11:15 PM

Quote:

Originally Posted by craftsman841

The email in my account was an active one. That doesn't explain away all the other issues either.

"all the other issues" are tied to changing that IP, and then SMTP Auth on email (other thread) which has also been discussed and mailed prior as well.

However we mailed about the IP changes, many times, and included in a summary sent just a few days ago as well.
Even posted a copy of that in our forums, which you will have to be signed in to see now, it was in announcement section for a day before we moved it so google would not pickup.
I use an external (gmail) account for verifying mails go out, and we've gotten them ALL.

We have mailed, many times, I am sorry you have not gotten them for whatever reason, but we have multiple means of communications outside of emails as well, and this migration has been going for a long time, with MANY notices in 3+ forms.

the april 20th mail included this line:
We also want to remind you that our recommended way of mailing from websites and forms, is to use mail server for the hosted domain, as SMTP with SMTP authentication and port 587.
Posted by craftsman841, 09-02-2011, 01:15 AM
Then why have I not gotten any of this information from ANYONE in support in the last 2 weeks!!! No one has referred me to ANY forum posts.

Instead of posting here, why not try responding to my support emails???
Posted by (Stephen), 09-02-2011, 01:24 AM

Quote:

Originally Posted by craftsman841

Then why have I not gotten any of this information from ANYONE in support in the last 2 weeks!!! No one has referred me to ANY forum posts.

Instead of posting here, why not try responding to my support emails???

Maybe you arent getting them? You know our forum address, send me a PM there with any ticket IDs, use our escalation means, tickets havent been sitting around for 2 weeks unanswered.

We don't have every email copy on forums, so you can't really be referred to it for all, simply because we don't care for google to pick it all up to protect any resellers. We send them as mass mail, and have during the entire period.