GenVPS down

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > GenVPS down

Posted by 100percent, 08-23-2011, 10:19 AM
Is anybody else experiencing this? My websites and VP server has been down since what seems to be 3am Eastern Standard Time.
Posted by WebHostX, 08-23-2011, 10:48 AM

Quote:

Originally Posted by 100percent

Is anybody else experiencing this? My websites and VP server has been down since what seems to be 3am Eastern Standard Time.

Me too .
Posted by ransome, 08-23-2011, 11:15 AM
I seem to be able to open up genvps.com at the moment.
Are u able to open genvps or is it ur server that's affected ? Have u tried submitting a ticket ?
Posted by 100percent, 08-23-2011, 11:52 AM

Quote:

Originally Posted by ransome

I seem to be able to open up genvps.com at the moment.
Are u able to open genvps or is it ur server that's affected ? Have u tried submitting a ticket ?

You can always get to the Hosts website that seems to never fail with any host.

Of course when it comes to your own site everything is down.

I submitted a ticket a long time ago.
Posted by 100percent, 08-23-2011, 12:26 PM
Also what happens to your e-mails?
Posted by BeZazz, 08-23-2011, 12:33 PM

Quote:

Originally Posted by 100percent

Also what happens to your e-mails?

If you mean while your VPS is down. The sending mail server will keep trying (how long is hard to say for sure) and when your VPS comes back you should see all the email start coming in.
Posted by iJake, 08-24-2011, 10:22 AM
Hello,

I would like to apologize for our recent downtime. It was unexpected and also unacceptable. Our affected clients will be emailed within the next day or so explaining exactly what happened and what we'll be doing to make up for it.

Please accept our apologies for this situation.

Regards!
Posted by GetKVM_Ash, 08-24-2011, 10:38 AM

Quote:

Originally Posted by Jake-GV

Hello,

I would like to apologize for our recent downtime. It was unexpected and also unacceptable. Our affected clients will be emailed within the next day or so explaining exactly what happened and what we'll be doing to make up for it.

Please accept our apologies for this situation.

Regards!

Better late than never
Posted by WebHostX, 08-24-2011, 11:57 AM

Quote:

Originally Posted by Jake-GV

Hello,

I would like to apologize for our recent downtime. It was unexpected and also unacceptable. Our affected clients will be emailed within the next day or so explaining exactly what happened and what we'll be doing to make up for it.

Please accept our apologies for this situation.

Regards!

Please check ID ticket: #327400

Tks
Posted by ToddNetworks, 10-08-2011, 09:27 AM
I also have a vps with GenVPS and it has been offline for 3 days and counting.

I have a lot of unhappy clients at the moment but i think the worst part is how it reflects on my business.
Is anyone else having dowtime issues with them at present? Im assuming there are a lot more affected and not
just me as the main Genvps.com website is also offline.
Posted by GetKVM_Ash, 10-08-2011, 06:11 PM
Yep there site is down for me to still.
Posted by Visbits, 10-08-2011, 09:03 PM
It's called being a junk host and using FDCservers. Probably one of those servers in a card board box...
0 respect for FDC server powered hosting providers.
Posted by DeltaAnime, 10-08-2011, 09:33 PM

Quote:

Originally Posted by Visbits

It's called being a junk host and using FDCservers. Probably one of those servers in a card board box...
0 respect for FDC server powered hosting providers.

That box was sharktech not FDC. Granted, it was FDC's DC and some of their locations are less than amazing visually

Francisco
Posted by ToddNetworks, 10-09-2011, 05:13 AM
Is there anything can be done? I-m sitting with a large bunch of very unhappy clients at the moment lol. Tried getting in touch via facebook, twitter this forum and a few others . . nothing.
Posted by GetKVM_Ash, 10-09-2011, 09:34 AM
Move on. I just searched GenVPS in WHT and found 3 pages of topics with the words downtime included in the title..

Not to mention my own personal, previous experience with them. It seems they are all up for apologizing and saying its unacceptable, but not so up for doing something about it. Just my honest opinion.
Posted by ToddNetworks, 10-09-2011, 10:50 AM
im happy enough to move its just the sites i dont have external backups for i would like to get a hold of. Turning out to be a little bit of a disaster. how are you for uptime vmport?
Posted by ransome, 10-09-2011, 12:25 PM
I think it would be highly appreciable if genvps shut their doors giving the customers a much earlier notice so that they can move the files. This would really benefit customers on a long run. Unfortunately I don't see a future for genvps with the way its going for past some months now.
Posted by meowdogs, 10-09-2011, 04:47 PM
seems its vps01 and vps02 this weekend