3dgwebhosting is down?

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Posted by baobabs, 09-11-2011, 07:55 AM
hi mate, the 3dgwebhosting services have been down for the last 36 hours and they are still this way.
Is there anybody who can confirm this?
Posted by Sparrow-Sean, 09-11-2011, 08:10 AM
They were spamming here lately actually, seems like one of those open up and disappear companies to me.
Posted by FRCorey, 09-11-2011, 10:16 AM
Ouch sorry to hear this bud, it happens a lot with those unlimited everything companies. Hopefully you have some sort of backup of your site data.
Posted by FRCorey, 09-11-2011, 10:18 AM
Registrant:
3dgwebhosting.com LLC
10161 Park Run Dr, Ste150
Las Vegas, Nevada 89145
United States

Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: 3DGWEBHOSTING.COM
Created on: 18-Sep-07
Expires on: 18-Sep-13
Last Updated on: 10-Sep-11

Administrative Contact:
Bataille, David domains@3dgwebhosting.com
3dgwebhosting.com LLC
10161 Park Run Dr, Ste150
Las Vegas, Nevada 89145
United States
+1.8008180283 Fax --

Maybe that will help.
Posted by blackhole86, 09-11-2011, 03:56 PM
Yes, 3dgwebhosting is totally down since yesterday.

I have a vps with them.
Posted by baobabs, 09-11-2011, 09:10 PM
Thanks mates.
Still I have hope that is temporary.
Posted by KMyers, 09-11-2011, 09:37 PM
Not sure if this is a bad sign but http://www.webhostingtalk.com/showthread.php?t=1068438 shows the onwer as Disabeled

Here is something else - http://groups.google.com/group/news....d76da935?pli=1
Posted by 48-14, 09-11-2011, 10:00 PM

Quote:

Originally Posted by KDisk

Not sure if this is a bad sign but http://www.webhostingtalk.com/showthread.php?t=1068438 shows the onwer as Disabeled

Hopefully it works out and you have backups. I went through a different situation and the owner of the host disabled their WHT profile.

I would start searching for a new host now!!!

If you are, or have been looking for another VPS, check out WiredTree. I moved to them after my issues and everything has been good since...and they respond within 15 minutes.
Posted by hostnesta, 09-11-2011, 11:21 PM
Their server was flagged for spamming, perhaps eventually brought down. Is like they are trying to move to a new DC.
Posted by afam4eva, 09-12-2011, 12:08 AM
I think it't just a temporary problem. But they should have taken time to inform their clients.
Posted by Zinder, 09-13-2011, 02:18 PM
We are experiencing issue with our provider and they are working on a solution, and at this time we do not have an ETA on when we will be back up. This has cause our entire network to be down and we do not have an ETA. We do apologize and as soon as we get more information we will update you on the situation.

Of course we can't get to the website, but why do their phone numbers not work either?!? Anyone have a newer support number for them? Last I have is 1(800)818-0283
Posted by DrouzonGrant, 09-14-2011, 10:18 AM
What a bad news!

I have worked with them for about 2 years!

it is really sad seeing them going down!
Posted by baobabs, 09-14-2011, 05:59 PM
I tried to contact David Bataille and Corelink support.
I'm awaiting response.

3DGWEBHOSTING has a Facebook page, but there is no information.
Richard White is there.

Posted by eclouds, 09-14-2011, 06:08 PM
Sorry to hear this, I'm sure they are working on resolving the problem. Although 36 hours seems like an unusually long time without any update. Let us know if you get any updates!
Posted by IT Outfitters, 09-14-2011, 07:33 PM
The Latest info that I got from them today is that they are working with their provider, but have no ETA - I would like better information about the problem - I have not seen this type of interuption at any of the other DC's I am involved with. Particularly with so few updates and info passed along. They had a similar multi day outage last year. If anyone has any additional information, please post.

Fingers Crossed.

KW
Posted by MikeDVB, 09-14-2011, 08:11 PM
Who is their provider/facility, anybody know?
Posted by baobabs, 09-14-2011, 10:36 PM

Quote:

Originally Posted by IT Outfitters

They had a similar multi day outage last year.

You are right. This happened when they changed their provider.
Posted by baobabs, 09-14-2011, 10:39 PM

Quote:

Originally Posted by MikeDVB

Who is their provider/facility, anybody know?

His provider is Corelink.
Posted by MikeDVB, 09-14-2011, 10:43 PM

Quote:

Originally Posted by baobabs

His provider is Corelink.

Perhaps try contacting them to see if there have been any issues. It's unlikely that they will tell you anything but it's worth a shot.
Posted by nultz, 09-14-2011, 10:49 PM
I will put in a bid to buy them out right now for 50 cents... hopefully that is before they go broke...
Posted by baobabs, 09-14-2011, 10:57 PM

Quote:

Originally Posted by MikeDVB

Perhaps try contacting them to see if there have been any issues. It's unlikely that they will tell you anything but it's worth a shot.

I tried this... but
Posted by kerv, 09-17-2011, 10:35 AM
Yup. My hyper vps has been down since the 9th. I just paid my bill on the 7th... How frustrating....
Posted by BlazingSwitch, 09-17-2011, 05:54 PM
They have been on the Spamhaus a lot lately. Perhaps they are having issues with their upstream carriers.

I had always heard positive reviews until now.
Posted by JaBip, 09-18-2011, 03:31 PM
I called core link and was told we would need to contact 3dgwebhosting about any issues. I decided to do some online testing to other core link customers and all seem to be operational. internet looking glass sites show all ip address ranges assigned by arin to core link as operational and passing traffic. looks to be a 3dgweb specific outage.

too bad
Posted by Whimsical, 09-19-2011, 10:41 AM
Hi there.

I was a customer of 3DGWebhosting as well.
I called them the day the servers went offline (Friday, September 9th) and every day for three days after that. I still had the mobile number of one of their Admins, I think Richard White it was. All the other numbers I had were not connected any more.
Every time I got the same answer: They have a problem with their provider. What problem exactly they have however I were never told. But it couldn't have been a technical one, that's for sure.

I did a little research of my own and found out that their "provider" is the Las Vegas branch of CoreLink. CoreLink itself has absolutely no technical issues. It did not have them on September 9th and it doesn't today. The Las Vegas branch white paper tells us that they even have ten redundant data lines, operated by ten different providers. There was no fire, no earth quake and no hardware failure.
And even if CoreLink simply just kicked them out because of 3DGWebhosting's recent spamming issues, they would have found a replacement and finished moving there by now.

So what's the deal then?

I think they went bankrupt and/or didn't pay their bills with CoreLink. Why do I think that?
- There simply are no technical issues with CoreLink, and there never were. That leaves them with a monetary or contractual issue with their provider.
- I never had an issue contacting David Bataille, the CEO of 3DGWebhosting. But now the Admin I was always talking to is suddenly not allowed any more to put my calls through.
- No answers any more from support@3dgwebhosting.com.
- If I, as a company, were in their place and wanted to hold my customer base, I'd do a LOT more to inform them then lying to all of them for a few days and then stop answering all together after a while. Especially if this downtime came as a surprise.
- I contacted Google Checkout to get this running month's server fee refunded and was successful. The Google Checkout support team wrote me back that they "no longer allow 3DGWebhosting.com to process orders using Google Checkout". This either means that too many customers complained and Google dissolved their contract, or 3DG went out of business and Google Checkout knows about this.

So, in my humble opinion, they're gone. Everything speaks for it, almost nothing against it. The only thing that strikes me as odd is that, if I would go out of business soon, I'd send my customer base a mass email thanking them for their business and inform them in time that they need to look for another hosting provider. At least this would have been in good taste.

So my guess is they're gone for good.

I was thinking about starting a class action against them because 3DG caused my company considerable damage by going offline without giving us a chance to switch servers first and then obviously lied to us about what's going on which made us wait until Monday to buy a new server. At least I made hourly backups to a local mass storage system, so I still had the data.
And I figured that other persons and companies must have had the same issue that I have with 3DG, but this thread was the only one I was able to dig out. 3DG obviously had either just a VERY small customer base or a customer base that simply doesn't care enough to complain about 10 (and counting) days of downtime.

Edit: I forgot something. When I was calling them the first time I was asking this administrator, at that day still meant more as a joke than anything else, that I just wanted to make sure that they are still there and not went bust or anything else. He reacted quite nervously to that, almost like I was onto something and he didn't know how to react to that.
Posted by IT Outfitters, 09-21-2011, 12:36 PM
I think that @Whimsical might be on track, unfortunately. Based on my previous experience, this is not surprising. I do wish that some other host could step in and at least try to bring the services up and migrate customers, surely an arrangement like this would benefit all, even the receivers, since there ought to be some existing value in the client list. I think that it would have been better business if 3dg was more transparent and helpful to their customers in order to help mitigate the consequences of the outage.

I would like to encourage anyone including 3dg, and David Batiaille to honestly report the situation, and possible solutions, and I hope that 3dg is at least looking into working with another hosting company to place their customers/services/data in an opperational state pending resolution. Surely the infrastructure is not "gone" but disabled, and there could still be hope for bringing things online.

Regards,

KW
Posted by Rob T, 09-22-2011, 12:11 AM
David / Richard, please get in touch with me. I'd like to see if we can help you out in some way. You should have my contact info.
Posted by helpmehelpyou, 09-22-2011, 06:35 PM
3dg is totally down and not coming back as far as it looks. I got screwed by him too!
Posted by 48-14, 09-22-2011, 07:29 PM
I hate to bring bad news and having to deal with a similar bad company (that still advertises on WHT) I found this info about 3gd while searching for them;

http://www.ripoffreport.com/internet...nnot-e4fdd.htm

Hello,

About a month and a half ago I sent David Bataille $550 to set us a server for our marketing company. He promised he would have things up but has lied in the process. Here is what he said on 3/17/2011:"Hi MichaelWire was received and our team is getting everything ready for you. We will advise when good to go. David "

A server takes only 24-48 hours to get going. It's now a month over. Also he said he would get back to me about a refund. And he still has yet to. Do not do business with David Bataille if you can avoid.
Posted by Mbarb, 09-23-2011, 11:45 AM
the address in the whos-in looks to be a call center for multiple companies.

10161 Park Run Dr, Ste150
Las Vegas, Nevada 89145
Posted by Whimsical, 09-24-2011, 08:19 PM
Just a little update:
- No telephone numbers are working, neither the official ones nor the administrator's mobile number I still had
- They completely stopped answering emails written to their support address
- Every server that I know about that they were hosting is still offline
- It's been 15 days since this started

As far as I'm concerned, there's no hope any more. They're gone for good. Now comes the ugly part: Making sure that no data stored on those servers gets into the wrong hands.

In my case I had it all backed up, so I didn't loose a single byte because of this. But my server was also used to handle my company's email traffic and some other proprietary stuff, all of which is still on that server's hard drive. So the thought that some guy buys that server from eBay after it was sold as a bankruptcy asset makes me nervous. (Yeah, I know. From now on I'll only use servers I own instead of leasing them.)

I wrote 3dgwebhosting an email containing an offer to buy the hardware, but I'm pretty sure, I'll get no answer to that, just like I didn't get any answer during the past ten days. We'll see what happens next.
Posted by 48-14, 09-24-2011, 10:34 PM

Quote:

Originally Posted by IT Outfitters

I would like to encourage anyone including 3dg, and David Batiaille to honestly report the situation, and possible solutions, and I hope that 3dg is at least looking into working with another hosting company to place their customers/services/data in an opperational state pending resolution. Surely the infrastructure is not "gone" but disabled, and there could still be hope for bringing things online.

I'm not sure if I would receive an infraction for this statement but I would be willing to help or work with anyone who needs a new host, whether from 3dg or anywhere a host has disappeared. But there is also the hosting offers section. I know it basically sucks when this happens. But when you do find a new host, backup backup backup, never depend on the host. What if the server blows up, or the owner is in a serious accident.

Quote:

Originally Posted by Whimsical

As far as I'm concerned, there's no hope any more. They're gone for good. Now comes the ugly part: Making sure that no data stored on those servers gets into the wrong hands.

In my case I had it all backed up, so I didn't loose a single byte because of this. But my server was also used to handle my company's email traffic and some other proprietary stuff, all of which is still on that server's hard drive. So the thought that some guy buys that server from eBay after it was sold as a bankruptcy asset makes me nervous. (Yeah, I know. From now on I'll only use servers I own instead of leasing them.)

I wrote 3dgwebhosting an email containing an offer to buy the hardware, but I'm pretty sure, I'll get no answer to that, just like I didn't get any answer during the past ten days. We'll see what happens next.

I don't know the full extent of the situation, but if the servers are housed or leased from another source then there are 2 possible situations...1) get a hold of the datacenter to retrieve data from those servers, or 2) the server will be wiped and sold to someone else for service. The bigger company will have to cut it's loses from losing money from the servers, but they will make back the money by keeping them and leasing them out.
Posted by Whimsical, 09-24-2011, 10:44 PM

Quote:

Originally Posted by 48-14

I don't know the full extent of the situation, but if the servers are housed or leased from another source then there are 2 possible situations...1) get a hold of the datacenter to retrieve data from those servers, or 2) the server will be wiped and sold to someone else for service. The bigger company will have to cut it's loses from losing money from the servers, but they will make back the money by keeping them and leasing them out.

Well, I don't trust anybody with the job to "wipe" the server, I'd rather hold at least the hard drive in my own hands. This was a dedicated server, so I would have had the chance to clean the drive myself in case I'd ever terminate the lease. But this situation doesn't allow me to do that and I don't like that idea.
Well, like I said: I'll see what happens.
Posted by kerv, 09-27-2011, 12:10 AM

Quote:

Originally Posted by Whimsical

Well, I don't trust anybody with the job to "wipe" the server, I'd rather hold at least the hard drive in my own hands. This was a dedicated server, so I would have had the chance to clean the drive myself in case I'd ever terminate the lease. But this situation doesn't allow me to do that and I don't like that idea.
Well, like I said: I'll see what happens.

Whimsical, Whatever happens please keep us posted.
Posted by IT Outfitters, 09-27-2011, 12:36 PM
Hello,

I am responding to a post here:

tmcnet
(there are many other digests to this press release around the web)

"Like CoreLink, 3dgwebhosting.com fully recognizes that technological prowess, while crucial in providing clients with the required level of speed, service and reliability, is not by itself enough to deliver the level of reliable data services clients increasingly demand and deserve," said Michael Duckett, CoreLink Data Centers' President and COO.

"3dgwebhosting.com mirrors our own company's corporate culture in its relentless dedication to customer service. We are pleased to partner 3dgwebhosting.com to ensure the continuous, reliable and highly secure operation of its clients' websites." CoreLink is a data center hosting and managed services provider.

((Comments on this story may be sent to newsdesk@closeupmedia.com))

[ Back To TMCnet.com's Homepage ]

Now - on or about Sept 9, 2011 3dgwebhosting.com, VPS, dedicated, DNS and their own website went offline - with no prior notification of maintenance or downtime. This continues to date. I realize that "partner" was probably a loose term when the press releases went out - but then I think that it would be good for the industry as a whole for downstream and upstream partners in the hosting/reselling industry to at least comment publicly about issues that may have caused 3dgwebhosting to go offline - there is prescious little information from 3dg or Corelink. I recognize that Corelink is not directly responsible for downstream customers and service - however - when searching the web for information on the 3dg outage/failure - there are many posts found like above - clearly indicating a connection between 3dg and Corelink. I think that reporters/investigators should look into this, and report the findings - I also think that Corelink should try to mitigate the problems caused by 3dg failures before Corelink ends up being associated with negative posts about 3dg. I think given their upbeat validations represent a "promise" to consummers of reliable service, and as such, I think Corelink and 3dg owe their customers, industry vendors and colleagues some explanation and/or disclaimer. Then - it may be possible for some entity to get involved and make an effort to at least make stored data that resided on the 3dg/Corelink servers to be accessible. I think that a failure to address the issue will result in general distrust and lack of confidence in the data center/hosting and reseller communities - which, left unchecked could impact the community at large.

Kind Regards,
KW
Posted by WebLeaseIT, 09-27-2011, 01:10 PM

Quote:

Originally Posted by kerv

Yup. My hyper vps has been down since the 9th. I just paid my bill on the 7th... How frustrating....

Time to file a dispute! So you don't lose your payment.
Posted by WebLeaseIT, 09-27-2011, 01:16 PM

Quote:

Originally Posted by helpmehelpyou

3dg is totally down and not coming back as far as it looks. I got screwed by him too!

Getting screwed (as much as it hurts) simply means you had no backup plan...

Run your own dedis and cluster them. Any information (company private/sensitive) should be industrial-strength encrypted.

I know this response might tee-off a few individuals, but the truth is never pretty.

My condolences.

IF you don't like the cost or lack the knowledge to do it yourself, there are always cloud sites/servers -- you'll sleep better a night!
Posted by IT Outfitters, 09-27-2011, 01:50 PM

Quote:

Originally Posted by WebLeaseIT

Getting screwed (as much as it hurts) simply means you had no backup plan...

Run your own dedis and cluster them. Any information (company private/sensitive) should be industrial-strength encrypted.

I know this response might tee-off a few individuals, but the truth is never pretty.

My condolences.

IF you don't like the cost or lack the knowledge to do it yourself, there are always cloud sites/servers -- you'll sleep better a night!

Disaster recovery, continuity, backup/restore approaches deserve to be mentioned to remind us, however, I think that beyond this, we have an expectation that hosting providers may have varying levels of service/performance/price, but, I don't think that consummers should expect that a provider would disapear and go dark with no warning. I have been hosting since the mid 1990's and I have not seen like. (not saying it never happened, just that I don't think it is prevalent at least with this size of company. (see my quote from Corelink COO above - 3dgwebhosting appeared to have growth, enthusiasm and partner support according the buzz).

Incidently - although I am/was a 3dg customer, I had moved any critical systems away from them last year during a similar outage (a few days - and I had phone contact with them). At the time, I thought that any hosting provider that could unexpectedly have all their systems including VOIP go down for several days with no warning could not be trusted to host mission critical systems. Despite that, I think customers fairly expect improvements from past mistakes... but, in this case, it appears not to be the case...

KW
Posted by Whimsical, 10-12-2011, 06:33 PM
@masterbeta: Some parts of what you wrote is wrong and the rest I can't confirm.
I was able to contact David and reached a solution, however I'm neither at liberty to say what this solution is or what exactly happened to them.
The only thing I can say is that, considering what I know and don't know, my guess is that the "new guy" tinkering with the cabinets is a replacement for the previous employee who might or might not have screwed up handling certain situations. But again: I'm only guessing.

I don't feel well not knowing who has access to my old server's data. But I trust that CoreLink honors its promises and I was promised multiple times by David that the hardware and data is secured. If it turns out at some point that it in fact wasn't, it'll have severe legal and financial consequences for 3DGWebhosting and its owner - and I'm certain they do everything they can do to avoid that.
Posted by hostingx, 10-21-2011, 10:05 AM
They're back with a new IP block (68.67.80.0/20) which is already on the Spamhaus Block List.
Posted by zempo, 10-25-2011, 12:28 PM
Hello, I also have an account with 3dgwebhosting. I have to say I've been very happy with their services since 2008, until now. My server is not mission critical, but if they're going to go out of business, I hope they can put the servers back online temporarily so at least we can backup any data that we still have there.
Posted by Whimsical, 11-23-2011, 05:56 PM
Not that this should be a surprise to anyone any more, but 3DGWebhosting will not come back.
During the past month or two I had contact to the owner and CEO of 3DGWebhosting, eMails were written back and forth and phone calls were made. If he told the truth about what happened to them, it's save to assume that he is in this way over his head. In addition to that, starting last Friday, all eMails I sent to his company address bounced back.

To the very last minute he gave me the feeling he would still care about his customer's situations. That's about the only positive thing I have to say right now. But other than that, it might be a good (if not overdue) time to contact legal counsel about this issue.
Posted by 48-14, 11-23-2011, 06:05 PM
Just like HostRail, promise a come back while planning to run in the backgroung.

Get at them now while the situation is fresh.
Posted by domaingood, 11-23-2011, 06:48 PM
Try to call: 1-877-513-9248
Posted by Whimsical, 11-23-2011, 07:32 PM

Quote:

Originally Posted by domaingood

Try to call: 1-877-513-9248

I really don't want to sound rude, but do you really think their official company phone line would still be operative?

Anyway, being the positive thinking guy that I am, I just tried that number. Of course it has been disconnected.
In addition to that I had the CEO's mobile phone number, which is also disconnected.

There's virtually no way to contact them any more. And I even bet that if you knock on their office's door in Las Vegas, you'll only see empty rooms.

3DGWebhosting is history, and so is the security of your data, folks.

I had backups of everything, so the damage due to actual data loss was to an absolute minimum. My concern is to the data that still resides on the hardware. The thought that this hardware (with all the data inside) lands on eBay as bankruptcy asset is somewhat terrifying.

(I would appreciate if you could keep your "Proprietary data on a leased server? Blame yourself!" to a minimum. Thanks in advance.)