SemoWeb vps is Down ?

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Posted by POSTiGA, 09-12-2011, 01:19 PM
Hello,

i got call from my client about VPS down !
after try to reboot VPS from SoulusVM but not get reply from panel

and did tracert from the 2 location to my IP and get Requested timed out:
Code:
 
 16   363 ms   359 ms   367 ms  ae-1-8.bar1.Orlando1.Level3.net [4.69.137.149]
 17   364 ms   366 ms   375 ms  HostDime.com-10G-ethernet.core1.level3.net [67.3
0.140.2]
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
any SemoWeb customer here ?
Posted by DimeNoc Alex, 09-12-2011, 01:37 PM
POSTiGA,

Have you already contacted SemoWeb about the issue to get some feedback directly from them? If not, I would do that as they may be able to give you the most information in regards to the situation.
Posted by Techy, 09-12-2011, 01:37 PM
I would suggest opening a ticket with them directly or giving them a call. If you have already tried that, leave the ticket # here and i'm sure Dustin will get to it.
Posted by Dustin Cisneros, 09-12-2011, 01:42 PM
Hello,

We did face an issue with the server ( Slave 4) and its coming back online.

Your vps will come online in order according to its CTID.
Posted by Dustin Cisneros, 09-12-2011, 01:50 PM
Hello,

I just got notice from our techs that all containers on Slave 4 are back online.

Sorry for the inconvenience.
Posted by POSTiGA, 09-12-2011, 02:05 PM

Quote:

Originally Posted by semoweb

Hello,

I just got notice from our techs that all containers on Slave 4 are back online.

Sorry for the inconvenience.

Hello,

I'm appreciate it
A+
Posted by Dustin Cisneros, 09-12-2011, 02:06 PM

Quote:

Originally Posted by POSTiGA

Hello,

I'm appreciate it

Hello,

You are certainly welcome and our apologies once again.
Posted by POSTiGA, 09-21-2011, 06:37 AM
Quote:
Originally Posted by POSTiGA
Hello,

i got call from my client about VPS down !
after try to reboot VPS from SoulusVM but not get reply from panel

and did tracert from the 2 location to my IP and get Requested timed out:
Code:
 
 16   363 ms   359 ms   367 ms  ae-1-8.bar1.Orlando1.Level3.net [4.69.137.149]
 17   364 ms   366 ms   375 ms  HostDime.com-10G-ethernet.core1.level3.net [67.3
0.140.2]
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
any SemoWeb customer here ?
Hello,

again with the same story
VPS is down for half a day
Code:
 10   346 ms   348 ms   346 ms  TenGigabitEthernet6-3.1101.ar5.DCA3.gblx.net [20
6.57.3.233]
 11   373 ms   376 ms   375 ms  gw.1ge.globalcrossing.com [64.214.70.10]
 12   383 ms   376 ms   376 ms  core-10gigabit-ethernet-peering.dimenoc.com [72.
29.88.34]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *
Posted by POSTiGA, 09-21-2011, 07:38 AM
5 reply with the same answer !
Code:
Hello,

I'll check this and get back to you with an update. Please be awaited.
Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

:: Noah Riley
:: Support Department, Semoweb Solutions
SemoWeb - Web Hosting Made Easy
http://www.semoweb.com/
1-877-706-SEMO(7366)
Posted by POSTiGA, 09-21-2011, 10:31 AM
Last Update: VPS down for 10hrs
Code:
Hello,

Please be informed we are facing issue due to fault with motherboard and cables which is connected.

Our network engineers are working on this issue to get the server back online.

I will keep your posted. Thanks for your patience and co-operation.





Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

:: Noah Riley
:: Support Department, Semoweb Solutions
SemoWeb - Web Hosting Made Easy
http://www.semoweb.com/
1-877-706-SEMO(7366)
Posted by POSTiGA, 09-22-2011, 03:11 PM
Last Update
Code:
Hello,

Still the data migration is in progress and once this has been completed servers will be shown online on solusVM.

Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

:: Noah Riley
:: Support Department, Semoweb Solutions
SemoWeb - Web Hosting Made Easy
http://www.semoweb.com/
1-877-706-SEMO(7366)
Posted by Dustin Cisneros, 09-22-2011, 03:38 PM
Hello,

That's correct host dime is still doing the rsync due to the fsck which caused missing dependencies. We as well as host dime are doing our best to restore service asap.
Posted by POSTiGA, 09-25-2011, 04:21 AM
Still cant connect to VPS !!!!!!
Posted by Dustin Cisneros, 09-25-2011, 01:22 PM

Quote:

Originally Posted by POSTiGA

Still cant connect to VPS !!!!!!

What is your most recent ticket id?
Posted by POSTiGA, 09-26-2011, 11:12 AM

Quote:

Originally Posted by semoweb

What is your most recent ticket id?

View Ticket #136839 closed without notification !!!!!!
Posted by Dustin Cisneros, 09-27-2011, 12:19 PM

Quote:

Originally Posted by POSTiGA

View Ticket #136839 closed without notification !!!!!!

Hello,

Its been resolved.