ubiquityservers down

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Posted by inteltechs, 09-16-2011, 11:57 AM
ubiquityservers is down from everywhere
Posted by shahzadgodil, 09-16-2011, 12:00 PM
I received this

At approximately 6:00 AM facility local time, our Chicago 1/3 network experienced an unexpected service interruption. We determined the cause of the issue to be a malfunction in one of our edge routers servicing the facility. We are in the process of working with the device manufacturers TAC to determine the cause of the issue and proper resolution to avert any future problems. Clients can expect to see a momentary interruption in service which should last no longer than 10 minutes. Updates will be posted here as soon as they become available. Should you have any questions or need any assistance relating to this matter, please do not hesitate to contact our support team by creating a support ticket http://support.ubiquityhosting.com
or calling 1-866-438-8247 or +1-480-212-1710 (International).
Posted by Mbatch, 09-16-2011, 12:21 PM
Edit

Our Chicago nodes just came online.
Posted by zomgmike, 09-16-2011, 12:58 PM
Howdy,

Thank you for patience this morning, downtime is never fun for anyone.

We'll be posting a full RFO on https://support.ubiquityhosting.com/ as soon as we figure out precisely what went wrong, the steps taken to fix it, and how we'll prevent it in the future. You can expect that RFO sometime between a few hours from now and a few days from now, depending on how long it takes to sort through all that information and formulate it into plain English.
Posted by shahzadgodil, 09-16-2011, 01:02 PM
http://support.ubiquityhosting.com/ is still down. Can you please check? I cannot submit ticket.
Posted by zomgmike, 09-16-2011, 01:29 PM
Just saw your post, it's up for me, is it up for you now?
Posted by shahzadgodil, 09-16-2011, 01:45 PM
It is up now. Thanks
Posted by Scott.Mc, 09-16-2011, 01:50 PM
Down again for me.
Posted by John Seena, 09-16-2011, 02:25 PM
we're still without all access. anyone else?
Posted by zomgmike, 09-16-2011, 02:28 PM

Quote:

Originally Posted by John Seena

we're still without all access. anyone else?

Have you tried contacting our support team at https://support.ubiquityhosting.com/

Most clients should be back up, but if you're not, definitely submit a ticket so we can look into it.
Posted by John Seena, 09-16-2011, 02:38 PM
I'm told we have a open ticket and, yeah, we are still 100% DOWN. Have been completely down now for 3 hours and 34 minutes (as of 12:36pm MDT)