BurstNET network issues ?

Portal Home > Knowledgebase > Industry Announcements > Web Hosting Main Forums > Providers and Network Outages and Updates > BurstNET network issues ?

Posted by ishan, 09-26-2011, 04:17 PM
Some of our servers are down and we are unable to access support.burst.net and service.burst.net .
Posted by MrRadic, 09-26-2011, 04:25 PM
Everything is working from New York, NY.
Posted by ishan, 09-26-2011, 04:27 PM

Quote:

Originally Posted by MrRadic

Everything is working from New York, NY.

Support and Service. are back online. Our servers still down, however.

I checked all links via host-tracker.com and they showed down from all locations when I posted.
Posted by lonea, 09-26-2011, 04:28 PM
Definitely down.

The support site is showing 500 error as well.

64.120.147 range
64.120.214 range
184.82.154 range
Posted by ishan, 09-26-2011, 04:31 PM

Quote:

Originally Posted by lonea

Definitely down.

The support site is showing 500 error as well.

Yes, it is now showing

Couldn't execute statement: Server shutdown in progress; stopped at include/subs.cgi line 2833.

Hope its not a power outage

Probably entire 184.82 ? as I have 184.82.130 , 184.82.156 , 184.82.152 all down.
Posted by ishan, 09-26-2011, 05:02 PM
http://forums.burst.net/showthread.p...Scranton-PA-US
Posted by BudWay, 09-26-2011, 05:34 PM
Very long dc down time...
Posted by ishan, 09-26-2011, 06:25 PM

Quote:

Originally Posted by BudWay

Very long dc down time...

2 hours+ downtime later, all I am getting is that it is a Network issue and there is no ETA.
Posted by lonea, 09-26-2011, 06:31 PM
Hopefully somebody from Burst can comment on this.
Posted by lonea, 09-26-2011, 06:41 PM
Seems like their peering is completely messed up.

Quote:

traceroute to bc (64.120.147.x), 30 hops max, 40 byte packets
1 10.0.1.1 (10.0.1.1) 1.370 ms 1.025 ms 1.808 ms
2 192.168.0.1 (192.168.0.1) 4.673 ms 5.142 ms 5.493 ms
3 lo-100.lns02.tor.packetflow.ca (206.248.154.122) 22.114 ms 26.409 ms 27.160 ms
4 2110.ae0.bdr01.tor.packetflow.ca (69.196.136.34) 27.493 ms 28.512 ms 28.229 ms
5 peer1.bdr02.tor.packetflow.ca (64.34.236.121) 29.824 ms 32.617 ms 32.913 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

Posted by BudWay, 09-26-2011, 06:49 PM
The problem its not peering
Posted by RS Shamil, 09-26-2011, 07:06 PM
Hello,

There is currently an isolated service outage affecting a small portion of their Scranton, PA US facility. It seems that your server has been affected.

Their Engineers are working to diagnose the problem and they will have service restored as soon as possible.

They are sorry for any inconvenience.
Posted by Bkil, 09-26-2011, 07:54 PM
From the burstnet thread http://forums.burst.net/showthread.p...Scranton-PA-US

Quote:

We have determined that a critical piece of equipment abruptly failed, causing an unexpected loss of power to servers located in a small segment of the Scranton, PA US datacenter. Electricians are on site and diligently working to restore service to the affected machines as quickly as possible.

Again, we sincerely apologize for any inconvenience.

Posted by ishan, 09-26-2011, 07:58 PM
ohh, awesome, they said Network issue on the phone .
Posted by Bkil, 09-26-2011, 10:18 PM
From the burstnet thread http://forums.burst.net/showthread.p...Scranton-PA-US

Quote:

Thank you for your patience.

Power has been restored to the affected segment of the facility. Our technicians are now ensuring that individual machines are properly booted.

If you have an open request in our support system and detect that your server is responding to connections, please close your ticket. This will greatly help us to quickly update those customers who are still experiencing problems.