What happen to Autumnnetworks?

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Posted by hehazone, 10-05-2011, 10:52 AM
My reseller account with them are completely down from here.
Cannot login with my dedicated IP, only with the main site IP, all my files in are gone in Cpanel R1Soft cannot restore it as well...

Anyone be able to contact Joe?

Rice, Joe joe@autumnnetworks.com
Autumn Networks
4460 Revere Drive
Virginia Beach, Virginia 23456
United States
+1.7576091232

Just looked at their domain whois:
Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: AUTUMNNETWORKS.COM
Created on: 07-Oct-09
Expires on: 07-Oct-11
Last Updated on: 07-Oct-10

Seems that there is no hope
Posted by Billy Beergoggles, 10-05-2011, 10:58 AM
Looks like another one bits the dust by the whois info
Posted by KMyers, 10-05-2011, 12:08 PM

Quote:

Originally Posted by Billy Beergoggles

Looks like another one bits the dust by the whois info

Yeh, they better renew that quickly. I do find it strange that the OP can log into their WHM account, Do you have a username and password for another domain on your account. It could be mixed up ownerships
Posted by iDeq, 10-05-2011, 05:22 PM
I'm with them too, all my sites there are still down but I'm able to login to cpanel and ftp using IP address, domain name cpanel seems out of date tho'. I can (and have) contacted them via a support ticket and this is what they say:

Quote:

This issue was related to moves the data center did at our request however they in the process have caused several dns issues for multiple clients. We are working with them at this time to sort things out as quickly as possible.

Regards,
Joe R.

however I've still had nearly 24 hours of downtime. Luckily I spotted this and moved my busy sites to backup hosting (everyone should have a backup).
I can view my sites using http IP/~username and still log in to whm but this needs to be sorted asap, domains are showing blank pages like there's no index files, the files are there in ftp tho'. They've had a few issues recently and not done themselves any favors imho. If it ain't broke don't fix it I say. Unfortunately it looks like they tried to fix it anyway and now it's proper broke.
Posted by Autumn Networks - Joe, 10-05-2011, 05:52 PM

Quote:

Originally Posted by Billy Beergoggles

Looks like another one bits the dust by the whois info

I would appreciate you not comment on things you have no knowledge of....

To our clients, we are still here and not trying to hide anything as some folks might want you to believe. Recently we began migrating accounts to new hardware to allow for growth, white label accounts, etc. however we quickly discovered that the hardware we were to be using, was not going to work for our business model.

We tried several approaches at the request of the data center and ultimately came to the conclusion to move back to our chicago1 server for the time being. I contacted the data center to assist with the account moves, giving specific instructions about retaining DNS, IP assignments, etc however that was not done. Since late last evening, we have been experiencing issues as a result of the failed migration, which should have been almost seamless. I have been in close contact with the data center all day to resolve the issue, which they assured me they are working diligently on.

I would like to once again apologize to those customers whose accounts are affected, as not all accounts are and we will be happy to provide compensation to those which were affected.

If you are a client and have any account specific questions or issues, we ask you please open a ticket with our support department, and we will happily address the issue with you there, as this is not our support forum.

We once again sincerely apologize for this and hope to have it resolved soon. We do thank you for being our customer, and truly do appreciate your business and patience.

Regards,
Joe Rice
Posted by Billy Beergoggles, 10-05-2011, 06:04 PM

Quote:

Originally Posted by Autumn Networks - Joe

I would appreciate you not comment on things you have no knowledge of....

Joe a domain that expires in 2 days does not look good no matter what or who you know.

Quote:

Originally Posted by Autumn Networks - Joe

To our clients, we are still here and not trying to hide anything as some folks might want you to believe. Recently we began migrating accounts to new hardware to allow for growth, white label accounts, etc. however we quickly discovered that the hardware we were to be using, was not going to work for our business model.

We tried several approaches at the request of the data center and ultimately came to the conclusion to move back to our chicago1 server for the time being. I contacted the data center to assist with the account moves, giving specific instructions about retaining DNS, IP assignments, etc however that was not done. Since late last evening, we have been experiencing issues as a result of the failed migration, which should have been almost seamless. I have been in close contact with the data center all day to resolve the issue, which they assured me they are working diligently on.

I would like to once again apologize to those customers whose accounts are affected, as not all accounts are and we will be happy to provide compensation to those which were affected.

If you are a client and have any account specific questions or issues, we ask you please open a ticket with our support department, and we will happily address the issue with you there, as this is not our support forum.

We once again sincerely apologize for this and hope to have it resolved soon. We do thank you for being our customer, and truly do appreciate your business and patience.

Regards,
Joe Rice

But this still does not explain why you have not renewed your Domain Name. Not trying to be an arse just a valid concern for anyone doing or looking to do business with you.
Posted by Autumn Networks - Joe, 10-05-2011, 06:06 PM

Quote:

Originally Posted by hehazone

My reseller account with them are completely down from here.
Cannot login with my dedicated IP, only with the main site IP, all my files in are gone in Cpanel R1Soft cannot restore it as well...

Anyone be able to contact Joe?

Rice, Joe joe@autumnnetworks.com
Autumn Networks

Just looked at their domain whois:
Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: AUTUMNNETWORKS.COM
Created on: 07-Oct-09
Expires on: 07-Oct-11
Last Updated on: 07-Oct-10

Seems that there is no hope

hehazone, our site as well as our support center has been open and accessible the entire time this has been going on...did open a ticket regarding your issue or send an email to me directly? I would like to know in case I missed something along the way...
Posted by anon-e-mouse, 10-05-2011, 06:11 PM

Quote:

Originally Posted by Billy Beergoggles

Joe a domain that expires in 2 days does not look good no matter what or who you know.

It has been renewed now. Easy oversight.
Posted by Autumn Networks - Joe, 10-05-2011, 06:13 PM

Quote:

Originally Posted by Billy Beergoggles

Joe a domain that expires in 2 days does not look good no matter what or who you know.

But this still does not explain why you have not renewed your Domain Name. Not trying to be an arse just a valid concern for anyone doing or looking to do business with you.

I appreciate your concern, however frankly you have no business or right to make assumptions and question things such as you have, especially since it seems you are doing nothing more than trolling here to begin with. There has and always will be a constant and open line of communication with our client base, regardless of your train of though or opinion. The simple fact that our domain name expires in the same week as this issue really is nothing more than coincidence at best. I assure you we are not the only group to ever have an expiring domain name, as it seems to be a pretty common thing I would imagine. Domain names get renewed all the time, some sooner than others, and some later than others. Nonetheless they are renewed now, so please ease your trolling..

Again, I would greatly appreciate if you refrain from making inappropriate comments regarding issues you really have no knowledge or investment in.
Posted by Ekshi, 10-06-2011, 04:24 AM
my reseller account is down more than 24 hours too.i am with autumnnetworks for 2 months and had no problem tbh, and joe was helpful so i guess i ll wait for 24 hours more before start looking for another host.i hope joe fix this and saves me from all that transfering toruble.
Posted by iDeq, 10-06-2011, 04:41 AM
Well I'm on my second day of downtime now and tbh I find this unacceptable. I shall be spending the rest of today moving my sites while I still have access to them, it's not what I had planned but needs must. I'm already looking for a suitable replacement although I do have a "plan B" already. It's just so damn inconvenient, I don't need all this extra work but I have traffic I don't want to lose and sites I rely on.
Posted by Ekshi, 10-06-2011, 04:52 AM
i am on new year promotional plan it was really a nice offer , i hope i dont have to transfer.
Posted by iDeq, 10-06-2011, 06:06 AM
Now I can't even get their website autumnnetworks.com, it's 404'd so I can't update or put in new tickets anymore. Attn Joe: You should get this fixed as a matter of priority now (I can't send PM's yet).

I can still get access to my sites thru' IP #'s for cpanel and ftp and I have now backed up all files and databases. The great move has begun. I do have another problem but I can't submit a ticket yet. It's all gone FUBAR.
Posted by cpoalmighty, 10-06-2011, 07:26 AM
iDeg, if you can log in via ftp I would recommend taking and immediate back up of your site just in case of anything.

autumnetworks, please communicate with your clients on a daily basis because it is very hard to experience at least an hour of downtime. I dont mean this in a bad way, I am just providing some advice because not even I can access your site at the moment and it looks bad on your company's part. If you promised within 24 hours to have the issue resolved and 24 hours is near, you should seek to make a statement to simply update your loyal clients of the progress during that time and affix another date of resolution.
Posted by cd/home, 10-06-2011, 07:31 AM
To further more what Autumn Networks is saying:

Whenever a thread like this comes about here pops up the assumers and the sig spammers telling folks to make backups "just in case"...

Its time people got their act together and stopped this petty game!
Posted by anon-e-mouse, 10-06-2011, 07:32 AM
Moved to outages.
Posted by Ekshi, 10-06-2011, 08:05 AM
for those who can still access their files that means your sites are still there and can connect to whm using your ip. i am not an expert but here is what i did to at least get sites back. edit your dns zones using whm panel to point them back to your original ips (or just reset them if ips in your "list accounts" tab are correct). and after you clear your dns cache all is back. or i guess you can wait joe to do it for you his own site seems to have the same problem because of that moving back to chicago server. hope he'll be back soon with some answers.
Posted by iDeq, 10-06-2011, 09:48 AM
I do wish "some people" would read comments properly before posting their tuppence worth, it would be more helpful than stating the obvious or REPEATING what's been said already. Be nice if they got the name right too.

It appears autumn networks is back up again now but damage has been done to reputations and will take some re-building. I wish Joe all the luck because he's going to need it. I have been a happy customer of his for a year or so but I have been let down of late, whether his fault or not, it's a shame tbh. Let's hope lessons have been learned.

I will be keeping a close eye on developements, I would like to stay but nothing is certain now.
Posted by Autumn Networks - Joe, 10-06-2011, 05:55 PM
As previously stated, we are not using WHT as a support forum however I will oblige the folks who have posted here and answer their queries...All tickets opened with us are being handled and answered as fast as we can, and we are not making any promises as to when things will be up and running. We are still working closely with the data center to have the remaining account's data synched and now the DNS files corrected as they completely erased the original zone files during the failed migration. This would explain why sites are resolving to incorrect IP addresses, or not at all.

We hope to have all issues cleared up sooner than later however I am not in a position to offer any type of concrete ETA for that. Please continue to contact us via our help desk with any issues, queries, or concerns and we will be happy to pass along any information we have at that time.

Again I would like to apologize for those affected and thank you again and again for your patience while we work to resolve this. If has certainly opened our eyes in regards to contingency plans for issues like this and we hope to avoid any problems like this moving forward.

Regards,
Joe
Posted by Pablocito, 11-15-2011, 05:54 PM
My reseller account is completly down to me right now AGAIN, and I sent 2 E-Mails to support without any answer...
All my websites are down since yesterday (Around 22 hours ago) when I sent the first E-Mail to support (As I can't access their website to open a support ticket via WHMCS). The system generated a support ticket number (Ticket ID: 480737) 11/14/2011 22:40 (GMT -2). I had NO ANSWER and now I sent another E-Mail (Ticket ID: 786699) 11/15/2011 19:30 (GMT -2) AND I'm asking here too, trying to get some answer from JOE.
He always replied all my tickets very fast, but now I have nothing !

I made some tests, and I can access their site using some web-based proxies, but I can't access directly and neither my clients (that are asking me about the downtime). So, to check if it is not MY SIDE issue, I performed a ping test from a ping web-based site (At just-ping dot com) and I got a LOT of Packets Lost (You can check it too !!!) so, certainly there is a big issue with their servers, but I have no answer, no clue and all my clients calling me about websites down, E-Mails down...

Does anyone having the same problems? And Joe, are you there???
Posted by iDeq, 11-15-2011, 06:13 PM
I'm with autumn networks and I have no such problem (touch wood), they've been up to their usual high standard since the datacenter issue 6 weeks or so ago. Have you tried to ping your sites from a command window? I've never used a third party site for that. Type "cmd" (without quotes) into your Start > Run box and the type "ping domain.com" (again without quotes, replace domain.com with your domain name) and see what you get. I managed to lock myself out of the system by trying to log on too fast/often, but that's the only problem I've had recently and it was user error. Sorry to hear of your problems.
Posted by Pablocito, 11-15-2011, 07:04 PM
iDeq,

Thanks about your reply and your help, but I had already tried to ping my sites from command window (my main site is dofuturo(dot)com). And also their site autumnnetworks(dot)com - (I can't post urls due to my few posts...) and all packages was lost.
Also trace route can't finish... So I'm using a third part site to show them that their site IS with some issue... BUT from some servers, everything seems to be ok (for a while...). So, If you go to just-ping(dot)com and put there the url autumnnetworks(dot)com the website will execute a lot of ping tests from different locations (Please, check it yourself!) and you will see that there is a LOT of Lost Packets...
I hope that you don't have any issue with your sites, but you can try to ping your sites from just-ping to check if they are accessible from another locations than your computer...
Thats it, and I'm just asking here too because of Joe (that like I told, always replied my tickets really fast) still not answer any of my tickets!
Posted by Autumn Networks - Joe, 11-15-2011, 07:09 PM
Your ticket was answered. I did remove 2 Ip addresses from our firewall block list as explained in your ticket. Also there is not a network issue as explained in that same ticket and using those ping sites like that will also cause them to be blocked by our firewall.

This is not a support forum for Autumn Networks and we will not be addressing your issues here any further. Please reply to your ticket with any other issues or concerns.

Also for the record, here is a ping test from my location in the US:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Joe>ping 173.236.15.188 -t

Pinging 173.236.15.188 with 32 bytes of data:
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=40ms TTL=53
Reply from 173.236.15.188: bytes=32 time=45ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=45ms TTL=53
Reply from 173.236.15.188: bytes=32 time=61ms TTL=53
Reply from 173.236.15.188: bytes=32 time=41ms TTL=53
Reply from 173.236.15.188: bytes=32 time=46ms TTL=53
Reply from 173.236.15.188: bytes=32 time=45ms TTL=53
Reply from 173.236.15.188: bytes=32 time=48ms TTL=53
Reply from 173.236.15.188: bytes=32 time=41ms TTL=53
Reply from 173.236.15.188: bytes=32 time=41ms TTL=53
Reply from 173.236.15.188: bytes=32 time=45ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=45ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=41ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=41ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=47ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=45ms TTL=53
Reply from 173.236.15.188: bytes=32 time=47ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=144ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=44ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=45ms TTL=53
Reply from 173.236.15.188: bytes=32 time=42ms TTL=53
Reply from 173.236.15.188: bytes=32 time=47ms TTL=53
Reply from 173.236.15.188: bytes=32 time=45ms TTL=53
Reply from 173.236.15.188: bytes=32 time=45ms TTL=53
Reply from 173.236.15.188: bytes=32 time=41ms TTL=53
Reply from 173.236.15.188: bytes=32 time=45ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53
Reply from 173.236.15.188: bytes=32 time=43ms TTL=53

Ping statistics for 173.236.15.188:
Packets: Sent = 71, Received = 71, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 144ms, Average = 44ms
Control-C
^C
C:\Users\Joe>