SemoWeb is down again? [merged]

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Posted by khurramalvi, 10-08-2011, 04:26 AM
Hi,

I reported SemoWeb team that VPS is down 12hrs ago. I haven't receive any updates. Seems to be like Slave 3 is down from last 12hrs.

Anybody facing the same issue.
Posted by multiplecloud-zid, 10-08-2011, 04:49 AM
Yes, It's down for me I am on slave3 and slave10. Both are down. Hope nothing to be serious.

Dustin, any update for this issue. 2 VPS at florida, both are down.
Posted by khurramalvi, 10-08-2011, 05:01 AM
I hope there will be an explanation of downtime.

Also I notice that solusvm panel has been changed on Slave 3 node.
Posted by multiplecloud-zid, 10-08-2011, 05:05 AM
Is this SolusVM version update? I see it already update for a while.
Posted by khurramalvi, 10-08-2011, 05:08 AM
Seems to be like. Or may be I check panel lately.
Posted by GlobalNH Xinen, 10-08-2011, 06:29 AM
DOWN! This is very upsetting.
Posted by patriot1973, 10-08-2011, 06:39 AM
Every once in a while I have a stumble with Semoweb and never really anything bad to say. My server has been up steady for over a month with no extended downtime, so I guess that's good. But, on 10/7/11 as I was in the middle of updating my site, it went down. Did a traceroute, confirmed it's dead at the server. Checked Semo's server status page and it shows it's down too. (In fact, 2 other servers listed were down.) Sent in a ticket, no response other than being placed "In Progress". Six and half hours later with not hearing anything, I open a new ticket and ask what's going on. I get this response:

Hello,

I apologize for the troubles caused you. We are still working on it and will update you once this has been solved.

Please stand by for further updates.

Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

:: Noah Riley
:: Support Department, Semoweb Solutions

~~~~~~~~~~~~~~~~~~~~~~~~~

As of this morning, 16 Hours later still down!
Posted by patriot1973, 10-08-2011, 09:36 AM
Now at 20h 3m 48s down. No response from anyone. Thankfully I just did a full backup 2 days ago. Unfortunately, customers are asking me why they can't get to their site on a Friday Night/Saturday morning to do some work, and I just launched a new advertisement campaign. Terrific! There goes my reputation and/or sales! Thinking I should just go fishing for the day and drink a few beers to take my mind off it and let the hours continue to pass by as my business flounders since it's out of my hands...
Posted by khurramalvi, 10-08-2011, 09:40 AM
I am in s similar situation, clients asking me when it will be up and I have no clue whatsoever. No reply from Semoweb. It is professional by any mean?

Quote:

Originally Posted by patriot1973

Now at 20h 3m 48s down. No response from anyone. Thankfully I just did a full backup 2 days ago. Unfortunately, customers are asking me why they can't get to their site on a Friday Night/Saturday morning to do some work, and I just launched a new advertisement campaign. Terrific! There goes my reputation and/or sales! Thinking I should just go fishing for the day and drink a few beers to take my mind off it and let the hours continue to pass by as my business flounders since it's out of my hands...

Posted by cd/home, 10-08-2011, 10:13 AM
This seems to be a regular recurring thing for SemoWeb as of recent...
Posted by patriot1973, 10-08-2011, 10:56 AM

Quote:

Originally Posted by cd/home

This seems to be a regular recurring thing for SemoWeb as of recent...

Like I said before, I haven't really ever had major problems with them. It's always frustrating to have your site go down for an hour or so, but after more than 20 hours at this point, it's got me VERY worried since I do run a business from it.

Here's for everyone to verify the server status:

http://semoweb.com/billing/serverstatus.php
Posted by JaJae, 10-08-2011, 10:57 AM

Quote:

Originally Posted by patriot1973

Now at 20h 3m 48s down. No response from anyone. Thankfully I just did a full backup 2 days ago. Unfortunately, customers are asking me why they can't get to their site on a Friday Night/Saturday morning to do some work, and I just launched a new advertisement campaign. Terrific! There goes my reputation and/or sales! Thinking I should just go fishing for the day and drink a few beers to take my mind off it and let the hours continue to pass by as my business flounders since it's out of my hands...

You shouldn't have gone with a budget host if your reputation and business was on the line.
Posted by multiplecloud-zid, 10-08-2011, 12:26 PM
Still finding an update from Semoweb. At least annoucement for what's going on to show you are caring your customer.
Posted by killerbud, 10-08-2011, 01:22 PM
No updates from them and no email response. Not looking good wish I knew what was going on Why are they not updating there customers?
Posted by killerbud, 10-08-2011, 01:25 PM
Server30 is back on line at this time
Posted by WebsiteIntegrations, 10-08-2011, 01:54 PM

Quote:

Originally Posted by cd/home

This seems to be a regular recurring thing for SemoWeb as of recent...

may just be easier to start posting when it is up
Posted by httpEasy, 10-08-2011, 02:23 PM

Quote:

Originally Posted by JaJae

You shouldn't have gone with a budget host if your reputation and business was on the line.

Seems like everybody has to learn their own lessons.
Posted by Cloudstra, 10-08-2011, 05:29 PM
Are they a one man show? I ask this because not getting back to a customer who's VPS has been down for 20+ hours is very strange.
Posted by pajudhai, 10-08-2011, 06:36 PM
Now downed more than 24hrs.
Posted by rodrigo olivares, 10-08-2011, 08:28 PM
server 31 still down!!!!
Posted by hwg33k, 10-08-2011, 08:54 PM
am still waiting. man, i get to work on weekends and this !!!!
now on angry birds level 20. any other ideas ?
Posted by JaJae, 10-08-2011, 09:00 PM

Quote:

Originally Posted by hwg33k

am still waiting. man, i get to work on weekends and this !!!!
now on angry birds level 20. any other ideas ?

Backup and move. Dustin isn't even posting on Twitter. No desire update customers or work diligently on this.
Posted by multiplecloud-zid, 10-08-2011, 11:25 PM
Hello your issue has been resolved. --> on twitter is only one information after it's backup.

What's the reason for long downtime?
Posted by JaJae, 10-09-2011, 12:27 AM

Quote:

Originally Posted by multiplecloud-zid

Hello your issue has been resolved. --> on twitter is only one information after it's backup.

What's the reason for long downtime?

Poor server management is probably the honest answer, but I doubt you'll get a straight up or honest answer from a host who ignored their clients for over a day. Live and learn, time to move on.
Posted by trax2, 10-09-2011, 12:32 AM
this is 2nd time to happen with in a month, time to packup and move I think

Yup over 24 hours now...
and counting...
Posted by pajudhai, 10-09-2011, 01:34 AM
Now Dallas, TX up!!
Posted by stillkavey, 10-09-2011, 12:15 PM
There is still one server that says the HTTP service is down. My site is working now but Im guessing not everyones is. They tell me they were investigating something illegal or something and thats why all of their servers are down? I dont buy it for one minute. I am done with this company.
Posted by patriot1973, 10-09-2011, 12:23 PM

Quote:

Originally Posted by JaJae

You shouldn't have gone with a budget host if your reputation and business was on the line.

Well when I first started out with 0 clients I had to find a plan that would be affordable until I built up enough clients/revenue that would pay for a move to a better setup/provider. I'm at that point now and this very well might have been the straw that broke the camel's back for me. No excuse now not to move somewhere else. I have enough clients to upgrade.

Thanks for pointing out the obvious, though.
Posted by JaJae, 10-09-2011, 12:31 PM

Quote:

Originally Posted by patriot1973

Well when I first started out with 0 clients I had to find a plan that would be affordable until I built up enough clients/revenue that would pay for a move to a better setup/provider. I'm at that point now and this very well might have been the straw that broke the camel's back for me. No excuse now not to move somewhere else. I have enough clients to upgrade.

Thanks for pointing out the obvious, though.

No offense, but if you can't afford a reliable VPS or a reseller account to carry you over until you find a few clients you probably weren't ready to start your business. I mean this with all respect.
Posted by patriot1973, 10-09-2011, 12:36 PM
Looks like we're back up now. What a crock of...

Hello,

We are deeply apologize for the troubles caused. This issue has been fixed it now.

Please access the your domain via browser, If not please update the so that we can go ahead and investigate it for you further.

Once again I apologize for the troubles caused.

Thanks for your understanding.

Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

:: Noah Riley
:: Support Department, Semoweb Solutions
SemoWeb - Web Hosting Made Easy
~~~~~~~~~~~~~~~~~~~~~

Followed by:

I apologize for the inconvenience caused , Your account is loading fine now, Kindly check it from your end.

The reason for the down is legal investigation on a abuser we had.

Please do assist us, if you need further assistance.

Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

:: Noah Riley
:: Support Department, Semoweb Solutions
SemoWeb - Web Hosting Made Easy
~~~~~~~~~~~~~~~~~~~~~~

Does any of that make sense to the more seasoned providers out there? They had 3 different servers down at the same time according to their own server status page. And, the crazy thing is that if you check their status page now, it shows this for the particular server that I'm on (Server 31):

Server30 0.20 13 Days 19:15:30
Server31 US Florida 0.42 3 Days 02:51:01

Server 30 was also down at the same time, as well as Server 1. How can they show UP as 13 and 3 days, respectively when they were down?

So to wrap this up, here's the total downtime for me:

DOWN: 10/07/2011 1:25:33PM 10/08/2011 10:55:33AM 21h 30m
UP: 10/08/2011 10:55:33AM 10/08/2011 11:10:34AM 15m 1s
DOWN: 10/08/2011 11:10:34AM 10/08/2011 10:10:33PM 10h 59m 59s

Can anyone recommend a good reseller that is possibly located in the DimeNoc in Orlando? Not a deal-breaker, but I'd like to have the DC in the south. Texas might even be fine.
Posted by patriot1973, 10-09-2011, 12:43 PM

Quote:

Originally Posted by JaJae

No offense, but if you can't afford a reliable VPS or a reseller account to carry you over until you find a few clients you probably weren't ready to start your business. I mean this with all respect.

That's your opinion and that's fine, but I wasn't going to go bankrupt just to "sustain" the business until it took off. As I said, I needed to first obtain enough clients to make it possible to upgrade to a better setup/provider. I'm at that point now so it's a done deal. It didn't take very long and I never had any major problems with Semoweb getting up to this point. This episode was the worst ever for me in the 7 months I've been with them. Maybe I was lucky. Maybe the way I did things doesn't make sense for you, but it worked for me and that's what matters.
Posted by JaJae, 10-09-2011, 12:43 PM

Quote:

Originally Posted by patriot1973

Looks like we're back up now. What a crock of...

Hello,

We are deeply apologize for the troubles caused. This issue has been fixed it now.

Please access the your domain via browser, If not please update the so that we can go ahead and investigate it for you further.

Once again I apologize for the troubles caused.

Thanks for your understanding.

Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

:: Noah Riley
:: Support Department, Semoweb Solutions
SemoWeb - Web Hosting Made Easy
~~~~~~~~~~~~~~~~~~~~~

Followed by:

I apologize for the inconvenience caused , Your account is loading fine now, Kindly check it from your end.

The reason for the down is legal investigation on a abuser we had.

Please do assist us, if you need further assistance.

Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

:: Noah Riley
:: Support Department, Semoweb Solutions
SemoWeb - Web Hosting Made Easy
~~~~~~~~~~~~~~~~~~~~~~

Does any of that make sense to the more seasoned providers out there? They had 3 different servers down at the same time according to their own server status page. And, the crazy thing is that if you check their status page now, it shows this for the particular server that I'm on (Server 31):

Server30 0.20 13 Days 19:15:30
Server31 US Florida 0.42 3 Days 02:51:01

Server 30 was also down at the same time, as well as Server 1. How can they show UP as 13 and 3 days, respectively when they were down?

So to wrap this up, here's the total downtime for me:

DOWN: 10/07/2011 1:25:33PM 10/08/2011 10:55:33AM 21h 30m
UP: 10/08/2011 10:55:33AM 10/08/2011 11:10:34AM 15m 1s
DOWN: 10/08/2011 11:10:34AM 10/08/2011 10:10:33PM 10h 59m 59s

Can anyone recommend a good reseller that is possibly located in the DimeNoc in Orlando? Not a deal-breaker, but I'd like to have the DC in the south. Texas might even be fine.

Semoweb has a pretty consistent problem with DDOS attacks compared to other providers, most likely due to their service and the clientele they attract. Even if you accept that, it is no excuse to ignore their customers like they did. I've seen on here many clients complain about issues and it seems if Noah has to elevate issues it takes an exceedingly long time for Dustin to respond. Whether this is only a trend on this forum or a trend for the business as a whole I do not know, but this could have been the issue as well.
Posted by JaJae, 10-09-2011, 12:44 PM

Quote:

Originally Posted by patriot1973

That's your opinion and that's fine, but I wasn't going to go bankrupt just to "sustain" the business until it took off. As I said, I needed to first obtain enough clients to make it possible to upgrade to a better setup/provider. I'm at that point now so it's a done deal. It didn't take very long and I never had any major problems with Semoweb getting up to this point. This episode was the worst ever for me in the 7 months I've been with them. Maybe I was lucky. Maybe the way I did things doesn't make sense for you, but it worked for me and that's what matters.

Best of luck to you in your endeavors.
Posted by patriot1973, 10-09-2011, 12:49 PM

Quote:

Originally Posted by JaJae

Best of luck to you in your endeavors.

Thank you. I know you didn't mean to sound like a jerk. I took the gamble going with a budget provider to get things started and I beat the odds. Had an inexcusably long outtage, nothing was damaged in the end, I have some clients to explain things to now, and then I will pack up shop and move my "family" (clients) to a better home.
Posted by patriot1973, 10-09-2011, 01:00 PM
Is this "normal" to see about once a month from my cPanel stats?:

Disk /dev/root (/) 98 %

Seems whenever this gets this high, about once a month, things stop working (Semoweb server) and I have to submit a ticket to them and show them this. An hour later, it's down to about 75%, things work again and they say they've fixed the problem. Can someone explain this please?
Posted by RSS-Artie, 10-09-2011, 03:16 PM

Quote:

Originally Posted by patriot1973

Is this "normal" to see about once a month from my cPanel stats?:

Disk /dev/root (/) 98 %

Seems whenever this gets this high, about once a month, things stop working (Semoweb server) and I have to submit a ticket to them and show them this. An hour later, it's down to about 75%, things work again and they say they've fixed the problem. Can someone explain this please?

They are most likely cleaning out tmp folders.
Posted by Dustin Cisneros, 10-09-2011, 04:22 PM
@Patriot, I have spoken with my team they are looking into that and will resolve it permanently.

@All our other clients.

As for the downtime it looks like our team got around to all the tickets.

Apologies once again for the issues you may have faced.
Posted by JaJae, 10-09-2011, 06:55 PM

Quote:

Originally Posted by semoweb

Apologies once again for the issues you may have faced.

Honest question and I doubt I'll get an answer or an honest/introspective one at that. But in what way could you have handled this situation worse? It seems to me there was absolutely no redeeming quality to the way this was handled. We can all sit here and point out all the ways it could have been handled better, but is there any way it could have been handled worse short of just closing up shop?
Posted by Dustin Cisneros, 10-09-2011, 07:29 PM

Quote:

Originally Posted by JaJae

Honest question and I doubt I'll get an answer or an honest/introspective one at that. But in what way could you have handled this situation worse? It seems to me there was absolutely no redeeming quality to the way this was handled. We can all sit here and point out all the ways it could have been handled better, but is there any way it could have been handled worse short of just closing up shop?

Hello,

I think I may have never told you but I think you should know it, You have never been a previous client of ours how ever your just in about every one of our threads claiming our service is horrible and assume you know whats going on and find that your comments may help detour clients away from us.

I never really replied to you because I am the type of person who will ignore ignorant people I have had my back and forths with you before and stopped my communication with you because of that.

You have never been a client of ours how ever once again you assume how SemoWeb operates etc, and another thing if a server is down you assume its because we are a budget provider that it simply attracts abusive clients the reality is regadless low end or high end your going to get them.

Your just an ignorant person who hasnt and I would hope not has ran a hosting business.

Stay out of my threads as you have no say as you never had direct expeirence from us.

If you were acutally trying to help the clients being affected etc that would be perfectly fine how ever you bash us constantly and its rather funny because you never have hosted with us.

Get off your high horse.
Posted by techjr, 10-09-2011, 07:33 PM

Quote:

Originally Posted by semoweb

Hello,

I think I may have never told you but I think you should know it, You have never been a previous client of ours how ever your just in about every one of our threads claiming our service is horrible and assume you know whats going on and find that your comments may help detour clients away from us.

I never really replied to you because I am the type of person who will ignore ignorant people I have had my back and forths with you before and stopped my communication with you because of that.

You have never been a client of ours how ever once again you assume how SemoWeb operates etc, and another thing if a server is down you assume its because we are a budget provider that it simply attracts abusive clients the reality is regadless low end or high end your going to get them.

Your just an ignorant person who hasnt and I would hope not has ran a hosting business.

Stay out of my threads as you have no say as you never had direct expeirence from us.

If you were acutally trying to help the clients being affected etc that would be perfectly fine how ever you bash us contasntly and its rather funny because you never have hosted with us.

Get off your high horse.

Would have sounded better to actually just answer the question...

You could've easily updated your twitter explaining what happened also.
Posted by Dustin Cisneros, 10-09-2011, 07:53 PM

Quote:

Originally Posted by techjr

Would have sounded better to actually just answer the question...

You could've easily updated your twitter explaining what happened also.

Sorry I run the business don't need you to tell me what would have been easier or how I should of.

It was due to a legal matter, and twitter was updated when the investigation was done and tickets were dealt with then.
Posted by JaJae, 10-09-2011, 08:04 PM

Quote:

Originally Posted by semoweb

Get off your high horse.

About what I was expecting. True colors are showing more and more to the public lately.
Posted by techjr, 10-09-2011, 08:52 PM

Quote:

Originally Posted by semoweb

Sorry I run the business don't need you to tell me what would have been easier or how I should of.

It was due to a legal matter, and twitter was updated when the investigation was done and tickets were dealt with then.

Twitter just tells people the situation is resolved.

Well okay your right. Your perfect.
Posted by Dustin Cisneros, 10-09-2011, 09:22 PM

Quote:

Originally Posted by techjr

Twitter just tells people the situation is resolved.

Well okay your right. Your perfect.

Thank you, and they were updated via ticket like I said once the investigation was done.
Posted by stillkavey, 10-10-2011, 12:00 AM

Quote:

Originally Posted by semoweb

Hello,

I think I may have never told you but I think you should know it, You have never been a previous client of ours how ever your just in about every one of our threads claiming our service is horrible and assume you know whats going on and find that your comments may help detour clients away from us.

I never really replied to you because I am the type of person who will ignore ignorant people I have had my back and forths with you before and stopped my communication with you because of that.

You have never been a client of ours how ever once again you assume how SemoWeb operates etc, and another thing if a server is down you assume its because we are a budget provider that it simply attracts abusive clients the reality is regadless low end or high end your going to get them.

Your just an ignorant person who hasnt and I would hope not has ran a hosting business.

Stay out of my threads as you have no say as you never had direct expeirence from us.

If you were acutally trying to help the clients being affected etc that would be perfectly fine how ever you bash us constantly and its rather funny because you never have hosted with us.

Get off your high horse.

*I* AM a current AND past customer. I feel like you guys have given me TERRIBLE service. I am even more upset now that I see you talking to these people that are trying to get answers like they are lesser people.
I have had service with you for at least 6 months now and it has been decent. Your way of handling this has NOT. You trying to make it all OK by treating others like crap is even worse.
Your trouble ticket system saying "legal problems caused all of this" is about the most ridiculous thing i have ever heard.
You guys most likely caused MANY people thousands of dollars in your ridiculous "legal" issues and NONE of us are happy and we ALL want a REAL EXPLANATION.. not some crap about how we are all wrong.
Posted by stillkavey, 10-10-2011, 12:04 AM

Quote:

Originally Posted by semoweb

Thank you, and they were updated via ticket like I said once the investigation was done.

WHAT WAS THE LEGAL ISSUE? Did MY webhost violate the laws of MY country?
Posted by Dustin Cisneros, 10-10-2011, 12:08 AM

Quote:

Originally Posted by stillkavey

WHAT WAS THE LEGAL ISSUE? Did MY webhost violate the laws of MY country?

No we did not, the issue was with a client of ours which had multiple products and was doing some illegal activity.

The issue of course has now been resolved ,
Posted by stillkavey, 10-10-2011, 12:10 AM
Explain to all of us HOW a client of yours having multiple products caused EVERY one of your servers and ALL of the rest of your clients to be without service AND YOU NOT EVEN KNOWING WHY!
Posted by Dustin Cisneros, 10-10-2011, 12:10 AM

Quote:

Originally Posted by stillkavey

*I* AM a current AND past customer. I feel like you guys have given me TERRIBLE service. I am even more upset now that I see you talking to these people that are trying to get answers like they are lesser people.
I have had service with you for at least 6 months now and it has been decent. Your way of handling this has NOT. You trying to make it all OK by treating others like crap is even worse.
Your trouble ticket system saying "legal problems caused all of this" is about the most ridiculous thing i have ever heard.
You guys most likely caused MANY people thousands of dollars in your ridiculous "legal" issues and NONE of us are happy and we ALL want a REAL EXPLANATION.. not some crap about how we are all wrong.

Not exactly jaejae is not even a client nor techjr.
Posted by stillkavey, 10-10-2011, 12:14 AM
So you only have one client? I may be the only one on this forum complaining but I am certainly not the only one that this hurt. If you were "investigating a legal issue" as your ticket system stated we would have ALL appreciated some warning so we could move our sites elsewhere. You didnt bother.. instead you said we are looking in to this (as if you had NO idea why my server was down) and then 12 hours later you said "its working for me.. try again" as though it was all my stupidity and i couldnt type MY OWN DOMAIN NAME.
Posted by khurramalvi, 10-10-2011, 02:44 AM
Slave 3 is up. I just hope that this will not happen again.
Posted by SirMarcel, 10-10-2011, 07:57 AM
ah yes, mystical problems, authorities involved, etc.etc., still having problems accepting the responsibility and dealing with complaints in that scammy businsess of yours?
Posted by techjr, 10-10-2011, 11:37 AM

Quote:

Originally Posted by semoweb

No we did not, the issue was with a client of ours which had multiple products and was doing some illegal activity.

The issue of course has now been resolved ,

Was the client on multiple servers?

Quote:

Originally Posted by stillkavey

So you only have one client? I may be the only one on this forum complaining but I am certainly not the only one that this hurt. If you were "investigating a legal issue" as your ticket system stated we would have ALL appreciated some warning so we could move our sites elsewhere. You didnt bother.. instead you said we are looking in to this (as if you had NO idea why my server was down) and then 12 hours later you said "its working for me.. try again" as though it was all my stupidity and i couldnt type MY OWN DOMAIN NAME.

Don't worry you aren't the only client that had issues. Some people stop posting once everything comes back up or don't want to say much at risk for getting suspended.
Posted by patriot1973, 10-10-2011, 02:11 PM

Quote:

Originally Posted by semoweb

@Patriot, I have spoken with my team they are looking into that and will resolve it permanently.

@All our other clients.

As for the downtime it looks like our team got around to all the tickets.

Apologies once again for the issues you may have faced.

Just an FYI Dustin, I just checked and it's now up to 99%. Almost ready for another meltdown. Might want to get on that ASAP please.

Disk /dev/root (/) 99 %
Posted by cd/home, 10-10-2011, 02:29 PM

Quote:

Originally Posted by patriot1973

Disk /dev/root (/) 99 %

Maybe its time they got some bigger drives
Posted by Dustin Cisneros, 10-10-2011, 11:32 PM

Quote:

Originally Posted by stillkavey

Explain to all of us HOW a client of yours having multiple products caused EVERY one of your servers and ALL of the rest of your clients to be without service AND YOU NOT EVEN KNOWING WHY!

No this client did not have an account with us on every server, sorry were not some tiny host.
Posted by Dustin Cisneros, 10-10-2011, 11:34 PM

Quote:

Originally Posted by techjr

Was the client on multiple servers?

Obviously.

Quote:

Don't worry you aren't the only client that had issues. Some people stop posting once everything comes back up or don't want to say much at risk for getting suspended.

Ignorant? Not many people run business like you do or would why would we suspend a client for posting on a forum?
Posted by Dustin Cisneros, 10-10-2011, 11:34 PM

Quote:

Originally Posted by stillkavey

So you only have one client?

Sure your the only one
Posted by Dustin Cisneros, 10-10-2011, 11:37 PM

Quote:

Originally Posted by patriot1973

Just an FYI Dustin, I just checked and it's now up to 99%. Almost ready for another meltdown. Might want to get on that ASAP please.

Disk /dev/root (/) 99 %

Just open a ticket and we will take care of it.
Posted by techjr, 10-11-2011, 12:00 AM

Quote:

Originally Posted by semoweb

Obviously.

Ignorant? Not many people run business like you do or would why would we suspend a client for posting on a forum?

No need to come to assumptions on your end. Client's simply don't like to take the risk to speak out no matter the company. Not all clients though.

Also making the assumption I have never used your service isn't a good assumption of you either and isn't very professional if you are unaware who I am or on who's behalf I have used the service..

Quote:

Originally Posted by semoweb

Just open a ticket and we will take care of it.

Weren't you looking into that yesterday?

But as per this sections rules I will stop posting. Have a nice day.
Posted by Dustin Cisneros, 10-11-2011, 12:04 AM

Quote:

Originally Posted by techjr

No need to come to assumptions on your end. Client's simply don't like to take the risk to speak out no matter the company. Not all clients though.

Also making the assumption I have never used your service isn't a good assumption of you either and isn't very professional if you are unaware who I am or on who's behalf I have used the service..

I would say you haven't or else you would of new when there is outages we do update our clients and you assumed we never updated there tickets after the investigation.

Quote:

Weren't you looking into that yesterday?

But as per this sections rules I will stop posting. Have a nice day.

Sure, I am aware of the issue but personally don't make it around to support people over the forums they can submit tickets its quite simple.
Posted by cd/home, 10-11-2011, 10:17 AM

Quote:

Originally Posted by patriot1973

Just an FYI Dustin, I just checked and it's now up to 99%. Almost ready for another meltdown. Might want to get on that ASAP please.

Disk /dev/root (/) 99 %

Quote:

Originally Posted by semoweb

Just open a ticket and we will take care of it.

Correct me if am wrong, But why should your clients need to open a support ticket because your server partitions are becoming full, etc

Maybe you or your "team" should be abit more pro-active regarding server management and do weekly server audits, etc
Posted by cedricd, 10-11-2011, 10:28 AM

Quote:

Originally Posted by semoweb

Quote:

Originally Posted by patriot1973

Just an FYI Dustin, I just checked and it's now up to 99%. Almost ready for another meltdown. Might want to get on that ASAP please.

Disk /dev/root (/) 99 %

Just open a ticket and we will take care of it.

You really need to manage your servers better. Clients should never have to notify their host that the shared server's hard drive is almost full. Such things should be monitored.
Posted by Dougy, 10-11-2011, 02:26 PM

Quote:

Originally Posted by semoweb

Just open a ticket and we will take care of it.

LOL really?
Posted by Dustin Cisneros, 10-11-2011, 04:57 PM

Quote:

Originally Posted by Dougy

LOL really?

Don't comprehend English ?
Posted by Dougy, 10-11-2011, 08:09 PM

Quote:

Originally Posted by semoweb

Don't comprehend English ?

I comprehend English just fine, it's just that I read your reply and felt the need to mail you fail stickers.
Posted by cd/home, 10-11-2011, 08:19 PM
I think you should take alook at Nagios...
Posted by stillkavey, 10-13-2011, 07:50 PM

Quote:

Originally Posted by semoweb

Just open a ticket and we will take care of it.

Maybe you missed my other reply to this crap. Here is a link
http://www.webhostingtalk.com/showth...25#post7730625

What is says is
***BEGIN QUOTE***
My server was also down all day yesterday. Here is a copy of my support ticket.

Client 10/08/2011 13:42
My server appears to be offline. Can you please see what is going on? Thanks

Noah Riley
Staff 10/08/2011 14:16
Hello,

We are currently working on this issue and will get back to you with an update shortly.

Please standby for further updates.

Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Noah Riley
Staff 10/09/2011 01:16
:: Noah Riley

I apologize for the inconvenience caused , Your account is loading fine now, Kindly check it from your end.

The reason for the down is legal investigation on a abuser we had.

Please do assist us, if you need further assistance.

Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Client 10/09/2011 11:03
I certainly would have appreciated it if you told me this in the beginning instead of saying we will be back with you shortly. I (apparently stupidly) have my business email on this server and I missed some important emails while you guys left me in the dark about the problem. I also host a couple of advertisement images on this server which means people who came across my ads werent even able to see them. Up until yesterday I was always happy to give you guys a good recommendation but that has definitely changed (not because of the down time.. because of the way it was handled)

Sorry to inform you that we don't have backup of any of your data or mails.

Thanks for your understanding.

Warm Regards,
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Now obviously I can say this company has taken a turn for the worse. I really thought I found a decent host for my little site. I mainly use em for email and hosting a few ad images and figured I shouldnt have many issues with them. I am gonna look into the other vps provider listed here come the 15th.
***END QUOTE***

What exactly did I get by opening a ticket? I was told at first that they have no clue why my server is down and then 12 hours later I was told

"well its working for me.. maybe you dont know how to open your own domain name"

Stop trying to defend your less than stellar help and either get rid of them and keep your customers or get rid of your customers and keep your helper. Either way it wont be long with help like that before you are out of business.
Posted by advantage-tony, 10-14-2011, 09:21 AM
Can semoweb please comment on ticket View Ticket #331878 server now down for nearly 36 hours and the ticket responses are a joke the support are just ignoring my questions about why this is off for so long
Posted by Faris Aziz, 10-14-2011, 10:03 AM
well, every week a server goes down. i got a few service with them
Posted by Dustin Cisneros, 10-14-2011, 10:33 AM
Hostdime is working on the issue, due to cpanel corrupting some of the os. All data has been migrating sense. And this is on the UK server 1 all other servers are up.
Posted by cd/home, 10-14-2011, 10:33 AM
I think its time they did a total overview of their servers and deploy some monitoring solution aswell to help them manage their servers abit better... I mean asking your clients to nofity you upon the harddrives becoming full is abit bad when its the providers responsibility after all...
Posted by advantage-tony, 10-14-2011, 10:41 AM
Can i ask why this information was not relayed on the ticket and that i had to ask here to get an answer?

What is the ETA as it has been nearly 36 hours so far

Can you also please answer the questions on my ticket and there has been no annocement on this issue to customers which i feel is rather poor support

Also can you plea
Posted by target, 10-14-2011, 10:40 PM
I don't understand why anyone is still with them ?
Posted by Faris Aziz, 10-15-2011, 10:28 AM
been a few days,
Posted by RGCTX, 10-15-2011, 07:35 PM
Just a warning for those that might go with SemoWeb

Been using them for almost a year now, never had any issues. My website has been down since 10/13/11, i emailed them the following morning seems like no real support, just canned responses saying there working on it ?

Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.

Fri, Oct 14, 2011 at 5:41 AM

I emailed them today (Saturday) and i get,

Hello,

We are working on this issue, We 'll get back to you once the issue has been fixed.

Please standby for further updates.

Warm Regards,

Sat, Oct 15, 2011 at 10:24 AM

Im guessing its been down longer, i was away a few days and a customer called me and told me the website was not working, was i aware of it.

Not very professional, its been down 24+ hours and no update.
Posted by odinson, 10-16-2011, 02:55 AM

Quote:

Originally Posted by target

I don't understand why anyone is still with them ?

Yes its time to move on!

I've learned my lessons on WHT the hard way... 4 so called hosting providers in a row.. all servers down..no support..

Stay away from CHEAP Hostings!!
Posted by advantage-tony, 10-17-2011, 03:16 AM
This is now DOWN for 3 Days

@semoweb What the hell is happening if you do want to or can not provide a servivce that customers pay you for then refund customers and provide them with backups

I do not think your customer service is good by just putting tickets on hold as soon as a customer replys and you do not answer the customers questions

IT does not take nearly 4 days to fix a OS issue or have you not paid the supplier for the server and they have switched it off ?? as that is how it feels
Posted by tumble, 10-17-2011, 08:29 PM

Quote:

Originally Posted by odinson

Yes its time to move on!

I've learned my lessons on WHT the hard way... 4 so called hosting providers in a row.. all servers down..no support..

Stay away from CHEAP Hostings!!

Words Of Wisdom
Posted by advantage-tony, 10-18-2011, 09:05 AM
@semoweb Please my answer my questions on Ticket #331878 and no more canned response as i have asked now 3 times for my questions to be answered and am just getting a canned response

I would like an answer and from management and not just canned response from what seems like a monkey
Posted by khurramalvi, 11-03-2011, 05:05 PM
It is down again, I don't remember the count now.
Posted by kimboy, 11-03-2011, 06:45 PM
Down here too, 4 hours till now and counting no any information about this issue or when will be back up again.
Posted by KMyers, 11-03-2011, 06:50 PM

Quote:

Originally Posted by khurramalvi

It is down again, I don't remember the count now.

Quote:

Originally Posted by kimboy

Down here too, 4 hours till now and counting no any information about this issue or when will be back up again.

Have you guys contacted Semoweb to see if they are aware
Posted by kimboy, 11-03-2011, 06:57 PM

Quote:

Originally Posted by KDisk

Have you guys contacted Semoweb to see if they are aware

Yes I have ticket opened but answer is "We are working on this issue and update you once it will fix." no other update or what happening with this server or when will be up again.
Posted by kimboy, 11-03-2011, 07:11 PM
My vps are back and running.
uptime remain the same.
Posted by stillkavey, 11-03-2011, 08:52 PM
What was your uptime to begin with? It had to be RIDICULOUSLY low... their service is terrible. You can count on your server being up sometimes during NON PEAK times if their spamming isnt shutting it down.

Is there any host offering a comparable service for a reasonable price? My site uses maybe .5MB and gets about 5 views a day at most. I REALLY need to find somewhere to go.
Posted by Faris Aziz, 11-04-2011, 03:15 AM
https://www.semoweb.com/billing/serverstatus.php

Yes the server was indeeed down and I was affected
Posted by khurramalvi, 11-04-2011, 06:50 AM
I got my VPS back after 5 hours. I hope servers will be stable from now on...