uptimeVPS.com down

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Posted by servermonster-ltd, 11-14-2011, 09:38 AM
They are down since yesterday night

1)SoluVM
2)Webserver
Posted by kickers, 11-14-2011, 10:52 AM
this is bad, their site seems to be down too
Posted by Martin-D, 11-14-2011, 10:53 AM
There's a whole other thread on this:

http://www.webhostingtalk.com/showthread.php?t=1086771
Posted by wbenjam, 11-15-2011, 03:07 PM
they (he) recently changed the domain to uptimevps.co but their website and control panels are not resolving. No reply to emails either, so that my £24.43 lost!
Posted by cpservr, 11-15-2011, 03:10 PM
no, it's not uptimevps.com, but uptimevps.co and it's down too.

more link: http://www.lowendtalk.com/discussion...-uptimevps/.p1
Posted by wbenjam, 11-15-2011, 03:12 PM
it's been down since Sunday, complete crap, I want my £24 back!!

Im quite close to Reading which is his registered address on a whois search, I'm tempted to pay him a visit!
Posted by mayank, 11-16-2011, 02:04 AM
they just ran away
very weak and crap support i have one windows and linux hosting from them i have applied to paypal for refund of money i have paid 95 Euro to them they are just crap
Posted by DeltaAnime, 11-16-2011, 02:37 AM

Quote:

Originally Posted by mayank

they just ran away
very weak and crap support i have one windows and linux hosting from them i have applied to paypal for refund of money i have paid 95 Euro to them they are just crap

How can they fail this quickly when it seems everyone and their dog is dropping 45 - 95EUR/ea into their paypal?

They didn't even have to pay for the first 30 days of OVH.

Francisco
Posted by wbenjam, 11-16-2011, 04:30 AM
You won't get very far with PayPal. I tried making a claim but as its a non physical product they won't do anything.
Posted by jj@24khost, 11-17-2011, 09:41 AM
file a charge back with your bank and they will get it back through paypal trust me, i just got taken by a person that did this.
Posted by mdzidic, 11-18-2011, 03:12 PM
Hello,
uptimevps.co was hosted on OVH Datacenter server, and it seems that server is down now, same as my VPS in OVH, but my VPS in Hetzner still works...

Last email from UptimeVPS:

Quote:

Dear Customer

We have had notification from OVH regarding the on going issue.

We have had the following response from them.

As per our response to several customers this is completely out of hour hands otherwise it would of been resolved a lot quicker.

Given the issue, I have asked them to wiz the hard disk out and place it into another machine. We are awaiting response of this.

From : Monitoring IPMI
For: dp66089-ovh
Date: 2011-11-07 16:30:06

The IPMI module of ns224427.ovh.net was detected as
defective and must be replaced and reconfigured
by our team. To perform this intervention,
it will be necessary to cut service to your server.

This module is necessary to restart your server hardware
as well as the KVM over IP option.
Until this is repaired, you
cannot reinstall your server.

Without response from you, the intervention will be
performed within 10 days of sending this
mail.

If you want more details on the intervention report,
please contact our technical support.

Regards,

Ken

UptimeVPS.

Posted by mdzidic, 11-18-2011, 03:30 PM
Btw: UptimeVPS.co was server which is bought at http://www.kimsufi.co.uk/
Package: Kimsufi 2G - £13.99 /month

- No comment.
Posted by uptimeVPSscam, 11-19-2011, 08:47 AM
May someone please help with the legalities of this issue? How can we take him to court?
Posted by eVox, 11-19-2011, 09:01 AM
How long have they been down now?
This seems to be slightly more than a simple IPMI refitting.
Posted by uptimeVPSscam, 11-19-2011, 09:01 AM
Several days. It´s definitely a SCAM at this stage...
Posted by Flapadar, 11-19-2011, 09:11 AM
OVH support is very slow. I wouldn't jump the gun and call it a scam.
Posted by uptimeVPSscam, 11-19-2011, 09:13 AM
Their own domain is down, they don´t answer through mail, FB or twitter. What do you think it is?
Posted by Flapadar, 11-19-2011, 09:15 AM

Quote:

Originally Posted by uptimeVPSscam

Their own domain is down, they don´t answer through mail, FB or twitter. What do you think it is?

I'm just saying, calling it a scam may be jumping the gun. Sure, do chargebacks or whatever you like, but I would leave ruining whatever reputation they have left until the fog clears, so to speak.
Posted by uptimeVPSscam, 11-19-2011, 09:19 AM
Well, they are down (at least) since the 13th. That´s six days. Can you reasonably argue that there´s a chance for this to turn right?
Posted by Flapadar, 11-19-2011, 09:20 AM

Quote:

Originally Posted by uptimeVPSscam

Well, they are down (at least) since the 13th. That´s six days. Can you reasonably argue that there´s a chance for this to turn right?

Although it is unlikely, I wouldn't rule it out just yet.
Posted by uptimeVPSscam, 11-19-2011, 09:55 AM
There´s just *no way* you can get out of something like this. Let´s face it: it was a scam.
Posted by mayank, 11-19-2011, 12:28 PM
has anyone got refund still? they not even replying on hotmail email
Posted by uptimeVPSscam, 11-19-2011, 12:44 PM
No refunds yet, but they will arrive. Tracking down uptimevps . org =)
Posted by abclution, 11-20-2011, 08:35 AM
I am a somewhat new customer with UptimeVPS. About 2 weeks prior I signed up. Since the initial signup everything has run perfectly and Ken helped me immediately with any requests.

Yes, the Solus VPS panel has been down for days (almost 10 or more) but this is due to their domain name being locked up. Since all their customer control panels link to a domain that is no longer in their control, we don't have a way to login. I think this has to due with a payment issue on OVH from what I have read.

My VPS server is on Hetzner.de (through UptimeVPS.) and continues to run perfectly.. although I do not have access to my control panel, only root access on my box. (Hopefully it doesn't crash.)

I hope Ken can come on here and tell us what has happened with his domain name.. its understandable for everything to be broken since he lost his domain. I hope he doesn't let the loss of his domain deter him from continuing the business.

My guess is that he is in the process of negotiating the return of his domain, but he should keep his customers more informed.

Everything I have typed is from reading what others have posted, my experience with Uptime and some sleuthing.

Regardless, I have started the download of all my data in case my server goes poof.
Posted by abclution, 11-20-2011, 08:51 AM
One more thing, Ken if you are unable to get your domain data back from wherever you are hosting your main site, I noticed someone did a nice thing and backed up your entire site to HTML haha..

Just search google for UptimeVPS - HTML RiP
Posted by uptimeVPSscam, 11-20-2011, 09:33 AM
Look around for the twitter and or facebook of Ken Nash.

The guy has just disappeared, trying to delete his tracks. Scam.

Even in a scenario in which he is hospitalized, or emergency X happened there's no excuse for leaving paying customers without service for 10 days.

Accept it. You have lost your money.
Posted by abclution, 11-20-2011, 09:46 AM
Well, I still have service for now.. just no ability to reboot or do anything else. Also I have no idea when my box will run out from the main provider.
All in all a terrible situation.

Also, if someone is going to scam people, and already has nothing but fake info for all the contact page.. why bother to remove all the fake info? Better to just disappear.

Very strange and sad.

With that being said, anyone wanna go in on a box Hetzner.de EQ 4 box with Proxmox?

hehe
Posted by uptimeVPSscam, 11-20-2011, 10:02 AM
Why not track down the guy and make him pay, or restore the service? I don't like being fooled to:

trackingdownuptimevps.org

=)
Posted by PulseCloud, 11-20-2011, 03:03 PM
Well, UptimeVPS.co is/was owned by Ken Nash, a resident of the United Kingdom according to the domains Whois.

Therefore, in terms of court proceedings, your best bet is to find a customer from the United Kingdom and ask them to visit their local Citizens Advice Bureau.
Civil Action does seems to be the most likely method to gain 'justice', so it might be worth looking up the ol' British/European legislation.

I sincerely hope UVPS' clients will recover from this. Best of luck to those effected.
Posted by uptimeVPSscam, 11-20-2011, 03:12 PM
Ken Nash is most likely an alias. There is, however, plenty of information about this guy online already. It's only a matter of time until someone knocks on his door and asks for his money back.
Posted by jhadley, 11-20-2011, 03:24 PM
Is this actually a scam or just a company gone bust? There's a difference between the two.
Posted by uptimeVPSscam, 11-20-2011, 03:26 PM
Yes. When a company goes bust, it pays back its customers. "Going bust" after two weeks, not answering mails, facebook, and twitter, that's a SCAM.
Posted by jhadley, 11-20-2011, 03:35 PM

Quote:

Originally Posted by uptimeVPSscam

When a company goes bust, it pays back its customers

Not if it has run out of money.
Posted by Dan-CKS, 11-20-2011, 03:53 PM

Quote:

Originally Posted by uptimeVPSscam

Ken Nash is most likely an alias. There is, however, plenty of information about this guy online already. It's only a matter of time until someone knocks on his door and asks for his money back.

Ken nash is not his name. In the LET forums we have found his OVH NIC is dp66089-ovh

For example my OVH NIC Starts with MD = Meah Daniel
Posted by freethought, 11-20-2011, 09:08 PM

Quote:

Originally Posted by uptimeVPSscam

Yes. When a company goes bust, it pays back its customers. "Going bust" after two weeks, not answering mails, facebook, and twitter, that's a SCAM.

If a company is liquidated voluntarily then it can pay back it's customers, but if a company becomes insolvent because it is unable to pay it's creditors, then there is no money to pay back the customers unless the administrators can either sell it or liquidate it for more than it owes.
Posted by cd/home, 11-20-2011, 11:31 PM
I just have to sit back and laugh at this sort of stuff, I mean people as the saying gos you get what you pay for, If you pay for an offer which is simply unsustainable the business is most likely unsustainable which in turn causes problems like this.

Heres one tip: Simply go for an established provider which is sustainable... Problem solved!
Posted by DeltaAnime, 11-21-2011, 07:23 AM
I still think he's the RackVM dude.

Francisco
Posted by Approach, 11-22-2011, 01:54 PM
I heard the company is shutting down, another one bites the dust.
Posted by Jesse-LD, 11-23-2011, 10:45 AM
I found Ash, he uses Skype and Steam:

Andy: Ash, can I get a refund on my server?
Ash: No, I am telling PayPal that it is a virtual item and they are closing the case
Andy: Why are you being a bas*ard?
Ash: hahaha
Andy: Many people hate you because of this
Ash: Good

Guess its time to do a chargeback via the bank!

Ash Skype: accid15
Ash Steam: http://steamcommunity.com/id/chungyintang/
Ash personal email: knoppixeu@gmail.com
Posted by mdzidic, 11-27-2011, 07:27 AM
And ofcourse his WHT profile:
http://www.webhostingtalk.com/member.php?u=384529
Last Activity: 11-10-11 03:39 AM

Maybe WHT could help us to track him down by last IP?
Posted by PremiumVM, 11-27-2011, 09:36 AM
Well, that looks like it. The site has gone!
Posted by TOFSWebHosting, 11-27-2011, 02:54 PM

Quote:

Originally Posted by cd/home

I just have to sit back and laugh at this sort of stuff, I mean people as the saying gos you get what you pay for, If you pay for an offer which is simply unsustainable the business is most likely unsustainable which in turn causes problems like this.

Heres one tip: Simply go for an established provider which is sustainable... Problem solved!

I agree with that post, I guess you get what you pay for.
Posted by Henrik, 11-27-2011, 03:22 PM

Quote:

Originally Posted by cd/home

I just have to sit back and laugh at this sort of stuff, I mean people as the saying gos you get what you pay for, If you pay for an offer which is simply unsustainable the business is most likely unsustainable which in turn causes problems like this.

Heres one tip: Simply go for an established provider which is sustainable... Problem solved!

Surely going with an established provider would be a tip, however laughing at those who lost their data - regardless bad practices when it comes to both who they purchase services and data-backup - is a bit rich, no?!
Posted by FluidHosting Andrew, 11-28-2011, 05:11 PM

Quote:

And ofcourse his WHT profile:
http://www.webhostingtalk.com/member.php?u=384529
Last Activity: 11-10-11 03:39 AM

Maybe WHT could help us to track him down by last IP?

That would be a good idea but I am sure that would not happen.

Has anyone won any disputes/claims via PayPal?
Posted by hclloveh, 11-30-2011, 06:19 AM
Try to make refund, but I don't hope money is back.
Posted by JayNL, 12-01-2011, 06:50 AM

Quote:

Originally Posted by Henrik

Surely going with an established provider would be a tip, however laughing at those who lost their data - regardless bad practices when it comes to both who they purchase services and data-backup - is a bit rich, no?!

no, because you need to keep backups of your own data all the time, good or bad provider
Posted by Kakashi, 12-01-2011, 07:03 AM
If it was a registered UK company you should be able to find out the company address and Dirctor details through Companies House.

By the looks of it, this seems like it was set up as a scam.
Posted by GetKVM_Ash, 12-01-2011, 08:23 AM

Quote:

Originally Posted by Kakashi

If it was a registered UK company you should be able to find out the company address and Dirctor details through Companies House.

By the looks of it, this seems like it was set up as a scam.

I seriously doubt it been a registered company or even anybody self-employed, probably just some kid needing money for Friday nights out
Posted by Kakashi, 12-01-2011, 09:13 AM

Quote:

Originally Posted by VMPort

I seriously doubt it been a registered company or even anybody self-employed, probably just some kid needing money for Friday nights out

Well it would be the first thing I would check before paying for any service.
Posted by Henrik, 12-02-2011, 11:02 AM

Quote:

Originally Posted by Jay August

no, because you need to keep backups of your own data all the time, good or bad provider

That was what I was meaning mate Rather one backup-set too many, than too little..