ServerPronto is completely inaccessible

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Posted by WannaBeGeekster, 12-08-2011, 08:31 PM
Anyone else feeling the heat? Their phones are down, their servers are down, everything is down... Not feeling very good about this situation... I understand if they use VoIP phones and their network is down that the phones will not work either.

Oh well any news or updates would be very wonderful to hear.
Posted by Chris-WS, 12-08-2011, 08:47 PM
Unfortunately couldn't access either :/ I hope everything is fine!
Posted by madchas, 12-08-2011, 08:51 PM
Yep, looks like they are down, no ping.
Posted by SrvBR, 12-08-2011, 08:57 PM
ServerPronto published cause of down?
Posted by Jeff Bee, 12-08-2011, 09:00 PM
No updates yet on their twitter account.
Posted by SrvBR, 12-08-2011, 10:00 PM
Online?

In twitter have users with online and offline.

Have news?
Posted by WannaBeGeekster, 12-08-2011, 10:31 PM
We are back online now. Service has been spotty all day and then it went down for a good hour or two. I have to admit I have been with Server Pronto for over 7 years now and this is the first problem of this magnitude I have experienced. Was pretty scary. lol.
Posted by beastserv, 12-08-2011, 11:01 PM
they had a core router miss-hap
hope everything will recover as quickly as possible..
Directly from their facebook page:

http://www.facebook.com/ServerPronto

err those routers...
Posted by WannaBeGeekster, 12-08-2011, 11:24 PM
Yes, they are the single most important part of a network. I just saw this on their twitter page as well:

https://twitter.com/#!/serverpronto
Posted by MyITGuy, 12-09-2011, 12:53 AM
Wonder if something else might be up...I received the e-mail below about two hours before they went offline...If someone obtained access to their customer list then I'm sure they could've had access to other information...

Quote:

Dear Customer,
It has come to our attention that some of our customers may have received the email below. This email was not generated by ServerPronto, and should be disregarded as a phishing scam. If you have already responded to this email by providing your credit card information, you should contact your credit company to notify them of potential credit card theft immediately. We apologize for the inconvenience.
Kind regards,
ServerPronto
-----------------

Dear
XXXXXXXXXXXXXXXXXX

Your Credit Card need to be update, as an error was detected in your Credit Card information. The reason for the error is not certain, but for security reasons, we have you credit card on hold
MasterCard XXXX XX/XX
We need you to update your information for further use of this Credit Card.

Posted by Rens, 12-09-2011, 06:25 AM

Quote:

Originally Posted by MyITGuy

Wonder if something else might be up...I received the e-mail below about two hours before they went offline...If someone obtained access to their customer list then I'm sure they could've had access to other information...

Sounds like another WHMCS hack if that is true.
Posted by SrvBR Internet, 12-09-2011, 07:22 AM
Services is 100% OnLine?

ServerPronto sended mail with problem?
Posted by leovettoor, 12-09-2011, 02:17 PM
Everyone who using WHMCS must update it ASAP.
Posted by gilbert, 12-10-2011, 03:08 AM
Down for me how about you guys?
Posted by ServerPronto, 12-15-2011, 04:53 PM
On 12/08/2011 a failure in a core router at our Miami Data Center caused an outage for a number of our customers. This problem was identified and corrected as quickly as possible, and should have not impacted our customer's service for more than 3 hours.
We profoundly apologize for any inconvenience this might have caused you. Please feel free to contact us if you have further questions.

Kind regards,
Your ServerPronto Team
Posted by jnshosts, 12-18-2011, 07:59 AM
Thanks Server Pronoto for the update!