IMountain loss of connectivity

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Posted by imountain, 12-12-2011, 01:55 PM
Dear clients

We are currently experiencing a loss of connectivity

We are diagnosing the issue and will have an ETA soon
Posted by Varadinum, 12-12-2011, 02:46 PM
still down
Posted by HumzaB, 12-12-2011, 03:06 PM
Please do update us, it's kinda frustrating.
Posted by Jordan Smith, 12-12-2011, 03:15 PM
Yes please do, Got clients shouting at me. Thanks
Posted by HumzaB, 12-12-2011, 03:18 PM
Same here hehe.
Posted by Jordan Smith, 12-12-2011, 03:35 PM
Their website is back which is a good sign haha so is their control panel.
Posted by HumzaB, 12-12-2011, 03:35 PM
Seems like it's back up.

EDIT: Jordan beat me to it Hopefully it will stay this way, no more downtime please!
Posted by Jordan Smith, 12-12-2011, 03:37 PM

Quote:

Originally Posted by HM-Humza

Seems like it's back up.

EDIT: Jordan beat me to it Hopefully it will stay this way, no more downtime please!

Yep, Just waiting for the network to come back up for my dedi server then we are all good
Posted by HumzaB, 12-12-2011, 03:42 PM
Oh damnit, some of my client's MySQL databases have crashed.
Posted by Jordan Smith, 12-12-2011, 03:44 PM
Oh dear not good, Still waiting for my server to be reachable
Posted by dmmcintyre3, 12-12-2011, 06:42 PM
Was there any power issues too? My VPS was rebooted.

Quote:

Originally Posted by HM-Humza

Oh damnit, some of my client's MySQL databases have crashed.

One of my tables crashed too.
Posted by HumzaB, 12-12-2011, 07:12 PM
Yeah, my VPS was rebooted too.

Yup, I only noticed that mine have crashed because your's crashed. Now I have 300+ DB's to repair.
Posted by vinnythejinny, 12-13-2011, 05:06 AM
One of my site is still down after 15 hours. DB seem to have crashed. Sent several emails but no one bothered to responde or fix this issue. Has to be the worst ever since i joined 4 years back. The dismal support makes me worried now.

anyone else still has issues?
Posted by vinnythejinny, 12-13-2011, 05:17 AM
anyone has a contact number for imountain? They are just not responding to any of my emails
Posted by HumzaB, 12-13-2011, 05:21 AM
I'm assuming you are direct with iMountain, my VPS is on a colo server there.

From the whois:

Quote:

Administrator, president@imountain.com
Iron Mountain Hosting
1740 Gillette Road
Pomona, CA 91768
US
909-397-0900

Posted by vinnythejinny, 12-13-2011, 05:28 AM
aha thanks. I remember calling them and you can never talk to those guys, always go to voicemail. I will try my luck

I use them for shared hosting. Had a dedi which i cancelled few months back since the site wasn't doing any massive traffic anymore.

I sent emails again about 20 mins and no one has responded yet. Lack of phone support makes me mad right now.

PS: are you server back up online?
Posted by HumzaB, 12-13-2011, 05:59 AM
I've never dealt with them directly, so wouldn't know. I have a VPS through KiloServe.

I'm back online and working fine.
Posted by vinnythejinny, 12-13-2011, 06:09 AM
aha ok. One of my server is backup and running but another has issue. The site isnt able to connect to DB. I wonder if the whole DB is down, it could be affecting many others. Its kinda depressing that no one is working on this issue for last 15 hours
Posted by vinnythejinny, 12-13-2011, 06:35 AM
finally backup online. They said they didnt get my emails coz it went to spam. Oops, anyways happy to be back online.