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Posted by Violent Injection, 12-17-2011, 11:06 AM
All my servers just went down anyone else?
Posted by BigScoots-Scott, 12-17-2011, 11:17 AM
Yes most likely another DDOS.
Posted by scooby2, 12-17-2011, 01:28 PM
We were down for about 7 minutes. I agree, most likely a DDOS.
Posted by RackFlux, 12-17-2011, 09:45 PM
My servers are currently hard down. I've noticed a bit of packet loss and at times no connectivity for short periods of time. Hopefully they're working on fixing this for good.
Posted by Violent Injection, 12-17-2011, 09:46 PM
Down aswell.
Posted by RackFlux, 12-17-2011, 09:47 PM
Appears to be back for me now.
Posted by Violent Injection, 12-17-2011, 09:48 PM
Back online.
Posted by RSS-Artie, 12-17-2011, 09:48 PM
Back up as well.
Posted by Violent Injection, 12-22-2011, 05:53 PM
And again.
Posted by JTY, 12-22-2011, 05:55 PM
Yep... this is kinda ridiculous.
Posted by grapple, 12-22-2011, 05:56 PM
This is getting ridiculous, there is never an update from the company or what they are doing to resolve.
Posted by faisius, 12-22-2011, 05:57 PM
i thought upgrading to HE was suppose to fix this
Posted by Violent Injection, 12-22-2011, 05:57 PM
Me to but it seems to be almost everyday now.
Posted by pentiumone133, 12-22-2011, 05:57 PM
I am down as of 5 minutes ago as well.

edit: (back up now)
Posted by BA-Corey, 12-22-2011, 06:11 PM
Corey,

We are currently investigating an issue with our primary routing device. We have failed over to our secondary device, and your service should be stable now. Please let us know if you have any questions.

Thanks,
Justin
Posted by JayNL, 12-23-2011, 09:15 AM
they couldn't offer a continuum anymore.
Posted by LinuXice, 01-08-2012, 01:33 PM
continuum down? just got a pingdom report
Posted by BA-Corey, 01-08-2012, 03:48 PM

Quote:

Originally Posted by LinuXice

continuum down? just got a pingdom report

I am experiencing a downtime from them as well, I'm going to check in for what the issue is.
Posted by BA-Corey, 01-08-2012, 04:08 PM
support@continuumdatacenters.com
2:03 PM (4 minutes ago)

to Corey
Corey,

Your server is currently pushing ~14 Mbps outbound. Earlier there was an issue with a power panel breaker switching off that may have caused loss of power to your equipment. This issue is currently being investigated. Are you still not able to access your server?
Posted by Violent Injection, 01-11-2012, 05:55 PM
Is it down for anyone right now?
Posted by JTY, 01-11-2012, 06:00 PM
It's up for me.
Posted by Violent Injection, 01-11-2012, 06:02 PM
Half of the people I know can't connect the other half can.
Posted by Violent Injection, 01-11-2012, 06:08 PM
There site is up all my stuff is still offline for me.
Posted by faisius, 01-11-2012, 06:14 PM
down here as well
VC,

only their home page is up. Support Ticket panel seems to be down
Posted by Violent Injection, 01-11-2012, 06:15 PM
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\>tracert continuumdatacenters.com

Tracing route to continuumdatacenters.com [69.25.250.12]
over a maximum of 30 hops:

1 2 ms 1 ms <1 ms 192.168.1.1
2 58 ms 30 ms 30 ms 107.5.66.1
3 23 ms 17 ms 12 ms te-9-5-ur02.adrian.mi.michigan.comcast.net [68.8
5.235.125]
4 21 ms 39 ms 19 ms te-0-3-0-4-ar01.taylor.mi.michigan.comcast.net [
68.86.140.85]
5 14 ms 23 ms 56 ms pos-0-6-0-0-ar01.pontiac.mi.michigan.comcast.net
[68.85.222.38]
6 47 ms 79 ms 31 ms pos-3-4-0-0-cr01.chicago.il.ibone.comcast.net [6
8.86.90.113]
7 37 ms 55 ms 30 ms pos-1-13-0-0-cr01.350ecermak.il.ibone.comcast.ne
t [68.86.88.94]
8 34 ms 46 ms 36 ms pos-1-2-0-0-pe01.350ecermak.il.ibone.comcast.net
[68.86.86.78]
9 36 ms 27 ms 31 ms 208.178.58.73
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 42 ms * * 69.25.250.12
14 * * * Request timed out.
15 57 ms * * 69.25.250.12
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Posted by Violent Injection, 01-11-2012, 06:36 PM
My guess it has something to do with HE since I am now on the internap blend.
Posted by Violent Injection, 01-11-2012, 06:59 PM

Quote:

Hello,

We are currently experiencing a routing issue with one of our upstream providers (Hurricane Electric). Customers have been reporting wide spread packet loss. We have manually flapped over to our other carrier (InterNAP) and we are seeing normal traffic levels. Once we have isolated the issue with our upstream provider (Hurricane Electric) we will bring them back into our BGP.

Please let us know if you have any questions.

Regards,

Network Operations
Continuum Data Centers, LLC

And they moved me back to the HE blend and I am down again. Why would you move people back to HE during peek hours. Why not move us during off hours?
Posted by Violent Injection, 01-12-2012, 09:51 PM
Lagging out again.
Posted by faisius, 01-12-2012, 10:03 PM
Down again

Been getting some lag and server went down
Posted by CherryJimbo, 01-12-2012, 10:05 PM
My server also lagged out for about 10 minutes.
Seems to be back up now though.
Posted by ContinuumMike, 01-12-2012, 11:19 PM
Hello

Sorry guys! We were hit with a huge DDoS that was mitigated within 15 minutes time. So sorry for any issues that may have been caused because of it.

If you are still having any connectivity issues, please send a ticket to support@continuumdatacenters.com and we will be happy to help you out!

Mike
Posted by Ceetoe, 01-17-2012, 09:50 AM
Down again? Issues with their nameservers?
Posted by scooby2, 01-17-2012, 10:04 AM

Quote:

Originally Posted by Ceetoe

Down again? Issues with their nameservers?

They only have one name server and it is hosted at Continuum. If they have connectivity issues (DDOS or Abovenet issues) then nothing can be looked up.

ns1.continuumdatacenters.com. 172800 IN A 64.94.37.197
ns2.continuumdatacenters.com. 172800 IN A 64.94.37.197
Posted by PresidentialServers, 01-17-2012, 10:08 AM

Quote:

Originally Posted by ContinuumMike

Hello

Sorry guys! We were hit with a huge DDoS that was mitigated within 15 minutes time. So sorry for any issues that may have been caused because of it.

If you are still having any connectivity issues, please send a ticket to support@continuumdatacenters.com and we will be happy to help you out!

Mike

Where is justin hiding?
Posted by neXeon, 01-17-2012, 10:35 AM
Continuum has been down for us since yesterday at least.
Posted by Vulsion, 01-17-2012, 10:59 AM

Quote:

Originally Posted by neXeon

Continuum has been down for us since yesterday at least.

Not everyone is down - Our servers remained online without issues.
Posted by CDCJustin, 01-20-2012, 10:55 PM

Quote:

Originally Posted by PresidentialServers

Where is justin hiding?

No where
Posted by Violent Injection, 01-20-2012, 11:41 PM
He wasn't hiding I had him locked in my basement. BTW how did you get out.
Posted by CDCJustin, 01-21-2012, 02:31 AM
uhhh the repo man came and got me.
Posted by PresidentialServers, 01-21-2012, 08:45 AM

Quote:

Originally Posted by CDCJustin

uhhh the repo man came and got me.

I doubt you would remember me. I was the younger kid that would come in at 2-4am and fix my servers, then the next day something else would break and I would come back.

I shall be back in the next month though (everything sorted out this time)
Posted by Violent Injection, 01-23-2012, 10:59 PM
Is continuum lagging for anyone else?
Posted by Packhead, 01-23-2012, 11:07 PM

Quote:

Originally Posted by violentcrimes

Is continuum lagging for anyone else?

Looks like Hurricane Electric letting us down, yet again. That carrier has really, *really* disappointed me. I've had more irate customers since the move over to them. :T

tracert 216.231.128.26

Tracing route to chi1-fw01.packhead.com [216.231.128.26]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 51 ms 61 ms 51 ms h-72-244-236-33.chcgilgm.static.covad.net [72.244.236.33]
3 35 ms 33 ms 35 ms h-72-245-217-17.chcgilgm.static.covad.net [72.245.217.17]
4 374 ms 396 ms 499 ms 172.17.0.1
5 442 ms 292 ms 381 ms 192.168.5.197
6 599 ms 300 ms 530 ms 10gigabitethernet4-1.core1.chi1.he.net [206.223.119.37]
7 * * * Request timed out.
8 584 ms * * chi1-fw01.packhead.com [216.231.128.26]
9 450 ms * * chi1-fw01.packhead.com [216.231.128.26]
10 * * * Request timed out.
11 * 227 ms * chi1-fw01.packhead.com [216.231.128.26]
12 * 605 ms * chi1-fw01.packhead.com [216.231.128.26]
13 418 ms 626 ms 334 ms chi1-fw01.packhead.com [216.231.128.26]

Trace complete.
Posted by FastServ, 01-24-2012, 09:43 AM
According to your traceroute the problem starts in Covad (between hops 3-4) not HE.
Posted by iTom, 01-24-2012, 11:21 AM

Quote:

Originally Posted by FastServ

According to your traceroute the problem starts in Covad (between hops 3-4) not HE.

Hops 3/4 are private IP, so could be in the HE network or Covad...
Posted by FastServ, 01-24-2012, 12:33 PM
Quote:

Originally Posted by iTom

Hops 3/4 are private IP, so could be in the HE network or Covad...

The private IP's are covad's routers. I have only seen HE use 10.x.x.x and very sparingly at that, never on customer links. A reverse trace proves it -
Code:
 Host                                       Loss%  Last   Avg  Best  Wrst StDev
 1. 208.85.xxxxxx                            0.0%   0.4   0.4   0.3   0.6   0.1
 2. xxxxxxxxxx.core1.ash1.he.net             0.0%   1.2   2.8   0.9   7.9   2.9
 3. 10gigabitethernet1-2.core1.nyc4.he.net   0.0%   8.1   9.6   7.1  17.4   4.4
 4. 10gigabitethernet8-3.core1.chi1.he.net   0.0%  24.5  34.1  24.5  62.9  14.4
 5. covad01.ch2.equinix.net                  0.0%  26.3  37.8  25.9 127.3  33.6
 6. 192.168.5.70                             0.0%  25.6  27.3  25.6  28.1   0.8
 7. 172.22.12.126                            0.0%  31.2  39.3  29.8  51.8   7.9
 8. h-72-244-236-33.chcgilgm.static.covad.n  0.0%  35.4  36.2  31.1  52.0   6.9
Posted by Violent Injection, 02-01-2012, 11:09 PM
Down again?
Posted by JTY, 02-01-2012, 11:10 PM
Sure looks that way.
Posted by Violent Injection, 02-01-2012, 11:11 PM
Seem like it is getting to be twice a week now.
Posted by grapple, 02-01-2012, 11:12 PM
Looks like they are down for us as well... AGAIN!
Posted by grapple, 02-01-2012, 11:14 PM
I thought they added another backbone, i would assume that having two backbones would prevent most of the downtime we are having. At this point, i think its time they get their act together.
Posted by pentiumone133, 02-01-2012, 11:17 PM
I'm down....
Posted by GSP-Panel, 02-01-2012, 11:20 PM
Maybe this is part of that 100% they emailed everyone about.
Posted by Violent Injection, 02-01-2012, 11:23 PM
I was confused for a min lol.
Posted by XeHSean, 02-01-2012, 11:28 PM
Does anyone know a way to get in touch with them? Their site is down and I am looking for an update on the issue
Posted by Packhead, 02-01-2012, 11:29 PM
It looked like Hurricane Electric went down for me from Comcast. Comcast realized and started routing through Internap, but looks like the handoff from Internap to whatever's next isnt working either. Who knows whats up.
Code:
C:\Users\Steven>tracert my.continuumdatacenters.com

Tracing route to my.continuumdatacenters.com [64.94.34.197]
over a maximum of 30 hops:

  1    40 ms    25 ms    15 ms  c-98-226-96-1.hsd1.in.comcast.net [98.226.96.1]
  2     8 ms     8 ms     8 ms  te-1-2-ur03.griffith.in.chicago.comcast.net [68.86.116.113]
  3    11 ms    14 ms    14 ms  be-80-ar01.elmhurst.il.chicago.comcast.net [68.87.231.117]
  4    15 ms    14 ms    15 ms  pos-2-0-0-0-ar01.area4.il.chicago.comcast.net [68.86.189.149]
  5    18 ms    15 ms    14 ms  pos-3-8-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.90.49]
  6    15 ms    13 ms    14 ms  pos-1-6-0-0-pe01.350ecermak.il.ibone.comcast.net [68.86.87.130]
  7   235 ms   320 ms    64 ms  ber1-tengig3-3.chicagoequinix.savvis.net [208.173.180.41]
  8    14 ms    29 ms    24 ms  ber2-te-3-4.chicagoequinix.savvis.net [204.70.198.78]
  9    13 ms    13 ms    14 ms  208.173.180.134
 10   109 ms    26 ms    16 ms  border6.po1-bbnet1.chg.pnap.net [64.94.32.11]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21
Looks like they posted to their twitter account:

Currently tracing network issue. Unknown issue at this time. Will continue to update.

https://twitter.com/#!/ContinuumAlerts
Posted by pentiumone133, 02-01-2012, 11:30 PM

Quote:

Originally Posted by XeHSean

Does anyone know a way to get in touch with them? Their site is down and I am looking for an update on the issue

877-432-COLO
Posted by Kluian, 02-01-2012, 11:39 PM
Yea everything I have hosted their is down as well. Must be something up since their own site is down as well. Lots of problem there lately. Breaker panels and HE.
Posted by Packhead, 02-01-2012, 11:40 PM

Quote:

Originally Posted by Kluian

Yea everything I have hosted their is down as well. Must be something up since their own site is down as well. Lots of problem there lately. Breaker panels and HE.

Growing too fast.

I'm sure their working on it -- things were so stable for so long. Seems once HE got on the blend things went south. Just not as happy with this peer..
Posted by Packhead, 02-01-2012, 11:48 PM
This just got posted to their twitter:

Line card failure at the router. Swapping now. Updates shortly.
Posted by r4inna, 02-01-2012, 11:48 PM
It is down again
Posted by Copydata, 02-02-2012, 12:10 AM
Any ETA on the problem?
Posted by MrStuky, 02-02-2012, 12:17 AM
This is getting ridiculous.....My servers have been down for too long already....
Posted by JacobK, 02-02-2012, 12:19 AM
Yeah getting kinda ridiculous. I keep seeing constant downtime.
Posted by MrStuky, 02-02-2012, 12:21 AM
Ive been with Continuum for over a year, and this is just getting out of hand. I'm thinking of switching data centers now.
Posted by xguju, 02-02-2012, 12:24 AM

Quote:

Originally Posted by MrStuky

Ive been with Continuum for over a year, and this is just getting out of hand. I'm thinking of switching data centers now.

Any datacenters that you have in mind?
Posted by vortexla, 02-02-2012, 12:29 AM
This is getting ridiculous, on top of their no longer providing shipping services. I'm thinking about moving my racks elsewhere too.
Posted by BigScoots-Scott, 02-02-2012, 12:29 AM
Steadfast
Posted by MrStuky, 02-02-2012, 12:48 AM

Quote:

Originally Posted by BigScoots-Scott

Steadfast

I have been considering moving with them. Let's see how much longer CD will be down. If its longer than expected, then Im switching.
Posted by PatrickN, 02-02-2012, 12:53 AM
If this downtime doesn't come to an end, im packin up!
Posted by brainiac3, 02-02-2012, 12:54 AM
I find it funny that the line card died, and the BGP session is still activeadd http) ://lg.level3.net/bgp/bgp.cgi?site=chi1&target=69.25.250.12

However I guess you could just use one of the few active wifi spots in there, I know ubiquity has a wifi network and so does one of comcast's customers, might give them a call and see what they would charge to allow your mac address access to the network
Posted by MrStuky, 02-02-2012, 12:55 AM
Anyone got their phone number? I'm going to give them a call.
Posted by PatrickN, 02-02-2012, 12:56 AM

Quote:

Originally Posted by MrStuky

Anyone got their phone number? I'm going to give them a call.

(630) 456-6948

have fun!
Posted by MrStuky, 02-02-2012, 12:58 AM

Quote:

Originally Posted by PatrickN

(630) 456-6948

have fun!

They didn't answer. This is just great!
Posted by CrimsonGT, 02-02-2012, 01:02 AM
This is ridiculous. I am getting blown up by customers asking why their servers are down, why our sites down, etc.

The hillarious part is they just sent out an e-mail saying they will no longer handle shipping servers and we have to make our own arrangements to have hardware picked up. Good timing, you should have a lot of visitors in the next few days!
Posted by Datacenter1, 02-02-2012, 01:04 AM
back online !
Posted by MrStuky, 02-02-2012, 01:06 AM

Quote:

Originally Posted by Datacenter1

back online !

No it's not.
Posted by PatrickN, 02-02-2012, 01:07 AM

Quote:

Originally Posted by Datacenter1

back online !

Why you lyin?
Posted by Datacenter1, 02-02-2012, 01:09 AM
Sorry but I'm online and according to my zabbix (outside Continnum) all my servers at Continuum are up now
Posted by PatrickN, 02-02-2012, 01:09 AM
Ah, Up for me now!
Posted by JTY, 02-02-2012, 01:09 AM
Finally working
Posted by AMJones, 02-02-2012, 01:10 AM
Seems online to me (my servers, not their website).
Posted by wormy, 02-02-2012, 01:12 AM
Up for me too
Posted by RH Robert, 02-02-2012, 01:13 AM
Both of our racks are up, all servers online and responding.
Posted by ZeeC, 02-02-2012, 01:15 AM
Back up here as well
Posted by MrStuky, 02-02-2012, 01:22 AM
Online now...
Posted by neojima, 02-02-2012, 01:23 AM
I can reach my server via IPv4, but not IPv6. Their router isn't accepting IPv6 outbound, either.
Posted by neojima, 02-02-2012, 01:48 AM
Aaaand IPv6 is back. Awesome.
Posted by killigan, 02-02-2012, 12:20 PM
I personally have several servers in racks at ColoCrossing which is in Chicago. I have recently talked to Continuum about maybe putting a few servers over there but decided not to do that. That of course was before I saw this thread, now I am glad I didn't go any further.

I am not going to say that ColoCrossing is the best colo provider out there, I haven't used all of them. I am going to say that since we moved our servers from ThePlanet to ColoCrossing we have 99.9% uptime from the Data Center and some years 100% unless they are doing maintenance, still its probably above the 99%.

We also along with our US customers we have UK and Australia clients that prefer our servers over servers in their own country. This of course has been going strong for over 4 years with Colo and although we do have a few bumbs in the road from time to time, they always do what they can to resolve any issues quickly.

Although I am currently only using their Chicago DC I have had servers hosted in Dallas and New York and had the same reliable service and fast upstream.

If you need your servers and racks online at a good rate I would recommend at least contacting them to see if they can fit your needs.
Posted by BA-Corey, 02-02-2012, 03:53 PM
After paying $155 on a bandwidth overage for one server(due to a billing confusion on my end, but they didn't want to work with us), getting an email about them no longer offering shipping services, and a downtime at least once a month, I am starting to question if we are going to stay there or not.
Posted by Violent Injection, 02-05-2012, 05:11 PM
It's lagging out again
Posted by pentiumone133, 02-05-2012, 05:18 PM

Quote:

Originally Posted by violentcrimes

It's lagging out again

can vouch for that, was in the middle of copying a couple virtual machines to machine elsewhere, crossing my fingers during the 900GB transfer that it doesn't flake out, and lo and behold it takes a dump.

frustrating, I shouldn't have to cross my fingers that a co-located machine is going to stay up.
Posted by Violent Injection, 02-06-2012, 02:47 PM
And she is down again.
Posted by GSP-Panel, 02-06-2012, 02:47 PM
Funny... right after I submitted a ticket about downtime, they go down again
Posted by r4inna, 02-06-2012, 02:48 PM
Second that. Mine server is not accessible too
Posted by JTY, 02-06-2012, 02:49 PM
Yay.... bah.
Posted by RackFlux, 02-06-2012, 02:49 PM
Yep, down here as well, this is getting frustrating.
Posted by SWH-Ritchie, 02-06-2012, 02:51 PM
Again they went down?
Posted by Violent Injection, 02-06-2012, 02:51 PM
Anyone asking for money back for the downtime.
Posted by neojima, 02-06-2012, 02:51 PM
Looks like the network path is behaving identically to the other night.
Posted by grapple, 02-06-2012, 02:52 PM
Yep, once again. I've lost count on how many times its went down recently.
Posted by BigScoots-Scott, 02-06-2012, 02:52 PM
Down again now, also went down for 10minutes last night around 2:50AM
Posted by BA-Corey, 02-06-2012, 02:55 PM
Experiencing the same thing here BigScoots-Scott.
Posted by AMJones, 02-06-2012, 02:55 PM
Back up as far as I can tell.
Posted by SWH-Ritchie, 02-06-2012, 02:56 PM
The post count of this topic itself is showing their outage stats.
Posted by Vulsion, 02-06-2012, 03:38 PM

Quote:

Originally Posted by Ritchiesame

The post count of this topic itself is showing their outage stats.

Yeah its been getting annoying over the last couple days especially. We are looking in to possibly moving to Gigenet.
Posted by Violent Injection, 02-06-2012, 06:35 PM
Anyone find out what happen this time?
Posted by BA-Corey, 02-07-2012, 02:13 AM
Seem to be having network issues again, no apparent spikes in my graphs.
Posted by BigScoots-Scott, 02-07-2012, 02:13 AM
Down again here.
Posted by Kluian, 02-07-2012, 02:16 AM
Down again. Everything went dark. From what I understand they are using Vyatta routers that can't handle any ddos and drop BGP sessions.
Posted by pentiumone133, 02-07-2012, 02:19 AM
Strange, I can RDP into my machine, but the same machine cannot get out to the internet...

Put in a ticket earlier today and recieved a polite response that there was some major repairs happening wednesday.
Posted by BA-Corey, 02-07-2012, 02:20 AM

Quote:

Originally Posted by pentiumone133

Strange, I can RDP into my machine, but the same machine cannot get out to the internet...

We all seem to be back online now.
Posted by Violent Injection, 02-08-2012, 09:35 PM
Down Again.
Posted by BA-Corey, 02-08-2012, 09:35 PM

Quote:

Originally Posted by violentcrimes

Down Again.

same here.
Posted by RSS-Artie, 02-08-2012, 09:36 PM

Quote:

Originally Posted by violentcrimes

Down Again.

Same. WTF.
Posted by pentiumone133, 02-08-2012, 09:38 PM
down. again.

anything on the twitter this time?
Posted by Kluian, 02-08-2012, 09:39 PM
These Vyatta routers have to go, they can't handle the packets per second when they get hit with a DDoS and who even in their right mind would use a software router for a datacenter infrastructure. Their BGP is completely down
Posted by wormy, 02-08-2012, 09:45 PM
Back up. This was a relatively short hiccup this time.
Posted by BA-Corey, 02-08-2012, 09:55 PM

Quote:

Originally Posted by Kluian

These Vyatta routers have to go, they can't handle the packets per second when they get hit with a DDoS and who even in their right mind would use a software router for a datacenter infrastructure. Their BGP is completely down

I'm not sure it's anything to do with DDOS. I'm pretty sure my stuff has been hit with DDOS in the past and it didn't affect their whole network.
Posted by pentiumone133, 02-08-2012, 10:10 PM
Today is the day I was told that they would be performing major repair and upgrades to resolve the outages.
Posted by BA-Corey, 02-08-2012, 10:16 PM

Quote:

Originally Posted by pentiumone133

Today is the day I was told that they would be performing major repair and upgrades to resolve the outages.

Doesn't look like they did?
Posted by pentiumone133, 02-08-2012, 10:17 PM
Still 4 hours left in "today"
Posted by Kluian, 02-08-2012, 10:36 PM
All the downtime in the past 60 days is taking its toll. I'm losing clients like crazy. Would be nice if the emails they send didn't have that "canned message" feel to them. Or better it would be nice if one of the reps for Cont would post here.
Posted by Nextron, 02-08-2012, 11:06 PM
Continuum has become an utter disgrace.
There was a time when they were decent.. but over the last few months, the utter "I don't give a fock" attitude of the Continuum staff is amazing.

For example, Continuum goes down today (Big surprise), then after the "unexpected" downtime, they send out a mass email stating they'll be performing maintenance that will cause a 4 hour window of downtown. Which will be happening in the next hour.
Who in the bloody hell sends out a downtime notice for something as long as a 4 hour downtime window merely an hour before performing it?
That doesn't give you nearly enough time to prepare for it, or inform your clients about it.

It's just amazing how low this company has sunk in such a short period of time.
New management maybe? I have no hope that this datacenter will still be in business in the next 3 months.

This ship has already sunk.
Posted by ContinuumMike, 02-09-2012, 02:33 AM
@Nextron - We did not say you would be down for four hours straight, just that there may be brief periods within that window where you may have a poor or no connection. This is considered emergency maintenance for us, and you received an email from us on the 8th that mentioned we would be scheduling this window this evening.

I believe we have done everything to keep you very well informed, and the stability should increase a great amount after this has been completed. You may also follow us on Twitter @ContinuumAlerts.

If you have any further questions regarding our maintenance this evening, please contact us at support@continuumsupport.com, we'd love to take your questions

Mike
Posted by Nextron, 02-09-2012, 02:45 AM
@ContinuumMike
You're right about it not being down for that entire 4 hour window. Hopefully with all these upgrades, your network will return to normal. I miss the continuum I raised my infrastructure on, and would love to watch it continue growing without clients rage quitting on me.
Posted by ContinuumMike, 02-09-2012, 02:48 AM

Quote:

Originally Posted by Nextron

@ContinuumMike
You're right about it not being down for that entire 4 hour window. Hopefully with all these upgrades, your network will return to normal. I miss the continuum I raised my infrastructure on, and would love to watch it continue growing without clients rage quitting on me.

I totally understand. This upgrade will solve all the problems we have been having, thanks for hanging in!
Posted by CD Burnt, 02-09-2012, 04:32 AM
"This forum is provided to discuss current outage issues and to allow a way for customers and providers to communicate. Comments by non-customers will be removed."

non-customers, do not post in this thread.
Posted by BA-Corey, 02-09-2012, 07:38 AM

Quote:

Originally Posted by ContinuumMike

I totally understand. This upgrade will solve all the problems we have been having, thanks for hanging in!

I sure hope so.
Posted by gcphost, 02-09-2012, 09:43 AM
I recall an email earlier in the week saying Wednesday would have downtime to fix the router (again) - I think that went out over the weekend after downtime then, so you should have expected that yesterday (I did).

All this work on the "routers" this last few months I really hope you guys actually fix the problems.
Posted by gcphost, 02-09-2012, 10:15 AM
I think they want you to follow their twitter (as it doesnt go down when they do)

Quote:

You may also follow us on Twitter @ContinuumAlerts.

Posted by Violent Injection, 02-09-2012, 11:39 AM
I would like to know what was replaced/upgraded and what is going to changed to make ddos attacks on other clients not cause all our servers to lag out aswell?
Posted by Vulsion, 02-09-2012, 11:47 AM

Quote:

Originally Posted by violentcrimes

I would like to know what was replaced/upgraded and what is going to changed to make ddos attacks on other clients not cause all our servers to lag out aswell?

Agreed. It would be nice to get a solid synopsis of what exactly was changed and what has been done to stop this from happening again.
Posted by Continuum, 02-09-2012, 11:51 AM

Quote:

Originally Posted by violentcrimes

I would like to know what was replaced/upgraded and what is going to changed to make ddos attacks on other clients not cause all our servers to lag out aswell?

Email our support department and I'm sure they will be happy to answer any questions you may have.

Tom
Posted by neojima, 02-11-2012, 12:33 AM

Quote:

Originally Posted by ContinuumMike

You may also follow us on Twitter @ContinuumAlerts.

Apparently I can't; I've tried twice, to no avail. (Same username as here.)
Posted by Spetsnaz, 02-11-2012, 02:56 AM
i have tried right now and it has been down i tried it so far 4 times.
Posted by ContinuumMike, 02-11-2012, 03:08 AM

Quote:

Originally Posted by neojima

Apparently I can't; I've tried twice, to no avail. (Same username as here.)

Sorry about that, we try to do our best to figure out who you really are, if you aren't accepted and you believe you should be, just send a quick email to support@continuumdatacenters.com with your Twitter account and we'll accept your request lickity split!

Thanks!
Mike
Posted by Violent Injection, 02-11-2012, 08:38 PM
Lagging out.
Posted by Kluian, 02-11-2012, 08:47 PM
Huge loss again.

$~3127 packets transmitted, 1237 received, 60% packet loss, time 42927ms
Posted by pentiumone133, 02-11-2012, 08:47 PM
209 packets transmitted, 88 packets received, 57.9% packet loss
round-trip min/avg/max/stddev = 15.633/23.077/118.421/11.853 ms
Posted by drmorley, 02-11-2012, 08:50 PM

Quote:

Originally Posted by Kluian

Huge loss again.

$~3127 packets transmitted, 1237 received, 60% packet loss, time 42927ms

I'm getting some packet loss her myself right now.
Posted by Violent Injection, 02-11-2012, 08:52 PM
I am about done with this. I admit I get ddos once and a while but this is stupid. They need to upgrade their network plain & simple.
Posted by drmorley, 02-11-2012, 08:59 PM
Looks like this two hops are causing the issue:

208.178.58.73
184.105.249.202
Posted by Continuum, 02-11-2012, 09:04 PM

Quote:

Originally Posted by violentcrimes

I am about done with this. I admit I get ddos once and a while but this is stupid. They need to upgrade their network plain & simple.

The network is just fine, Ben. I need WHT customers to stop being the target of DDoS. And I'm sure you won't have any issues with the increased rates that come along with all of these suggested improvements.

-Tom
Posted by Coolraul, 02-11-2012, 09:23 PM

Quote:

Originally Posted by Continuum

The network is just fine, Ben. I need WHT customers to stop being the target of DDoS. And I'm sure you won't have any issues with the increased rates that come along with all of these suggested improvements.

-Tom

I am not following your meaning. Are you saying WHT customers are more prone to DDoS?
Posted by Kluian, 02-11-2012, 09:27 PM
Why do you run Vyatta routers, Tom? You can't even afford to get a decent Brocade or similiar router? I'm appalled that you choose to run a data center network as big as yours on the back of a software router.
Posted by Continuum, 02-11-2012, 09:28 PM

Quote:

Originally Posted by Kluian

Why do you run Vyatta routers, Tom? You can't even afford to get a decent Brocade or similiar router? I'm appalled that you chose to run a data center network as big as yours on the back of a software router.

We no longer run Vyatta. We run Cisco.
Posted by Continuum, 02-11-2012, 09:30 PM

Quote:

Originally Posted by Coolraul

I am not following your meaning. Are you saying WHT customers are more prone to DDoS?

Unfortunately, that's correct from our perspective. I don't have any customers from outside sources that generate them.
Posted by Violent Injection, 02-11-2012, 09:32 PM
I wouldn't mind if it solves the bi-weekly server interruptions. We have been the target of DDOS attacks once and awhile but we are still affected by other customers being hit, which compared to our other servers in other datacenters is too frequent.
Posted by Kluian, 02-11-2012, 09:39 PM
No other data center I have servers in drops the entire BGP during a ddos. At most I get an email saying that a ddos is being nullrouted and that's the end of it. I really hope that the new routers make a difference.
Posted by Continuum, 02-11-2012, 09:44 PM

Quote:

Originally Posted by Kluian

No other data center I have servers in drops the entire BGP during a ddos. At most I get an email saying that a ddos is being nullrouted and that's the end of it. I really hope that the new routers make a difference.

We didn't drop BGP, this only affected a single carrier. BGP was up and running fine along with other traffic, but a single carrier experienced packet loss.
Posted by Kluian, 02-11-2012, 09:49 PM
In a vast majority of the previous outages in the last 2 months+ the BGP has dropped. Your routers go dark. It is making me look terrible to customers that want uptime. I love uptime and there isn't a whole lot of love to be had right now. I know you guys are not a 350 Cermak but you are not some fools in a crap DC either. Like I said in the last post I really hope there isn't anymore dropouts with the new equipment.
Posted by Continuum, 02-11-2012, 10:45 PM

Quote:

Originally Posted by Kluian

In a vast majority of the previous outages in the last 2 months+ the BGP has dropped. Your routers go dark. It is making me look terrible to customers that want uptime. I love uptime and there isn't a whole lot of love to be had right now. I know you guys are not a 350 Cermak but you are not some fools in a crap DC either. Like I said in the last post I really hope there isn't anymore dropouts with the new equipment.

Well, as we stated last Wednesday, that issue has been fully resolved. The packe loss a few customers experienced this evening was completely unrelated.

Tom
Posted by BA-Corey, 02-12-2012, 01:05 AM

Quote:

Originally Posted by Continuum

Well, as we stated last Wednesday, that issue has been fully resolved. The packe loss a few customers experienced this evening was completely unrelated.

Tom

Alright sure hope so, my graphs also went down earlier today .

Keep up the good work.
Posted by Violent Injection, 02-12-2012, 09:53 PM
Lagging out again.

1 64.79.110.65.rdns.continuumdatacenters.com (64.79.110.65) 0.347 ms 0.340 ms 0.521 ms
2 * * *
3 10gigabitethernet7-2.core1.nyc4.he.net (72.52.92.177) 20.461 ms 20.700 ms 20.695 ms
4 10gigabitethernet1-2.core1.lon1.he.net (72.52.92.242) 88.882 ms 88.896 ms 89.106 ms
5 * 10gigabitethernet5-2.core1.ams1.he.net (184.105.213.246) 95.828 ms *
6 xs4all.10gigabitethernet3-3.core1.ams1.he.net (216.66.84.58) 106.031 ms * 96.806 ms
7 0.ge-4-0-0.xr4.1d12.xs4all.net (194.109.5.1) 96.775 ms 95.992 ms 96.964 ms
8 te0-0-0.dr9.d12.xs4all.net (194.109.7.70) 97.202 ms 97.086 ms *
9 daan.demon.nl (83.160.50.121) 115.372 ms !X 109.368 ms !X 107.877 ms

Tracing route to www.convictgaming.com [74.119.219.98]
over a maximum of 30 hops:

1 3 ms <1 ms 1 ms fritz.box [192.168.1.1]
2 16 ms 16 ms 17 ms lo1.dr9.d12.xs4all.net [194.109.5.203]
3 18 ms 17 ms 16 ms 1419.ae3.xr4.1d12.xs4all.net [194.109.7.69]
4 16 ms 17 ms 17 ms 0.ge-0-2-0.xr1.sara.xs4all.net [194.109.5.2]
5 22 ms 24 ms 25 ms 10gigabitethernet3-3.core1.ams1.he.net [216.66.84.57]
6 24 ms 30 ms 23 ms 10gigabitethernet6-1.core1.lon1.he.net [184.105.213.245]
7 103 ms 99 ms 100 ms 10gigabitethernet7-4.core1.nyc4.he.net [72.52.92.241]
8 109 ms 109 ms 113 ms 10gigabitethernet8-3.core1.chi1.he.net [72.52.92.178]
9 * 112 ms * 184.105.249.202
10 113 ms * 112 ms 74.119.219.98.rdns.continuumdatacenters.com [74.119.219.98]

It's not as bad as yesterday but you can notice it.
Posted by drmorley, 02-12-2012, 09:59 PM
I'm getting 20-25% packet loss on the last two hops right now.
Posted by CherryJimbo, 02-12-2012, 10:07 PM
Also got some packet loss over here. Starting to get pretty annoying.
Seems to be a bit more stable now though.
Posted by Packhead, 02-12-2012, 10:09 PM
Had a slight percentage of packet loss for about 10 minutes. From my firewall it looked like Continuum was doing fine, looked like a carrier issue again. HE has been disappoint. Glad it's working fine now, though.
Posted by faisius, 02-13-2012, 12:31 AM
packet loss once again, some upgrade of their Network :/
Posted by Kluian, 02-13-2012, 12:31 AM
Sun Feb 12 22:26:12 CST 2012
7131 packets transmitted, 4503 received, 36% packet loss, time 98778ms
Posted by Violent Injection, 02-13-2012, 12:33 AM
Lagging out again aswell
Posted by Spetsnaz, 02-13-2012, 02:59 AM
i am lagging very much right now too! i think it went down or something.
Posted by ContinuumMike, 02-13-2012, 05:31 AM

Quote:

Originally Posted by Spetsnaz

i am lagging very much right now too! i think it went down or something.

Please contact us at support@continuumdatacenters.com right away if you are still having issues.

Quote:

Originally Posted by faisius

packet loss once again, some upgrade of their Network :/

The loss everyone encountered earlier was due to a 4Gbps DDoS that hit the same client multiple times. Our upgrade had nothing to do with transit speeds, if you would like more precise information, please don't hesitate to contact us.

Mike
Posted by bear, 02-14-2012, 01:37 PM

Quote:

Originally Posted by ContinuumMike

Please contact us at support@continuumdatacenters.com right away if you are still having issues.

Sounds like a plan.