jaguarpc down ?

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Posted by contenidosonline, 01-12-2012, 06:58 AM
I can't access to my jaguarpc server and can't access to the mail jaguarpc web site from argentina.

Anyone have the same issue ?

roberto
Posted by infracom2005, 01-12-2012, 07:08 AM
all the servers that start with

69.73.xxx.xxx

are offline
Posted by myhken, 01-12-2012, 07:11 AM
My VPS server is down, and their support server is down. Had several offline periods today, and yesterday.
Posted by sentabi, 01-12-2012, 07:15 AM
I just moving all of my account yesterday, thanks GOD
Posted by BeZazz, 01-12-2012, 07:17 AM

Quote:

Originally Posted by infracom2005

all the servers that start with

69.73.xxx.xxx

are offline

My dedicated is still up in that range.
Posted by inmean, 01-12-2012, 07:17 AM
all down even their own website
Posted by drinkingteddy, 01-12-2012, 07:17 AM
any ideas on who / what / where - have they commented? No word on their twitter page..
Posted by infracom2005, 01-12-2012, 07:20 AM
twitter "We are currently experiencing the network issues and we are working along with the DC techs to bring everything back on-line."
Posted by kpmedia, 01-12-2012, 07:20 AM
Yep, it's down. That's the first VPS downtime I've seen in six months.
Timestamp on my monitoring tool puts it between 4:48am and 4:58am CST.

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Posted by Masud, 01-12-2012, 07:22 AM
I took a new VPS yesterday and its down today! :|

Client was shouting for delayed server and now this - I hope Jaguar PC can solve this else I am cancelling my VPS.
Posted by maliden, 01-12-2012, 07:25 AM
my vps too
Posted by frstplce, 01-12-2012, 07:26 AM

Quote:

Originally Posted by kpmedia

Yep, it's down. That's the first VPS downtime I've seen in six months.
Timestamp on my monitoring tool puts it between 4:48am and 4:58am CST.

.
.

I can echo that. My Pingdom monitoring is in single minute intervals and reported the outage as of 4:50am CST.

I too am within the ip block mentioned above.
Posted by Fed83, 01-12-2012, 07:27 AM
my vps there is down, pingdom reports it down since 11:49 (European time)
Posted by maliden, 01-12-2012, 07:39 AM
mys vps is online
Posted by infracom2005, 01-12-2012, 07:42 AM
back up !!
Posted by contenidosonline, 01-12-2012, 07:44 AM
my vps looks up now
Posted by inmean, 01-12-2012, 07:45 AM
mine is back
Posted by Fed83, 01-12-2012, 07:48 AM
both my vps and their main site are reachable now
Posted by drinkingteddy, 01-12-2012, 07:49 AM
yep, ditto, crisis averted
Posted by Masud, 01-12-2012, 08:51 AM
Phewww thank god!
Posted by JayNL, 01-12-2012, 09:47 AM
all good here
Posted by katrina1, 01-12-2012, 01:00 PM
Hello,

I am their tech support manager. There was a network issue at the Atlanta DC last night which made all servers including those that serve our own pages inaccessible. We apologize for any inconvenience caused. The issue has been corrected and all should be reachable now. We are still waiting to hear back from them on what caused the issue. Thank you for your patience.
Posted by Hexpress, 01-12-2012, 02:11 PM
my vps is on line now
Posted by katrina1, 01-12-2012, 02:55 PM
Glad to hear it!
Posted by Masud, 01-13-2012, 02:21 AM
Jaguar is down again???
Posted by BeZazz, 01-13-2012, 02:22 AM
Yep and this time my server is down also
Posted by HostGamma, 01-13-2012, 02:24 AM
Yep looks like they are down. Can't access neither their homepage nor our reseller IP with them.
Posted by HostAVPS, 01-13-2012, 02:30 AM
You would think a company of their level would know better than to host their main site, forums, control panel etc in the same datacenter as the one they have all their clients servers and their own production servers in.
Posted by Masud, 01-13-2012, 02:32 AM
This is kinda frustrating as it has happened twice in as many days!
Posted by HostGamma, 01-13-2012, 02:33 AM
Back online now, but really slow. The recent outages just do not look like JaguarPC, hope they find a permanent solution for this.
Posted by kpmedia, 01-13-2012, 02:33 AM

Quote:

Originally Posted by HostAVPS

You would think a company of their level would know better than to host their main site, forums, control panel etc in the same datacenter as the one they have all their clients servers and their own production servers in.

That doesn't make any sense to me. If you don't have any faith in your own service, why the heck should anybody else? I can understand having a special emergency contact/status type domain (like Leaseweb's NOC has), but to host your entire site at another company has always come across as amateur in my books.

At most, some hosts use third-party support systems, like Zendesk. (But I've seen Zendesk down, too.)

Let's also not forget that there are mitigating issues with network that can be outside the control of hosts or even datacenters. I've seen Telia down, for example, and access was severed to servers I have in The Netherlands. The datacenter and host were up -- but there was no way to connect to it.

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Posted by Masud, 01-13-2012, 02:33 AM
Its up now..
Posted by Masud, 01-13-2012, 02:34 AM

Quote:

Originally Posted by kpmedia

That doesn't make any sense to me. If you don't have any faith in your own service, why the heck should anybody else? I can understand having a special emergency contact/status type domain (like Leaseweb's NOC has), but to host your entire site at another company has always come across as amateur in my books.

At most, some hosts use third-party support systems, like Zendesk. (But I've seen Zendesk down, too.)

.
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A serious +1 to this!
Posted by katrina1, 01-13-2012, 03:28 AM
Hello,

All should be working now. Don't forget to check our announcements forums when something like this happens.
Posted by BeZazz, 01-13-2012, 03:33 AM

Quote:

Originally Posted by katrina1

Hello,

All should be working now. Don't forget to check our announcements forums when something like this happens.

When your site is down?
Are the forums located at another datacentre?
Posted by myvds, 01-13-2012, 10:40 AM
It's weird, I have 2 VPS in their LA and Dallas Data Centre, but didn't received any downtime alerts.
Posted by Hexpress, 01-13-2012, 10:48 AM

Quote:

Originally Posted by cycomholdings

Back online now, but really slow. The recent outages just do not look like JaguarPC, hope they find a permanent solution for this.

yes, modvps also has the same problem, modvps and jaguarpc are the same owner, I have vps in modvps and jaguarpc in general the service is very good.
Posted by RyanD, 01-13-2012, 11:56 AM

Quote:

Originally Posted by myvds

It's weird, I have 2 VPS in their LA and Dallas Data Centre, but didn't received any downtime alerts.

The downtime impacted only a portion of their Atlanta location.
Posted by katrina1, 01-13-2012, 02:59 PM

Quote:

Originally Posted by BeZazz

When your site is down?
Are the forums located at another datacentre?

The network issue was yesterday morning in the early hours and affected only the Atlanta DC. Our forums were not accessible at that time but for other issues being reported in this thread, the forums were available and updated. We also update via Twitter and are discussing other avenues to be sure communication with our customers is maintained.