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enotch Ran Away?
| Posted by NYCServers-Nick, 01-30-2012, 08:28 PM |
Have you tried giving them a call?
Here is the number that I was able to get from their whois record: +1.8008713764 |
| Posted by Alpha1Ed, 01-31-2012, 12:44 AM |
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Give them a call and see what you get. |
| Posted by ransome, 01-31-2012, 06:45 AM |
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I am not sure if they ran away but let me guarantee this isn't the first time we are seeing it from enotch for the past 1 yr. |
| Posted by jenok, 01-31-2012, 07:15 AM |
Quote:
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Originally Posted by inso
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It could be their dns server gone down. |
| Posted by cpoalmighty, 01-31-2012, 10:09 AM |
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Their site is still down. You should try giving them a call and see what happened. They probably do not know that their site is down as well (which is a rare case) |
| Posted by sentabi, 01-31-2012, 01:38 PM |
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Query for DNS records for enotch.com failed: Timed out |
| Posted by enotchnet, 01-31-2012, 02:42 PM |
We are working with Cogent to resolve this issue.
In the interim, we are looking to setup a temporary site to keep the customers updated. |
| Posted by 123Andrew, 01-31-2012, 04:39 PM |
Quote:
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Originally Posted by turbovps
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Yes they are.
Side-Note: Disable your signature guy's, have a little respect. |
| Posted by anon-e-mouse, 01-31-2012, 06:28 PM |
Quote:
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Originally Posted by 123Systems-Andrew
Side-Note: Disable your signature guy's, have a little respect.
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Moved to outages  |
| Posted by mkreder, 02-01-2012, 08:07 AM |
Quote:
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Originally Posted by enotchnet
We are working with Cogent to resolve this issue.
In the interim, we are looking to setup a temporary site to keep the customers updated.
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any update on this?! |
| Posted by mdda, 02-01-2012, 04:41 PM |
"We are working with Cogent to resolve this issue." - the last time they made this kind of statement was in August, they later sent out the following:
Quote:
We experienced a large number of DMCA complaints including a series of complaints from local authorities regarding content that was hosted on one of our machines after Cogent suspended the /21 that we use from them including the /22 that we have advertised through Cogent assigned to us from ARIN. These actions and identification of data took about 48hrs and once the appropriate information was provided it in-turn took Cogent 4 days to restore our services which led to the full 7 day outage experienced last week.
We have been a Cogent customer for 3 years without issue in regards to billing or any administrative issue as speculated on job boards.
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Of course, the issue this time could be entirely different - but it gives some kind of indication that they may be suffering from a heavy-handed up-stream supplier (and there's little that's within their control to help fix the situation quickly).
Of course, it would be helpful if there was more communication from Enotch.
OTOH, I decided in August that it made sense to backup my sites daily to another server I have (with another hosting company). So this time around, I haven't had to suffer much downtime... |
| Posted by enotchnet, 02-01-2012, 05:23 PM |
Update:
We are working with Cogent to resolve the issues that have again resulted in our IP's being Null0 routed. In short, we are experiencing where a customer used our services to attack another cogent customer and at the same time another issue where a customer hosted a phishing site and captured sensitive data from an undisclosed number of individuals thus resulting in immediate action being taken by Cogent prior to us being contacted.
All customer data is still in-tact and un-impacted by this event. We also have offsite backups of all VPS and Dedicated Server data in the event that a customer should require this in the interim.
My expectation is to have service up and running again as early as tomorrow - EST. As another communication vehicle we have setup a server and will bring our customer portal online for the purposes of communication during this time.
Thank you for your patience. |
| Posted by inso, 02-01-2012, 08:04 PM |
Quote:
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Originally Posted by enotchnet
Update:
We are working with Cogent to resolve the issues that have again resulted in our IP's being Null0 routed. In short, we are experiencing where a customer used our services to attack another cogent customer and at the same time another issue where a customer hosted a phishing site and captured sensitive data from an undisclosed number of individuals thus resulting in immediate action being taken by Cogent prior to us being contacted.
All customer data is still in-tact and un-impacted by this event. We also have offsite backups of all VPS and Dedicated Server data in the event that a customer should require this in the interim.
My expectation is to have service up and running again as early as tomorrow - EST. As another communication vehicle we have setup a server and will bring our customer portal online for the purposes of communication during this time.
Thank you for your patience.
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Thanks for the update. |
| Posted by inso, 02-02-2012, 07:29 PM |
Quote:
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Originally Posted by enotchnet
Update:
We are working with Cogent to resolve the issues that have again resulted in our IP's being Null0 routed. In short, we are experiencing where a customer used our services to attack another cogent customer and at the same time another issue where a customer hosted a phishing site and captured sensitive data from an undisclosed number of individuals thus resulting in immediate action being taken by Cogent prior to us being contacted.
All customer data is still in-tact and un-impacted by this event. We also have offsite backups of all VPS and Dedicated Server data in the event that a customer should require this in the interim.
My expectation is to have service up and running again as early as tomorrow - EST. As another communication vehicle we have setup a server and will bring our customer portal online for the purposes of communication during this time.
Thank you for your patience.
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Client Area is not accessable yet. |
| Posted by BA-Corey, 02-02-2012, 08:26 PM |
Quote:
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Originally Posted by enotchnet
Update:
We are working with Cogent to resolve the issues that have again resulted in our IP's being Null0 routed. In short, we are experiencing where a customer used our services to attack another cogent customer and at the same time another issue where a customer hosted a phishing site and captured sensitive data from an undisclosed number of individuals thus resulting in immediate action being taken by Cogent prior to us being contacted.
All customer data is still in-tact and un-impacted by this event. We also have offsite backups of all VPS and Dedicated Server data in the event that a customer should require this in the interim.
My expectation is to have service up and running again as early as tomorrow - EST. As another communication vehicle we have setup a server and will bring our customer portal online for the purposes of communication during this time.
Thank you for your patience.
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In my opinion this is very unprofessional of cogent to null route your whole /22... they have to realize you have customers too. They should have just null routed the offending ip addresses. |
| Posted by kpmedia, 02-02-2012, 08:51 PM |
Quote:
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Originally Posted by YDGH-Corey
In my opinion this is very unprofessional of cogent to null route your whole /22...
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I'd go so far as to call it irresponsible. 
Whoever made that decision should be fired for incompetence.
That's really a gross overreaction.
.
. |
| Posted by DeltaAnime, 02-02-2012, 09:32 PM |
I dunno, I think there isn't a complete story here.
I know the datacenter I worked at had a direct cogent feed and they were willingly selling to spammers using cogent IP space but there wasn't a single cut, etc. The most cogent did was give them 6+ months to get rid of the spammers, in the end forcing them to get their own ARIN's.
the spam continued and cogent has yet to touch a hair on their head. They weren't a high paying client at just a few thousand so I dunno.
It should be easy to test if the whole /22 really is nullrouted. If cogent was handling the BGP session, a traceroute shouldn't even enter cogents network. If it does enter cogents network, then the nullroute isn't there and their feed is down.
Francisco |
| Posted by BA-Corey, 02-02-2012, 09:41 PM |
Quote:
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Originally Posted by DeltaAnime
I dunno, I think there isn't a complete story here.
I know the datacenter I worked at had a direct cogent feed and they were willingly selling to spammers using cogent IP space but there wasn't a single cut, etc. The most cogent did was give them 6+ months to get rid of the spammers, in the end forcing them to get their own ARIN's.
the spam continued and cogent has yet to touch a hair on their head. They weren't a high paying client at just a few thousand so I dunno.
It should be easy to test if the whole /22 really is nullrouted. If cogent was handling the BGP session, a traceroute shouldn't even enter cogents network. If it does enter cogents network, then the nullroute isn't there and their feed is down.
Francisco
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I don't know any ip addresses of this provider or I would test it. |
| Posted by mdda, 02-02-2012, 10:43 PM |
FWIW, the IP of my "hades" VPS is 199.30-dot-136.157
It should be responding to pings and :80 (the firewall is pretty unfriendly otherwise).
I'm sorry if giving out the IP is somehow against the rules here : It's just that I'm a customer, and this is the only place that I've seen any communication from the VPS hosting provider... Sigh. |
| Posted by DeltaAnime, 02-02-2012, 11:01 PM |
The IP's are being announced and they do see at least 1 hop of cogent.
I'm not sure if Cogent's nullroute system is the same, but I know with HE and other providers, when they issue a nullroute it never shows as a hop inside their network - ever.
Francisco |
| Posted by Richard, 02-02-2012, 11:01 PM |
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Remember the Cogent-Level3 peering wars? Those were fun. |
| Posted by NodeGurus, 02-03-2012, 07:09 AM |
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It would appear from my gut instinct that alot more is missing from the story here. |
| Posted by captsrikanth, 02-03-2012, 06:49 PM |
Hi,
ENOTCHNET. Its really not nice to be writing to you on a social medium but i host about 9 good paying websites on your HADES server. They have been down for more than 72 hours now IST (Indian Standard Time). So if you could please resolve the issue or have my sites started it would be great. Because as of now the last backup i have is of the 20th of Jan. and i have classifieds sites. so i get enough ads a day to even guess who posted what. Please do what you can, as i have enough clients on my head now. |
| Posted by inso, 02-03-2012, 08:09 PM |
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Enotch is very stable if it isn't down. The outage usually will be gone on for more than a week. |
| Posted by JohnB1, 02-03-2012, 08:58 PM |
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Loads on my end. |
| Posted by sentabi, 02-04-2012, 12:39 AM |
Quote:
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Originally Posted by inso
Enotch is very stable if it isn't down. The outage usually will be gone on for more than a week.
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you right, every provider very stable until they down  |
| Posted by ghormann, 02-04-2012, 12:29 PM |
For comparison, I have 3 "low end" offerings from three different providers. Enotch has been down > 48 hours at least 4 times while I've been a customer. It hasn't happened once at either of the other providers.
I really wish I wouldn't have paid the full year with them....
Greg. |
| Posted by inso, 02-05-2012, 07:19 PM |
Quote:
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Originally Posted by enotchnet
My expectation is to have service up and running again as early as tomorrow - EST.
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4 days later...
your expectation is not true. |
| Posted by alonegun, 02-06-2012, 08:05 AM |
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enotchnet is a joke. Their service has been down for so many times and they just don't bother to send out an email to communicate with their customer. Instead, the only place the customers can get update is go to this website to get update. |
| Posted by mkreder, 02-06-2012, 10:02 AM |
Quote:
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Originally Posted by alonegun
enotchnet is a joke. Their service has been down for so many times and they just don't bother to send out an email to communicate with their customer. Instead, the only place the customers can get update is go to this website to get update.
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Is there any enotchnetworks URL where they are posting updates? Or are you calling their
customer support?
my.enotch.com/clientarea returns a 404.
Any *real* update will be appreciated. |
| Posted by mVPS-Simon, 02-06-2012, 10:13 AM |
Quote:
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Originally Posted by DaringHost
Have you tried giving them a call?
Here is the number that I was able to get from their whois record: +1.8008713764
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Quote:
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Originally Posted by mkreder
Is there any enotchnetworks URL where they are posting updates? Or are you calling their
customer support?
my.enotch.com/clientarea returns a 404.
Any *real* update will be appreciated.
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It would appear that nobody has an update yet, maybe if you give them a call, you can help other people in this thread with some information. |
| Posted by mkreder, 02-08-2012, 07:08 PM |
I actually call them yesterday, after taking my customer/contact info they told me some senior support member was going to send me an email with an update by email.
Nobody send anything yet. Do you have any update? |
| Posted by inso, 02-08-2012, 07:37 PM |
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10 days later....nothing happened |
| Posted by mkreder, 02-10-2012, 07:54 AM |
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I sent them an email but no response so far. Now I'm trying to call them again and nobody answer. Did you hear something? |
| Posted by mkreder, 02-11-2012, 08:52 PM |
Quote:
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Originally Posted by enotchnet
Update:
All customer data is still in-tact and un-impacted by this event. We also have offsite backups of all VPS and Dedicated Server data in the event that a customer should require this in the interim.
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@enotchnet would you please provide an update or contact me? I need to recover some file that I didn't backup. |
| Posted by mkreder, 03-22-2012, 08:38 AM |
confirmed:
enotch really ran away. |
| Posted by Flapadar, 03-22-2012, 08:44 AM |
Quote:
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Originally Posted by mkreder
confirmed:
enotch really ran away.
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Confirmed by what?? |
| Posted by mkreder, 03-22-2012, 08:45 AM |
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their main pages went down |
| Posted by VN-Ken, 03-22-2012, 09:11 AM |
Quote:
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Originally Posted by mkreder
their main pages went down
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There is no longer any such thing as having website issues? Hopefully Google's site never has a millisecond of downtime - that means they are surely to be out of business. |
| Posted by mkreder, 03-22-2012, 09:15 AM |
LOL,
Come on!
$ dig @8.8.8.8 enotch.com
; <<>> DiG 9.8.1-P1-RedHat-9.8.1-4.P1.fc16 <<>> @8.8.8.8 enotch.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 16923
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;enotch.com. IN A
;; Query time: 51 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Thu Mar 22 10:13:29 2012
;; MSG SIZE rcvd: 28
If you read this thread this VPS has been down for MONTHs, now their both main DNS servers are down.
I don't have a confirmation from them but I'm pretty sure they will not appear anymore. |
| Posted by inso, 03-25-2012, 09:55 AM |
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Door closed |
| Posted by htb, 03-25-2012, 04:57 PM |
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I see enotchnetworks.com is up |
| Posted by ghormann, 03-25-2012, 07:50 PM |
I was able to log into my.enotch.com but the connection hug before I could get the page the boot my VM.
Luckily I've moved everything to a new hosts months ago and my lease expires next month. Won't renew. :-) |
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