Hostdime network problems

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Posted by ChrisK Centarra, 02-20-2012, 05:59 PM
Anyone else having problems with HostDimes network?
Their site is loading very slowly and so are my servers.
Posted by KnownHost-Jonathan, 02-20-2012, 06:00 PM
Problems here. Even their corporate site(s) are having issues.
Posted by KMyers, 02-20-2012, 06:03 PM
Confirmed, they appear to be done from here as well
Posted by gilmangroup, 02-20-2012, 06:04 PM
Also having trouble getting to them - traceroute timing out at hostdime.com-10g-ethernet.core1.level3.net
Posted by ChrisK Centarra, 02-20-2012, 06:07 PM
Online again for me atleast, and its not timing out at hostdime.com-10g-ethernet.core1.level3.net.
Posted by gilmangroup, 02-20-2012, 06:08 PM
Back up at our location.
Posted by KMyers, 02-20-2012, 06:11 PM
Up from here as well
Posted by DimeNOC Dennis, 02-20-2012, 06:11 PM
Hello all,

We are still investigating a possible isolated routing issue but as stated, all issues are resolved at this time.

Thank you,
Posted by 24x7group, 02-20-2012, 06:19 PM
Most likely they were suffering from a DDOS attack, it would be nice if they could update their customers accordingly with more info.
Posted by KMyers, 02-20-2012, 06:21 PM

Quote:

Originally Posted by ServerBoost

Most likely they were suffering from a DDOS attack, it would be nice if they could update their customers accordingly with more info.

Hello,
I would agree that it looks like it may have been DDoS related as it technically was not a 100% failure rather isolated. In HostDimes Defense, Dennis did come in to say that they are looking into the root cause.

Posted by DimeNOC Dennis, 02-20-2012, 06:24 PM

Quote:

Originally Posted by ServerBoost

Most likely they were suffering from a DDOS attack, it would be nice if they could update their customers accordingly with more info.

As I already stated, we are investigating the issue and will happily post more once we have further details. At this time we are leaving all possibilities open.

Thank you
Posted by ChrisK Centarra, 02-20-2012, 06:24 PM
Agreed, Dennis posted within 15 minutes of this thread being made which is great.

I'd rather see them working on the problem rather than posting on WHT about why and how it happened. (Sure they could do that after the issue was resolved)
Posted by DimeNOC Dennis, 02-20-2012, 10:05 PM
Hello,

At this time, we can confirm that we did have a very short-lived isolated issue that caused network instability for a portion of our customers. The issue was narrowed down to be a routing loop between our network cores which caused increased latency as well as some packet loss. We have isolated the problem, and taken corrective action to ensure that we can avoid similar situations in the future.

Thank you and have a great day
Posted by KnownHost-Jonathan, 02-20-2012, 10:15 PM
Thanks for the update! Always good to hear what the root cause of an issue was.
Posted by Dustin Cisneros, 02-21-2012, 03:47 PM
Again?

Multiple machines of ours are down.
Posted by KMyers, 02-21-2012, 03:49 PM

Quote:

Originally Posted by semoweb

Again?

Multiple machines of ours are down.

It may be isolated, mine seems fine
Posted by KnownHost-Jonathan, 02-21-2012, 05:30 PM
I haven't noticed any issues today.
Posted by Dustin Cisneros, 02-21-2012, 10:52 PM
They confirmed the issue, via facebook and tickets, you guys must be on a different switch ;p