wiredtree down

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Posted by bpcbpc, 02-28-2012, 05:58 AM
I can not open http://www.wiredtree.com and http://grove.wiredtree.com

One of my sites hosted there (on a dedicated plan) is losing connection to MySQL all the time.

What's happening?
Posted by Fastian, 02-28-2012, 06:00 AM
Hay Guys,

Anyone also having issue or its just me?
There was a scheduled maintenance today but it should have been ended about an hour ago.

My vps is down for over 35 minutes now along with their main site.
Not impressed.

//end rant.
Posted by eva2000, 02-28-2012, 06:01 AM
i thought scheduled maintenance was yesterday or was it today ?

Quote:

This is a notification of planned network maintenance on February 27, 2012, 11:00PM to 3:00AM CST (5:00AM to 9:00AM CST)

Summary of Maintenance:

The goal of this maintenance window is to increase available bandwidth and improve our network capacity. During this process we will upgrade one of our network trunks between our core routers and distribution switches. Best practices and procedures will be employed.

Customer Impact:

There may be a few brief interruptions during the switch-over between network trunks. Extended downtime is unlikely, as we will have the original trunk available for rollback. Our network engineers will be on-site to ensure the process goes smoothly. Although the work will be relatively quick, we've scheduled an extended window in order to monitor the health of the network and equipment and make any adjustments that may be necessary.

If you have any questions or concerns about this maintenance notification, please open a ticket with WiredTree support in Grove or contact us by phone (Toll-Free: 866-523-8733, Local: +1 312-447-0510).

We apologize in advance for any inconvenience this may cause.

Thank you for your understanding,
WiredTree Networking Team

Posted by Rhino-Nick, 02-28-2012, 07:00 AM
You guys should follow them on twitter or facebook...

Quote:

@wiredtree 1h We have experience a failure on one of our distribution switches unrelated to tonight's maintenance. Work is being done on this now.

Quote:

@wiredtree 50m The switch has been repaired. If you are still experiencing connectivity issues, please open a ticket.

Posted by eva2000, 02-28-2012, 07:04 AM
did check their twitter page but that notice wasn't there when I checked
Posted by TimothyH, 02-28-2012, 07:52 AM

Quote:

Originally Posted by eva2000

did check their twitter page but that notice wasn't there when I checked

It was posted about 3 minutes after connectivity to WiredTree server's was lost, which is pretty impressive if you ask me.

Quote:

Originally Posted by Fastian

My vps is down for over 35 minutes now along with their main site.
Not impressed.

They updated Twitter with the latest info as it happened which show's dedication to customer service as keeping clients updated during an outage is critical. In saying this, over the past few months I've experienced incredibly good uptime and I'm certainly not going to judge them over what my systems detected to be 28 minutes of downtime.