*****host packet loss and latency

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Posted by SoutheastWeb, 03-06-2012, 10:07 PM
We are currently experiencing high latency and packet loss to our servers in the ***** Toronto data center. Staff has confirmed that it appears to be an issue with one of their providers.
Posted by NateN34, 03-06-2012, 10:19 PM
Yep, it is absolutely horrible all day.

Seems better now. Although there is still 10-30% packetloss to some locations around the globe, such as Vancouver, Germany and some U.S. locations, although that is normal with this host.
Posted by holyearth, 03-10-2012, 12:53 PM
I experienced the same with this host. Cancelled services.
Posted by JSCL, 03-10-2012, 02:27 PM
Last time I checked (maybe 2 months go?), ***** was single-homed. Is that still the case? If so, it's no surprise.
Posted by quantumphysics, 03-10-2012, 02:31 PM

Quote:

Originally Posted by JSCL

Last time I checked (maybe 2 months go?), ***** was single-homed. Is that still the case? If so, it's no surprise.

Looks like he+cogent?
Posted by NateN34, 03-10-2012, 03:19 PM

Quote:

Originally Posted by quantumphysics

Looks like he+cogent?

Yep, HE and Cogent.

Even so, that is no excuse for insane packetloss across the board. I could understand slow speeds that go to double digits during peak hours, but packetloss is not acceptable. A few months ago they started out good with great speeds and just a bit of packetloss, although in the last 2 months till now, their speeds have gone down to sub 50 mbit at peak hours and huge packetloss to random locations at all times.

http://just-ping.com/index.php?vh=ye...m&c=&s=ping%21 And no there is not ping limiting firewalls.....there is the same packetloss to other ***** servers with no firewalls too.

Worst network I have ever seen.
Posted by smerz, 03-13-2012, 03:24 PM
Same. Loss here too.

Monitoring it using smokeping from Germany, the HE toronto node shows no loss, yet servers inside ***** show loss.
Posted by yesuptoronto, 04-22-2012, 08:40 PM
Regarding to our network performance issue, we have been working very hard together with our providers in the past month to optimizing our network. There were two causes: 1. our local loop to HE was not stable, we have located this with our local loop provider and it is fixed permanently. 2. we have 30G from cogent and 10G from HE on BGP4, but traffic was always through HE during the peak hours, this congested the HE circuit, while cogent is only 50% utilization, and this was found due to the weight metric in our BGP4 is not functioning. After the most recent hardware upgrade, we are now able to setup correct weight metric so HE circuit won't be congested during peak-time. Our network now is much more stable and reliable. And we are currently working on bringing in another two+ circuits form different ISPs to increase our international Reach and enhance our network performance. KVM-IP access for every server will be available in June.

Our goal is to deliver reliable network and competitive price; provide great technical support and customer service to meet our customer’s satisfaction. You will feel the improvements if you willing to try our service again. Please submit a ticket to support.*****.net or contact us at support@*****.com if you have any questions about our network, we will be happy to assist you.

We welcome customer’s feedback and suggestion. Thank you for choosing ***** Hosting.

Best regards,
*****Hosting
Technical Support Team
Posted by smerz, 04-22-2012, 09:57 PM
http://imgur.com/U6Jw2

Thank you, looks rock solid now :-)