Company behind PacificHost, launches SupportMonk, a new Outsourced Support service

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Posted by wirefusemedia, 02-07-2013, 05:27 PM
WireFuseMedia LLC, provides Linux-based cPanel hosting solutions for social media and video sharing websites through its brand, PacificHost. Earlier today, the company announced the opening of a new outsourced support service targeted at other hosting companies and service providers.

After establishing a presence with US based hosting company PacificHost, the brains behind a company that has serviced nearly 10,000 customers in just 3 years, has established a separate service aimed at helping other small business owners grow their business by providing an extensive list of support solutions.

SupportMonk will operate as a separate entity, and will be targeted to small web hosts and developers looking to provide outsourced support for their customers. Services offered will include answering Tickets, Live Chats, Phone calls, in addition to providing 24/7 server management services.

The company maintains a separate US office where it will be offering Server Management, Phone Support, and other specialty services for its customers. The US office will also serve as the base of operations for the companys marketing and management for SupportMonk. After months of collaboration and planning, the company opened an office in Kerala, India. The outsourced support services will be primarily handled through its operations in India, although it will be under direct oversight from its US counterpart.

"Our goal is to provide amazing customer support at a cost effective price for our customers. The outsourced support industry is fairly small, and in such a limited market there aren't too many providers that can offer quality services, while keeping the cost low for small business owners who are already on tight budget. Our infrastructure and existing operations will allow us to personally train and hire employees unique to our customer's needs. With a Strong US presence, attention to detail, and a focus on quality, we intend to maintain a high level of service for all of our customers, no matter how big or small." said Roman Wright, VP of operations at WireFuseMedia.

Ticket support plans start at $39.99/month for a single reseller account, and $25/month for server management plans. The company features guaranteed 30 minute response times, 5 minute server monitoring, and support for a wide range of popular control panels and operating systems.

In addition to outsourced support and server management solutions, the company also maintains a handful of programmers on hand to help maintain its existing line of software, and develop new applications for its customers on request. The team has already developed a handful of software that provides integrations with WHMCS, Zendesk, Mailchimp and more. Ezeelogin is the companys flagship software that simplifies server management by giving companies the ability to automate control panel logins, control server access for employees, perform commands on multiple servers and much more.

About SupportMonk
SupportMonk provides outsourced support and server management solutions to web hosting companies and service providers around the world. With operations in both the US and India, the company provides affordable support solutions starting at only $39.99/month and comprehensive server management plans for a wide variety of operating systems.

To learn more, please visit: http://www.supportmonk.com/

About WireFuseMedia
After taking over operations of PacificHost in 2009, the company has grown PacificHost to host over 50,000 domains with customers in over 100 countries. PacificHost provides high quality hosting services for social media, video sharing, and other developer platforms.
To learn more, please visit: http://www.pacifichost.com/