Shoutcastcity.com down????

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Posted by ajosey, 03-20-2012, 02:27 PM
signed up with them 3 days ago, and they are gone? is this a scam or is there just an issue?

I just sent a email to support@shoutcastcity.com and here is the response i got.

Sorry, we were unable to deliver your message to the following address.

<support@shoutcastcity.com>:
No MX or A records for shoutcastcity.com

what is the deal. do i get my money back? or is this going to be fixed??? can anyone shed some light on this matter?

Order Number: 2962753538
southernbroadcastconsulting@gmail.com
Posted by rapturetrumpet, 03-20-2012, 02:32 PM
I would call them (888)530-3522.
Posted by abenson, 03-20-2012, 02:39 PM
I apologize for the outage today. We had a bump in the network and it caused our all of our servers to go down including the server which hosts our client area to become inaccessible. Everything should be back up now and we are monitoring everything to make sure it stays online.
Posted by ajosey, 03-20-2012, 02:49 PM
earlier this morning, when accessing the stream link(s) it would alert and refuse acess saying that it was infected. can you check on this.

I finaly did get someone to answer the phone and he was very pleasant. I understand that things can happen. It just worries me after three days, it going down, and no answer to calls or response from email.... it must have been a scam. I will think positive, and would like to do more business in the future.
Posted by abenson, 03-20-2012, 07:33 PM
Sure thing. I am going to open a ticket under your account and we will investigate this issue. :-) I will provide further updates via the ticket.
Posted by p0go, 03-21-2012, 07:38 PM
I'm glad everything was resolved. Thing's do happen and some are small, some are huge, I just mentioned something about this in another thread. It's always fusturating for the business and the customer either way, if it's small or big. Any server interruption or issues any size cause alot of problems and red flags. It just shows you though, depending how the provider and the business handles the situation if you should continue or leave, with these guy's. I would give them another chance.

They admitting to the issue and stated the reason for the outage, and now are wanting to help you and resolve the issue, they seem ontop of it.

I hope everything works out for you guy's. @Abenson, how long has ShoutcastCity been around / or in business now? I remember speaking with you in another thread, Are you the owner or just a employee? (Curious only).

Thanks.
Posted by abenson, 03-23-2012, 12:16 PM

Quote:

Originally Posted by p0go

They admitting to the issue and stated the reason for the outage, and now are wanting to help you and resolve the issue, they seem ontop of it.

Thank you for your kind complements.

Quote:

I hope everything works out for you guy's. @Abenson, how long has ShoutcastCity been around / or in business now? I remember speaking with you in another thread, Are you the owner or just a employee? (Curious only).

We opened ShoutcastCity back in August of 2011. I am a part owner and we have a couple employees right now.
Posted by forumtalk, 03-23-2012, 03:27 PM
shoutcastcity.com not open for me it ESET saying it"websites with potentially dangerous content"
Posted by methad0ne, 03-24-2012, 12:05 PM
shoutcastcity.com opening fine to me
Posted by abenson, 03-25-2012, 10:52 AM

Quote:

Originally Posted by forumtalk

shoutcastcity.com not open for me it ESET saying it"websites with potentially dangerous content"

We have contacted the company that runs the ESET list to request removal. Not sure why we were on there but it should be resolved when they get to our request.