IWeb Smart Servers Partial outage

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Posted by Coolraul, 04-17-2012, 01:01 PM
Please refer to our blog for the most updated status. This affects a portion of the Smart Server clients in one of 5 DC locations.

Start: 12:15
Estimated time of resolution: N/A
Impact: Inaccessibility for the smart servers on one of the segment of our network infrastructure.

We are currently investigating a situation that might affect a segment of our network infrastructure.
Our technical team is actively working on finding a solution to this problem. We will regularly communicate with you about the status of this operation.
We apologize for any inconvenience this situation may cause. If you have any questions, please do not hesitate to contact our support team (http://www.iweb.com/contacts/).
Thank you for your patience and understanding.

http://blog.iweb.com/en/2012/04/inci...ers/10092.html
Posted by Coolraul, 04-17-2012, 01:22 PM
The issue is resolved for just about everyone. If you are still seeing issues please open a ticket with support.
Posted by Henrik, 04-17-2012, 05:13 PM
Issues started some 10 minutes ago again. Though I am sure support is aware, yeah? It feels a tad un-necessary to open up a new ticket about a known issue.
Posted by Varial, 04-17-2012, 05:43 PM
Two outages in one day. *face palm*
Posted by Coolraul, 04-17-2012, 10:12 PM

Quote:

Originally Posted by Varial

Two outages in one day. *face palm*

I agree and apologize for the downtime. The network team is working to find the root cause and implement a permanent fix. If you haven't already, please open a ticket and support will assist you.

You can check our blog post regarding this and try the following steps:

http://blog.iweb.com/en/2012/04/inci...age/10104.html

For those who are still having connectivity issues on websites or secondary IPs, we invite you to try the following procedure:

1- Ping any public domain such as google.com;

2- Input the following commands in your server : /etc/init.d/network restart OR /etc/init.d/networking restart for Ubuntu/Debian

This could help with secondary IPs not resolving.