GoRack Network Issue

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Posted by QuickWeb-Roel, 04-18-2012, 07:31 PM
Does anybody having issue with their network at gorack?
Posted by MyITGuy, 04-18-2012, 07:33 PM

Quote:

Originally Posted by QuickWeb-Roel

Does anybody having issue with their network at gorack?

Yep, started at approximately 7:15

My 216 ranges are up, but has some medium latency and packet loss.
My 68 ranges are down though...
Posted by QuickWeb-Roel, 04-18-2012, 07:35 PM
I was told by Daniel BGP session issues from upstream, hope yo be back online soon!
Posted by ObjectZone, 04-18-2012, 08:15 PM
Yes, my services down since 7:05pm on my 68 block IPs at this time. I was beginning to think GoRACK was immune to network issues.

I trust the guys to solve the issue and have us back online as soon as possible.

--Chris
Posted by MyITGuy, 04-18-2012, 08:22 PM
And based on the dozens of alerts coming in, GoRack is back online.
Posted by ObjectZone, 04-18-2012, 08:25 PM
Yes, looks like things have sprung back to life.

--Chris
Posted by QuickWeb-Roel, 04-18-2012, 08:25 PM
yes we are online now too.
Posted by GoRACK, 04-18-2012, 11:04 PM
There was an outage earlier this evening caused due to an issue with one of our upstreams. Any clients wishing to have an RFO may open a ticket and we will provide one as soon as networking finishes their analysis.

Thanks guys for your patience. Everything came back online a while back.
Posted by QuickWeb-Roel, 08-24-2012, 06:24 PM
Looks like network issue again, some blocks not routing and their ticketing system timing out.
Posted by ObjectZone, 08-24-2012, 06:34 PM

Quote:

Originally Posted by QuickWeb-Roel

Looks like network issue again, some blocks not routing and their ticketing system timing out.

Looks like everything is fine within my 68.67.x.x IP and don't show any issues all day long from my monitoring system in New York. I can also access Ubersmith/support just fine. Maybe you could try from a different ISP/route?

--Chris
Posted by MyITGuy, 08-24-2012, 06:44 PM
Everything's fine on my blocks
Posted by QuickWeb-Roel, 08-24-2012, 06:45 PM
looks ok now, a while back it was like this

IP address: 68.67.7x.xx
Host name: xxx
68.67.7x.xx is from United States(US) in region North America

TraceRoute to 68.67.7x.xx [68.67.7x.xx]

Hop (ms) (ms) (ms) IP Address Host name
1 42 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 1 0 0 4.69.145.254 vlan90.csw4.dallas1.level3.net
3 0 0 0 4.69.151.170 ae-93-93.ebr3.dallas1.level3.net
4 20 20 20 4.69.134.22 ae-7-7.ebr3.atlanta2.level3.net
5 20 20 22 4.69.148.242 ae-63-63.ebr1.atlanta2.level3.net
6 20 20 20 4.69.150.13 ae-1-51.edge4.atlanta2.level3.net
7 27 27 27 4.28.182.34 gorack-llc.edge4.atlanta2.level3.net
8 27 26 26 216.238.148.4 216-238-148-4.static.as19844.net
9 124 27 28 216.238.148.2 te1-1.core-a.jcvnflcq.as19844.net
10 28 27 28 216.238.148.4 216-238-148-4.static.as19844.net
11 28 28 28 216.238.148.2 te1-1.core-a.jcvnflcq.as19844.net
12 28 28 28 216.238.148.4 216-238-148-4.static.as19844.net
13 29 29 29 216.238.148.2 te1-1.core-a.jcvnflcq.as19844.net
14 29 28 29 216.238.148.4 216-238-148-4.static.as19844.net
15 30 30 30 216.238.148.2 te1-1.core-a.jcvnflcq.as19844.net
16 30 30 30 216.238.148.4 216-238-148-4.static.as19844.net
17 31 31 31 216.238.148.2 te1-1.core-a.jcvnflcq.as19844.net
18 31 31 31 216.238.148.4 216-238-148-4.static.as19844.net
19 32 32 32 216.238.148.2 te1-1.core-a.jcvnflcq.as19844.net
20 32 32 35 216.238.148.4 216-238-148-4.static.as19844.net
21 33 34 33 216.238.148.2 te1-1.core-a.jcvnflcq.as19844.net
22 33 34 33 216.238.148.4 216-238-148-4.static.as19844.net
23 35 34 74 216.238.148.2 te1-1.core-a.jcvnflcq.as19844.net
24 34 34 34 216.238.148.4 216-238-148-4.static.as19844.net
25 35 35 35 216.238.148.2 te1-1.core-a.jcvnflcq.as19844.net
26 Timed out 35 34 216.238.148.4 216-238-148-4.static.as19844.net
27 36 36 36 216.238.148.2 te1-1.core-a.jcvnflcq.as19844.net
28 37 36 37 216.238.148.4 216-238-148-4.static.as19844.net
Trace complete
Posted by QuickWeb-Roel, 08-24-2012, 06:53 PM
ok i was told by Daniel they were installing new routing gear and my static route was affected. However seems like they did not sent any maintenance notification at all.

The IPs we announce on our BGP had no issue only the small subnet we got from them.