dme hosting.... Down AGAIN

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Posted by twhiting9275, 04-22-2012, 10:12 AM
This is getting beyond annoying. Time to pack up and move out.
Yeah, yeah, they advertise cheap services, but those services SHOULD at least be up and running. THE worst network I've ever been on. Repeated VPS downtimes, repeated issues with everything.
Posted by cloudrck, 04-22-2012, 10:33 AM
Any word as to what the issue is?
Posted by twhiting9275, 04-22-2012, 10:37 AM

Quote:

Originally Posted by daejuanj

Any word as to what the issue is?

Haven't bothered asking
Their staff is about as helpful as, well, asking a cat why the internet is down, not at all.

Been through this on/off for a few months, different vps' every time, every time it's the same thing

Quote:

Well, it's working now

AFTER leaving the ticket on hold for 8 hours, that is.
Posted by cloudrck, 04-22-2012, 10:38 AM

Quote:

Originally Posted by linux-tech

Haven't bothered asking
Their staff is about as helpful as, well, asking a cat why the internet is down, not at all.

Been through this on/off for a few months, different vps' every time, every time it's the same thing

AFTER leaving the ticket on hold for 8 hours, that is.

Wish I would have known this before hand. *sigh*
Posted by twhiting9275, 04-22-2012, 11:53 AM
2 hours later ..... still down
Amazing, these people have the worst track record I've ever seen for downtime. They even beat Burst (and that takes a lot)
Posted by Askforhost-AJ, 04-22-2012, 11:57 AM

Quote:

Originally Posted by linux-tech

This is getting beyond annoying. Time to pack up and move out.
Yeah, yeah, they advertise cheap services, but those services SHOULD at least be up and running. THE worst network I've ever been on. Repeated VPS downtimes, repeated issues with everything.

Quote:

Originally Posted by linux-tech

2 hours later ..... still down
Amazing, these people have the worst track record I've ever seen for downtime. They even beat Burst (and that takes a lot)

In first post, you said time to move out, but you still enjoying the downtime. 2 Hours. you got enough time to move
Posted by cloudrck, 04-22-2012, 11:57 AM
Considering their website is down as well is there any other way to contact them? Though with the unprofessional response you once received from them I doubt it would do much good

Quote:

Originally Posted by Askforhost Hosting

In first post, you said time to move out, but you still enjoying the downtime. 2 Hours. you got enough time to move

Can't really migrate if your server is down.
Posted by Wonka, 04-22-2012, 11:58 AM
I was just browsing there site last night.. Hopefully they act quick and dont intentionally leave you in the dark and then give you an explanation after the fix..
Posted by Askforhost-AJ, 04-22-2012, 12:00 PM

Quote:

Originally Posted by daejuanj

Considering their website is down as well is there any other way to contact them? Though with the unprofessional response you once received from them I doubt it would do much good

Can't really migrate if your server is down.

oh, i just misread
So, 2 hours passed and still Down!

@OP
No Updates on social networking or somewhere else?
Posted by twhiting9275, 04-22-2012, 12:00 PM

Quote:

Originally Posted by Askforhost Hosting

In first post, you said time to move out, but you still enjoying the downtime. 2 Hours. you got enough time to move

Oh, the moving part's already underway. In fact, it'll be completed rather shortly.

That doesn't mean that one still doesn't need to access things that are on their server, or to access their own domain in order to tell them where to go.
Posted by Askforhost-AJ, 04-22-2012, 12:02 PM

Quote:

Originally Posted by linux-tech

Oh, the moving part's already underway. In fact, it'll be completed rather shortly.

That doesn't mean that one still doesn't need to access things that are on their server, or to access their own domain in order to tell them where to go.

Any explanations from their side?
Posted by twhiting9275, 04-22-2012, 12:10 PM

Quote:

Originally Posted by Askforhost Hosting

Any explanations from their side?

Never is. Like I said, not the first time, but most definitely the last.

They tend to pretend things like this don't happen. At least they want to try to.
Posted by MyITGuy, 04-22-2012, 12:25 PM
Communication is key, surprising that the majority of companies still don't realize this.
Posted by cloudrck, 04-22-2012, 01:11 PM
Back up, seemed to be a network issue
Posted by tirino, 04-30-2012, 04:37 PM
it's down again today
Posted by KMyers, 04-30-2012, 04:53 PM

Quote:

Originally Posted by tirino

it's down again today

Do you have a sample IP I can try to hit

NVM, it seems their main page is down too
Posted by HAClusterTech, 04-30-2012, 04:56 PM
Yeah they are down...seems their Denver location.
Posted by KMyers, 04-30-2012, 04:58 PM

Quote:

Originally Posted by HAClusterTech

Yeah they are down...seems their Denver location.

I believe they are at FDC's Denver Location. Other servers there seem to be responding. It may be switch level
Posted by tirino, 04-30-2012, 05:11 PM
I paid my second month bill a few days ago and I'm already looking for another host...

I know downtimes are expected, especially on cheap servers... but this often? And for so long?
Posted by HocusPocus, 04-30-2012, 05:18 PM
My VPS at their Germany location is having so much packet loss that its practically down as well.

Typically in the past i will get high packet loss, write a support ticket and then get a reply back saying "its working ok" a few hours later once the packet loss has solved itself.

But in this instance its been pretty much 80%+ higher packet loss for the last 24 hours and my support ticket is so far unanswered.

Unless something changes i don't see me sticking with them any longer, due to the constant network issues and complete lack of customer updates on the issues.
Posted by topekawebhosting, 04-30-2012, 05:51 PM
MY VPS is down and there own website is down any word from anybody why........
Posted by Taivastiuku, 04-30-2012, 06:14 PM
Main site and denver location are down. Scranton location seems to be working just fine.
Posted by Taivastiuku, 04-30-2012, 06:32 PM
Logs indicate that Denver was down for 4 hours. Everything is now back to normal.
Posted by HocusPocus, 05-03-2012, 02:03 PM
Has anybody got a reply from DMEHosting lately?

My VPS has about 80% packet loss and has been pretty much offline due to this for 4-5 days now, none of my support tickets have been answered and as soon as i go to use their online chat (when its available) it mysteriously goes offline after i submit my ticket details.

I have backups of my data, but i would prefer to ftp the data on it from the VPS itself as my home connection is slow.

What aggravates me is that they refuse to answer their customers support tickets yet still find the time to place offers in the advertisement section of this forum.
Posted by Taivastiuku, 05-03-2012, 05:06 PM

Quote:

Originally Posted by HocusPocus

My VPS has about 80% packet loss and has been pretty much offline due to this for 4-5 days now

What location are you using?
Posted by side3, 05-03-2012, 05:21 PM

Quote:

Originally Posted by Taivastiuku

What location are you using?

He stated in his post that he was at the Germany location
Posted by twhiting9275, 05-03-2012, 06:06 PM
Yeah, Germany's been toast for a few days.
Leave it to DME to just not give a damn about their customers though. No, really, I gave up trying to get an explanation, or any sort of valid response from them, it's just a waste of time.
Posted by HocusPocus, 05-03-2012, 07:59 PM

Quote:

Yeah, Germany's been toast for a few days.

Last time i tried and throughout the last week the server was still up, its just got massive packetloss (85-95%) maybe its being DDOS'd (the host node, not my VPS) i don't know.

I would be cool with an answer and an ETA of when they would address the issue, but they haven't even responded to my tickets as far as i know maybe they have gone out of business.

It will be quite laughable when they send me another invoice in a week or so.
Posted by twhiting9275, 05-03-2012, 08:14 PM
By toast I mean unreachable, not really 'dead', I should have clarified that a bit more. It's been spotty at best for so long that I've basically turned off alerts for that vps. Looks like that was done around the 22nd or so.

I wouldn't hold your breath waiting on a response, really. Like I said, a waste of time in that regards.
Posted by dealdomains, 05-04-2012, 02:47 AM

Quote:

Originally Posted by HocusPocus

Has anybody got a reply from DMEHosting lately?
What aggravates me is that they refuse to answer their customers support tickets yet still find the time to place offers in the advertisement section of this forum.

Thats really not what should be expected from webhosting provider , in todays compitation. I feel you should switch your provider as soon as possible.
Posted by pubcrawler, 05-04-2012, 11:10 PM
DMEHosting has been hit and miss for us.

As a rule, we steer clear of anything being sold out of FDC Denver. Strange routing there, tons of network issues (seems to be getting better though) and because it is FDC (really).

Was with DME in Dallas and already had services in Dallas, so migrated to Denver.

Been a number of outages in Denver in the several months we were there. So many that we got tired of pulling the VPS IP from our server pool and just removed it entirely.

The most annoying thing about DME is their hyper aggressive billing. DME sends a late/overdue notice then within 30 minutes sends a suspension notice and pulls things offline.

Deal with dozens of VPS providers and DME is the only one that so aggressively suspends immediately after an overdue.

If DME catches your eye, give their Dallas location a try. It is in a much better facility than Denver.

As others point out, beware of the support issues or lack thereof. I sent an email telling them to cancel our VPS and received back an email on how to go poodle dog-show style navigate their customer system to accomplish this. Sh!t on them for that waste of 5 minutes of my life.
Posted by faxxaff, 05-08-2012, 06:04 AM

Quote:

Originally Posted by pubcrawler

DMEHosting has been hit and miss for us.

....

As others point out, beware of the support issues or lack thereof. I sent an email telling them to cancel our VPS and received back an email on how to go poodle dog-show style navigate their customer system to accomplish this. Sh!t on them for that waste of 5 minutes of my life.

I am totally disappointed about DME myself. I canceled today.
Posted by HocusPocus, 05-09-2012, 08:56 AM

Quote:

Originally Posted by faxxaff

I am totally disappointed about DME myself. I canceled today.

Yep, i cancelled my servers with them today also.