Secured Servers issues?

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Posted by dlm7, 05-06-2012, 06:01 PM
I was just doing some work when I noticed one of my servers went down (but some others are up). It's only been about 10 minutes down now. I was going to go to the control panel to power cycle it but I notice that seems down as well: https://portal.securedservers.com/ and I cannot access it. So I'm thinking it may not just be me. The main site at http://securedservers.com seems fine though.

Anyone else having problems?
Posted by KMyers, 05-06-2012, 06:03 PM
Hello,
There is talk in the WHT Premium Section echoing this as well. Some have called and confirmed it is a network issue.
Posted by Kevin K, 05-06-2012, 06:04 PM
Our servers are up and running just fine, but I do see https://portal.securedservers.com/ is not accessible at the moment.
Posted by dlm7, 05-06-2012, 06:09 PM

Quote:

Originally Posted by KMyers

Hello,
There is talk in the WHT Premium Section echoing this as well. Some have called and confirmed it is a network issue.

Thank you very much for the response. I appreciate it. I will just wait it out.
Posted by Hoopla-Brad, 05-06-2012, 06:24 PM
For those interested.

Quote:

we have confirmed that it is a power issue and we are working on getting switches moved over to another power circuit.

Posted by jstand1, 05-06-2012, 07:04 PM
This is getting very annoying- my server is down for 1 hour and 28 minutes now....
Posted by dlm7, 05-06-2012, 07:12 PM

Quote:

Originally Posted by jstand1

This is getting very annoying- my server is down for 1 hour and 28 minutes now....

One of mine is still down as well along with https://portal.securedservers.com/

To be fair though it's the first time in many months I have noticed any downtime with them. I hope this is fixed within the next hour.
Posted by Hoopla-Brad, 05-06-2012, 07:17 PM

Quote:

Originally Posted by dlm7

One of mine is still down as well along with https://portal.securedservers.com/

To be fair though it's the first time in many months I have noticed any downtime with them. I hope this is fixed within the next hour.

Over an hour and a half on a 100% network SLA?
Posted by JordanJ, 05-06-2012, 07:28 PM
All,

It looks like one of the PDBs serving a small portion of our racks went offline. We will issue a formal RFP as soon as we are out of firefighting mode.

We will be providing updates as we have them to http://outages.phoenixnap.com/
Posted by dlm7, 05-06-2012, 08:17 PM
MARK.

My server is back up.
Posted by JordanJ, 05-06-2012, 08:57 PM
All issues should be fixed at this time - a formal RFP will be released. If you are still experiencing issues, please contact our support desk at support@securedservers.com. We are standing by to assist.

Thank you everyone for your patience.
Posted by QuickWeb-Roel, 05-06-2012, 09:23 PM
hmm one of our servers still down.
Posted by Mr. Obvious, 05-06-2012, 09:37 PM

Quote:

Originally Posted by JordanJ

All issues should be fixed at this time - a formal RFP will be released. If you are still experiencing issues, please contact our support desk at support@securedservers.com. We are standing by to assist.

Thank you everyone for your patience.

Quote:

Originally Posted by QuickWeb-Roel

hmm one of our servers still down.

You should probably email them, like he said.
Posted by QuickWeb-Roel, 05-06-2012, 09:44 PM

Quote:

Originally Posted by Mr. Obvious

You should probably email them, like he said.

yep 2 hours ago, nothing heard as of yet!