Immedion Down

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Posted by bhavicp, 05-12-2012, 04:48 AM
There was apparently a maintenance scheduled for this time, however downtime was expected to be 5 minutes max.

Everything has been down for exactly an hour now.

ORIGINAL MESSAGE:
Immedion Network Engineering will be performing maintenance activities on the Edge and Core routers in the Asheville, NC datacenter. This maintenance will add capacity and improve stability in the datacenter edge and core network.
Due to the type of maintenance there will be a number of BGP related convergence events which will cause interruptions in customer facing internet connectivity for up to 5 minutes at a time. There will be a number of these events during this maintenance which will happen at unspecified times. There will be no impact to private or dedicated circuits coming into customer equipment as a result of these maintenance activities.
If you have any questions regarding these activities please contact Immedion Support via phone at 866.270.6000 or 828.650.8585 for international customers.
Posted by prickett233, 05-12-2012, 04:51 AM
Its been down for 2 hours and 13minutes at the time of this writing according to our monitoring.

Just spoke with support and they say it maybe back online in 15 minutes, fingers crossed.
Posted by prickett233, 05-12-2012, 04:53 AM
Things are coming back online for us now.
Posted by prickett233, 05-12-2012, 05:11 AM
Down again
Posted by bhavicp, 05-12-2012, 05:21 AM

Quote:

Originally Posted by prickett233

Its been down for 2 hours and 13minutes at the time of this writing according to our monitoring.

Just spoke with support and they say it maybe back online in 15 minutes, fingers crossed.

Weird ours was only down for 1 hour 10 minutes. I wonder if this is covered under SLA or not (since it was scheduled, but it did state 5 minutes of downtime)
Posted by redsolution, 05-12-2012, 05:27 AM
what are these people doing?, still getting TTL expire, we have rtsp - voip traffic on our servers :x
its more then 3 hours now, this outage is getting worse
Posted by bhavicp, 05-12-2012, 07:00 AM
Finally up. Over 3 hours of downtime for us...
Posted by redsolution, 05-12-2012, 07:26 AM
we are down again, that is not fixed permanently
Posted by Eleven2 Hosting, 05-12-2012, 07:29 AM
Down here again.
Posted by bhavicp, 05-12-2012, 07:29 AM

Quote:

Originally Posted by redsolution

we are down again, that is not fixed permanently

And there we go as well =/
Posted by prickett233, 05-12-2012, 07:30 AM
Sigh... down again ...
Posted by TQ Mark, 05-12-2012, 10:03 AM
1 hour 57 minutes of downtime recorded for us.
Posted by bhavicp, 05-13-2012, 04:07 AM
Down again =[=[
Posted by PingRapid, 05-13-2012, 05:50 AM
I don't remember having this much trouble with Netriplex... the network has been a little unstable for the past couple of months.

Hopefully this maintenance will see the end of the issues...
Posted by bhavicp, 05-13-2012, 06:11 AM
I don't get why they say "will cause interruptions in customer facing internet connectivity for up to 5 minutes at a time" - When it's down for the WHOLE time. Yesterday 3 hours, today its already been 2 hours.

"Please be aware that while this impact should be minimal you will see periods of time where route convergence causes intermittent"

Not good at all.
Posted by Eleven2 Hosting, 05-13-2012, 08:02 AM
They failed to inform us they are swapping out their edge and core routes and replacing their AS Number.

That is a big more complex than the simple 5 min BGP converges as they basically advertised.

This is ridiculous from them.
Posted by turbovps, 05-13-2012, 04:11 PM
Is this downtime covered under network uptime SLA?
Posted by bhavicp, 05-13-2012, 04:33 PM

Quote:

Originally Posted by turbovps

Is this downtime covered under network uptime SLA?

Is what i wanted to know =/ 6.5 Hours down today, 3 hours down yesterday. It's just not acceptable.