Anybody else at solarvps.com is having problems?

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Posted by albatroz, 05-29-2012, 06:02 PM
Hello,
I have 2 VPS with Solarvps.com and both are out of service.
I placed a support ticket 30 minutes ago and haven´t received a response yet.
Posted by dave191, 05-29-2012, 06:15 PM
Hi,

I just received the following from them:

"We just wanted to let you know that there is a problem in our London, UK datacenter, and all servers from the UK are currently affected. The engineers are currently working on this."

There is no ETA at the moment.

I believe this is related to the poundhost.com thread so best to keep an eye on that as well.

Dave
Posted by albatroz, 05-29-2012, 06:15 PM
My VPS are not in London but in USA.
Posted by bsh, 05-29-2012, 06:17 PM

Quote:

Originally Posted by albatroz

My VPS are not in London but in USA.

Can you email me the ticket ID of your support request please? My email is brandon@solarvps.com. Thank you!
Posted by albatroz, 05-29-2012, 06:20 PM
Hi Brandon,
You will soon receive an email from alengua@vo.pe

Quote:

Originally Posted by bsh

Can you email me the ticket ID of your support request please? My email is brandon@solarvps.com. Thank you!

Posted by albatroz, 05-29-2012, 06:43 PM
Solarvps finally replied to my ticket. They say that there seems to be a problem with the RAID card and they will need to replace it.
How lucky I am that I have 2 VPS with them and it seems that both are under the same hardware.
Posted by albatroz, 05-29-2012, 11:00 PM
The last update I received was the following:

The raid array on the server failed. We are currently trying to solve this in 2 ways.
1. We are still trying to recover the failed array.
2. A bare metal restore has already been started to a brand new hardware node

However I don´t have idea how long will it take to have the services operative again.