Who use gorillaservers.com? Now the servers down and website down

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Posted by xiaoyuhost, 06-11-2012, 11:58 AM
Who use gorillaservers.com? Now the servers down and website down.

DOnt know any contact information

use google cache found they phone number is webnx phone number.

Hope gorillaservers.com support can see the post in wht.
Posted by Testtube302, 06-11-2012, 12:01 PM
How long have they been down?
Posted by MiguelQ, 06-11-2012, 12:02 PM
for about 2 hours
Posted by xiaoyuhost, 06-11-2012, 12:02 PM
1 hours ago.

I have 4 servers with them all down and they website is down
Posted by Testtube302, 06-11-2012, 12:03 PM
I took a look at the services they offered late last week. Was thinking about trying them out. I hope everything works out for you guys.
Posted by RSNET-John, 06-11-2012, 12:14 PM
Their web site down from here too, hope everything starts working soon for you guys.
Posted by MiguelQ, 06-11-2012, 12:24 PM
This might be related to WebNX power issue here: http://www.webhostingtalk.com/showth...1162921&page=2
Posted by Testtube302, 06-11-2012, 12:25 PM
This may not be a gorillaservers.com issue Just checked the outage page and it looks like it may be a webnx problem.
Posted by MiguelQ, 06-11-2012, 12:36 PM
Just got a response from one of their reps. Looks like they're coming back online soon
Posted by GorillaServers, 06-11-2012, 12:37 PM
This is related to the WebNX power issue. GSI is a WebNX brand. The power issue has been resolved I believe, and they are currently restoring network connectivity.

I apologize for the inconvenience. If you are a client, please contact me directly for more information regarding any open tickets you have. I will be addressing customers directly today to assist with any ongoing issues.
Posted by harpreetxi, 06-11-2012, 01:50 PM
i have 1 server too ... and its down
not a good impression on new customer....

just my tips

1.host your main site on some other network so you can provide status there or atleast your support will work. And also people will know you have not run away lol.

2.make a diff twitter if you already dont have gorillastatus and in deployment email advise users to follow it. There you can keep users updated :-)
Posted by GorillaServers, 06-11-2012, 03:03 PM

Quote:

Originally Posted by harpreetxi

i have 1 server too ... and its down
not a good impression on new customer....

just my tips

1.host your main site on some other network so you can provide status there or atleast your support will work. And also people will know you have not run away lol.

2.make a diff twitter if you already dont have gorillastatus and in deployment email advise users to follow it. There you can keep users updated :-)

Thank you for the tips.

All servers should be online, as the power was restored several hours ago. If you are still encountering problems please email our support department directly. Any posts on WHT will not be treated as a direct support request. Priority will of course go to our tickets and support requests first.

Thank you for your understanding and cooperation!