www.staminus.net is down?

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Posted by PeterPP, 06-15-2012, 02:39 AM
http://network-tools.com/default.asp...w.staminus.net

Ping

[www.staminus.net]

Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214

Average time over 10 pings: 0 ms

can;t even get in to issue ticket...
Posted by HAClusterTech, 06-15-2012, 02:40 AM
yeah, our server with them is down at the moment.
Posted by toro, 06-15-2012, 02:42 AM
There is a backhaul problem with a transport circuit. We are working with our provider to get this resolved immediately.

We do not have an eta at this time.

Thank you for your patience.
Posted by krizag, 06-15-2012, 02:44 AM
Got this from whois info.

Registrar: DOMAIN
Domain Name: STAMINUS.NET
Created on: 25-JUL-01
Expires on: 26-JUL-12
Last Updated on: 16-APR-12

Administrative, Technical Contact:
, domains@staminus.net
Staminus Communications
502 S. Harbor Blvd.
Fullerton, CA 92832
US
949-202-5305

Don't they have a contact number or twitter account?
Posted by macroz, 06-15-2012, 02:50 AM
Anu update?
Posted by jiangzhe, 06-15-2012, 02:59 AM
this time is offline, when to repair? the domain STAMINUS.NET
does not resolve
Posted by robbiecook, 06-15-2012, 03:24 AM
In my opinion, this is bad public relations. You guys at Staminus should have announced this on your Twitter & Facebook. This is COMPLETE outage for the entire company including your website. Customers are confused, spamming the Facebook page, calling in/slamming support and worried about their own entities. I'd expect more professionalism from a company like you guys. There is absolutely no word about this anywhere. I decided to check webhostingtalk but many don't know about this site.
Posted by Brave, 06-15-2012, 03:34 AM
waiting patiently
Posted by lelesui, 06-15-2012, 03:35 AM
I'm watching on this. why you don't post an message on your facebook page or twitter?
Posted by wirefusemedia, 06-15-2012, 03:37 AM
If I had my own datacenter I would host my site on a global cdn and have a live clone in another datacenter so that in the event your entire network goes down your website doesn't go down with it. Inevitably if Staminus loses any customers over this it will more than likely be due to the lack of communication than the actual downtime of their customers.

Take my advise Staminus and duplicate your entire website on another box on another network for the sake of not only your customers but your overall stability as a company.

I must agree that the clear lack of communication on the part of Staminus is ludicrous and if I ran my company the same way I would be losing customers by the minute.
Posted by zzzxtreme, 06-15-2012, 03:37 AM
not their fault I guess................... hopefully can be resolved before this evening. I want to enjoy my friday evening
Posted by robbiecook, 06-15-2012, 03:44 AM

Quote:

Originally Posted by wirefusemedia

If I had my own datacenter I would host my site on a global cdn and have a live clone in another datacenter so that in the event your entire network goes down your website doesn't go down with it. Inevitably if Staminus loses any customers over this it will more than likely be due to the lack of communication than the actual downtime of their customers.

Take my advise Staminus and duplicate your entire website on another box on another network for the sake of not only your customers but your overall stability as a company.

I must agree that the clear lack of communication on the part of Staminus is ludicrous and if I ran my company the same way I would be losing customers by the minute.

I totally agree! This is what is making me want to change hosts. Can you not give us an update or have a reliable website host backup plan? It is very irritating. They should be professional enough to let customers know what is going on - this would make me HAPPY and wait patiently. I'm pissed they just leave us in the dark.
Posted by PeterPP, 06-15-2012, 03:45 AM
em...so staminus is famous for fighting DDOS, but beat down by this kind of network issue ?
Posted by funtoosh, 06-15-2012, 03:46 AM
Matt/T0r0 I need some ETA, can't run business in this way, atleast reply and confirm if it is going to be fixed within next few hours or not, if not i'll better arrange a different server for my clients, i can't keep them down in this way.

Thanks
Posted by robbiecook, 06-15-2012, 03:48 AM
I agree, this is completely ridiculous. Staminus should have better communication and this kind of downtimetime is against their agreements. They're not keeping with the 99.9% uptime SLA agreement to customers. I've been researching and noticed that they've had a lot of recent downtime. As a customer, this is very discerning.
Posted by lelesui, 06-15-2012, 03:50 AM
no message, no backup, no contacter, phone is busy, no twitter reply, no facebook reply.
Oh, am i living in 20th century?
Posted by chasingsol, 06-15-2012, 03:58 AM
Any kind of update would be nice. Twitter and Facebook would be good too, I only found this thread because someone posted it to your Facebook wall!
Posted by PeterPP, 06-15-2012, 04:00 AM
maybe due to it is early morning in US? no one around DC ? I hope not....
Posted by chasingsol, 06-15-2012, 04:03 AM
I doubt the issue is at the DC. If it's a backhaul problem, that's more likely to be happening up in Los Angeles.

Early morning should have nothing to do with it. I'm near the DC in Southern California, and I'm awake because we have a service outage caused by this issue.
Posted by toro, 06-15-2012, 04:03 AM
Staminus has one of the longest uptime records of any hosting company. We stand by our terms of service. This is not a complete outage. Many customers are, however, impacted.

There is a backhaul problem with a transport circuit. We are working with our provider to get this resolved immediately.

We do not have an eta at this time.

Thank you for your patience.
Posted by lelesui, 06-15-2012, 04:09 AM
there is a post on facebook wall finally~
Posted by PeterPP, 06-15-2012, 04:16 AM
facebook link please?
Posted by wenxiao001, 06-15-2012, 04:27 AM
Still not recovered
Posted by zzzxtreme, 06-15-2012, 04:27 AM
www.facebook.com/Staminus
Posted by PeterPP, 06-15-2012, 04:28 AM
3 hours downtime now?
Posted by Brave, 06-15-2012, 04:30 AM

Quote:

Originally Posted by PeterPP

3 hours downtime now?

Yes, pls wait.
Posted by TheTrance, 06-15-2012, 04:33 AM
so what was it
Posted by zzzxtreme, 06-15-2012, 04:34 AM
their provider's fault
Posted by wirefusemedia, 06-15-2012, 04:35 AM
It appears to be back up
Posted by lelesui, 06-15-2012, 04:36 AM
it seems up now~
Posted by PeterPP, 06-15-2012, 04:38 AM
I assume no SLA then?
Posted by frogfuzion, 06-15-2012, 04:41 AM
https://www.facebook.com/Staminus

The network's back online now
Posted by toro, 06-15-2012, 04:43 AM
Cox issue resolved. We will have more information in the morning regarding this. We will then communicate this via email to our customers who were impacted.
Posted by Brave, 06-15-2012, 06:17 AM
I am staminus customer and regional partner since 7-8 years. I spend more traffic from many of you, I have hit millions of day. And this problem came to my busy time, I am waiting patiently your talking about staminus is very wrong. Staminus company wasn’t built by rich people, it built by people who are loving this job and trying to come to place with knowledge. Yes, very sad but they realize that the problem is long term and that Matt is one of his best.
Posted by softshop011, 06-15-2012, 08:26 AM

Quote:

Originally Posted by Brave

I am staminus customer and regional partner since 7-8 years. I spend more traffic from many of you, I have hit millions of day. And this problem came to my busy time, I am waiting patiently your talking about staminus is very wrong. Staminus company wasnt built by rich people, it built by people who are loving this job and trying to come to place with knowledge. Yes, very sad but they realize that the problem is long term and that Matt is one of his best.

How can someone be in the IT/tech industry for 7-8 years and not learn to speak/write 'understandable' English ?
Posted by Brave, 06-15-2012, 09:07 AM
I know english as I want to use, I did not speak English, so I do not need sales people in the region that I responsible for my own country. We have english translators enough. thank you
Posted by PeterPP, 06-15-2012, 09:11 AM
This is our first server with staminus, only problems and problems!
Posted by HackedServer, 06-15-2012, 10:19 AM

Quote:

Originally Posted by toro

Cox issue resolved. We will have more information in the morning regarding this. We will then communicate this via email to our customers who were impacted.

Could you post this email on WHT also? I'm sure there are many like me who are interested in what happened.
Posted by wirefusemedia, 06-15-2012, 02:25 PM
Thank you Staminus for an $11 credit. This will surely make up for all the money I lost yesterday.
Posted by TheTrance, 06-16-2012, 01:53 AM
this was out of their hands. I think i'm OK with one outage a year
Posted by HostHatch_AR, 06-16-2012, 02:57 AM

Quote:

Originally Posted by wirefusemedia

Thank you Staminus for an $11 credit. This will surely make up for all the money I lost yesterday.

Good to hear they covered your losses.
Posted by hostvirtual, 06-16-2012, 07:41 AM

Quote:

Originally Posted by abdullahrafiq

Good to hear they covered your losses.

Or at least a day of hosting. What's it with people expecting 1000% SLA's.

If your site is so mission critical, don't host it from just one datacenter/provider.

Take matters into your own hands - at the least have a DR plan, offsite backups, etc. If you can't or don't know how to make the site HA and require it, and it's bringing in the $$, hire someone to do it for you.