dixhost down

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Posted by potby, 06-17-2012, 10:06 AM
It seems dixhost and their other sites are down.
It's been more than 6 hours and i am yet to hear anything from them.

Ping result for dixhost.org:
Ping
[dixhost.org]
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Unknown error: 1214
Average time over 10 pings: 0 ms

Ping result for their ip addresss:
Ping 178.32.225.150
[velocity.dixhost.org]
Timed out
Timed out
Timed out
Timed out
Timed out
Timed out
Timed out
Timed out
Timed out
Timed out
Average time over 10 pings: 0 ms

And the trace result:
Lookup Failed. No IP address or host name with a valid lookup in input.
Posted by IThinkUFailed, 06-17-2012, 11:26 AM
my service has also gone down so I've done a little researching and their main UK host is OVH. try contacting them that's what I've done.
Posted by IThinkUFailed, 06-17-2012, 11:30 AM
While that might be true but I feel like I could at least present my case to them and as I said in my email to them I'm willing to take out one of their Kimsufi ranges if they can reinstate my server on it.

I have also disputed payment to Dixhost and suggest everyone else do the same and if multiple people do it PayPal should see they've tried scamming and will most likely refund all and send a message to Dixhost regarding this.

Also is it possible they were reselling without a licence which is why all their servers seem to of disappeared?

Quote:

Originally Posted by KMyers

Hello,
Unfortunately OVH may not be able to help you due to the agreements they have in place with their resellers.

Posted by IThinkUFailed, 06-17-2012, 12:06 PM

Quote:

Originally Posted by hclloveh

I never want to host our customer's sites at OVH. They can make you cry by taking down!!!!

I never had an issue with Kimsufi when I was with them.

I'm thinking they broke the terms and agreements and OVH shut the servers off.
Posted by potby, 06-17-2012, 12:16 PM
I have filed a dispute case with paypal. Let's see what can be done to get the refund.
Posted by SKaero, 06-17-2012, 12:40 PM
There sites loading ok for me from the US.
Posted by potby, 06-17-2012, 12:49 PM
Yep they are back online.
Posted by potby, 06-17-2012, 12:53 PM
If seems network issue. My server was never shutoff. Uptime showing 8 days..
Posted by potby, 06-17-2012, 01:18 PM
I got support reply from them.

First of all we ask for a big apology, we are very sorry but there are things that are not in our hands, a client performed a DDoS attack with magnitude of 3 Gbps for this reason the data center lock all our cabine, this problem had duration 1 day which represent lost to us but we prefer to have a happy customer, thanks for your understanding we will have to implement stricter measures to prevent this in the future, as we told him was something out of our hands you have noticed we always try to give the best service.
Posted by IThinkUFailed, 06-17-2012, 01:29 PM

Quote:

Originally Posted by potby

I got support reply from them.

First of all we ask for a big apology, we are very sorry but there are things that are not in our hands, a client performed a DDoS attack with magnitude of 3 Gbps for this reason the data center lock all our cabine, this problem had duration 1 day which represent lost to us but we prefer to have a happy customer, thanks for your understanding we will have to implement stricter measures to prevent this in the future, as we told him was something out of our hands you have noticed we always try to give the best service.

As did I. I will continue with them but I will be doing backups every 3 days or so I think.