Database by Design, LLC - Network Issues - Knowledgebase

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Database by Design, LLC - Network Issues

Posted by DatabaseByDesignLLC, 07-08-2012, 12:35 PM
We are experiencing network issues at this time. We are working to resolve the issue as fast as possible. Please view status.databasebydesignllc.com for the most up-to-date information.

Thank you.
Posted by haygen, 07-08-2012, 12:41 PM
Thanks for your update

I am one of databasebydesignllc Clients from about 7 months and it's the first time to have this network issue

I hope they solve the problem asap as their are 100% packet losses

Kind Regards
Posted by DatabaseByDesignLLC, 07-08-2012, 12:54 PM
We are hearing reports that some people are having problems loading the status site.

At this time we have an ETA of ~20 minutes. We are replacing core network hardware.

Thanks
Posted by haygen, 07-08-2012, 01:00 PM
Now service is back

Thanks DBD Team for your work

We are proud of being your clients

Kind Regards
Posted by DatabaseByDesignLLC, 07-08-2012, 01:04 PM
At this time 80% of our network capacity has been restored. We expect another 10-15 minutes until 100% network operation.

Thank you!
Posted by Fueltec-Rafael, 07-08-2012, 01:32 PM
First network issue since im a custumer also.

But my service is not back yet.
Posted by iexo, 07-08-2012, 01:33 PM
Nice to see prompt and interactive updates.

Keep up the good work.
Posted by DatabaseByDesignLLC, 07-08-2012, 01:33 PM
Network has been fully operational since 1:12PM. Please send us another quick support request and we'll investigate ASAP.
Posted by DatabaseByDesignLLC, 07-08-2012, 02:00 PM
Please contact our support team if you are having any issues at this time. All systems are 100% operation and network status is healthy. We deeply apologize for this lengthily outage and will be issuing an RFO and SLA credits as a result. Thank you for your continued support and patience while we sorted this issue out, we couldn't ask for a more understanding customer base!
Posted by error10, 07-08-2012, 02:59 PM

Quote:

Originally Posted by DatabaseByDesignLLC

Please contact our support team if you are having any issues at this time. All systems are 100% operation and network status is healthy. We deeply apologize for this lengthily outage and will be issuing an RFO and SLA credits as a result. Thank you for your continued support and patience while we sorted this issue out, we couldn't ask for a more understanding customer base!

Being proactive about these sorts of issues is why we all love you. It's good business. I wish more providers would do this sort of thing.